Wellington at Hershey's Mill

Outstanding features include no buy-in, initial fee discounts for Veterans, ability to move out with a month's notice, garage parking and storage lockers, referral benefit to current and incoming resident. Wish the food quality could be better - but Wellington is aware and doing what they can. Sometimes dining room staffing is an issue. But my feeling is that every place has the same issues with the dining experience. Also, the on-site medical care is a huge plus - it has been extremely important and helpful for my father in law. Also, they offer an onsite hair salon.

Overall, the Wellington at Hershey's Mill community has been a good match for our overall needs.

Very good experience overall.. nothing is perfect but the people who work there are kind, loving and hard working!

Staff are extremely helpful and friendly. The rooms are large in assisted living and the facility itself is very easy to maneuver around.

My mother was a resident of Wellington for 7 years in independent living. At the start it was a pretty well run facility with good food and resident support. When the facility changed hands, prices went up and services were eliminated. Many examples: the annual cleaning of the apartment stopped happening; staff turnover has been constant under the new management; the food quality and service is generally poor. When my mother moved to another facility in January, after another rent increase, Wellington did not return her security deposit and nearly 5 months later still hasn't. There has simply been radio silence. If you are considering Wellington for yourself or a loved one, think twice.

They have done a great job with my mom. We were supposed to move both my dad and mom in last year, but my dad had other plans. Over the past year it has been difficult, wellington really went above and beyond to help my mom during this difficult time.

Really liked this community 2 years ago but has really deteriorated. Cost increased about [amount removed]/month last year and this year! Quality of food is moderate to poor. Many things promised like-spring cleaning every year (curtains, windows, carpet) does not exist! Efforts to talk with management has produced no results. Apartments are a great size and decorations of areas very nice. Pleasant area but hard without a car.

[name removed] did a great job about convincing my parents to move in to this facility. The main reason they chose Wellington at Hershey's Mill is because the rooms were bigger and the amenities are nice. I would highly recommend them to others looking.

Nothing for improvement at this point. Positives: staff is friendly and knowledgeable. Very clean and upbeat atmosphere.

The staff members here seem to be very friendly and really outgoing - now at times they do seem understaffed but we know that is like any place. The meals and dining service has been a great experience for our loved one - the quality of the meals is great and there is a tremendous variety. They could work on improving the availability of the transportation but other than that we would recommend the Wellington at Hershey's Mill community.

Husband says the food is very good and better than most places. Beautiful personal grounds and people on the site. Staff goes above and beyond, they are fairly new so don't quite have activities program that we are aware of. Fell my loved one could not be in a better place than with the Wellington at Hershey's Mill.

Upon walking in the community is up to date, its bright and current and we were able to see those living in the community were out and about. The apartments are spacious, up to date and before our loved one moved in the updated the carpet, put in new hardwood, new appliances and countertops. The washer and dyer is in the unit and you get cleaning service every two weeks as part as the monthly fee. They have always been willing to work with us which we appreciate it. There is no buy in fee which was huge for us. The monthly rent is very reasonable, its a very good value that is month to month. They also really want your loved one to age in place so they are always willing to work with you if you need to bring in any outside services to help out with your loved one. They also have covered unground parking which is very nice, also each garage unit has its own storage locker. They have local transportation and doctors on sight

Staff is very friendly and helpful! They bend over backwards to make residents feel welcome and comfortable.

Make a short story long, this all happened very quickly as my father had an accident. He was the main caretaker of my mother when this happened. Had searched several facilities and found the Wellington to be the best out of those. The only issue with preventing from receiving a 5 overall is because Covid has kept surging and causing issues with staffing at times. But overall has been good experience. Parents are as happy as could be given the situation moving into this facility from living in their home for a very long period of time.

My loved one is happy and well taken care of here. The communication with the staff is great, the Aides are wonderful about seeking me out if they need to talk to me about my loved one. The memory care unit manager is constantly in communication with me about anything. They are great at telling me how much they enjoy having my loved one in the community. Everything has been above expectations at this point for me.

Their information is really quite nice, I think that they do a great job of presenting themselves. It has been a great experience and I would recommend Wellington at Hershey's Mill to others.

This place is a joke. Do not be fooled by the smooth "salesman" who tells you all you want to hear when you visit. They are always short-staffed, with the exception of a few aides, most of them are incredibly rude, nasty and don't give.a damn about the job or the residents. My mom has rung for help multiple times, and has waited over an hour at one point. Manager doesn't return phone calls when concerns are brought to his attention and instead has a nurse take care of (or not take care of) Wish we had put my mom at the other facilities we looked at

I like it here. It is clean, nice and the people are very friendly.