The Watermark at Bellingham

I needed almost immediate relocation. A Place For Mom was SO HELPFUL to me finding this gem. Staff are friendly and reliable. The staff cookie up with questions/ concerns in real time. My Doctor is ON SITE - even offers house calls. Apartments are mostly NEW construction and VERY CLEAN. Residents have all been great, introducing themselves, whenever they meet you. Nice community. Plenty of activities and trips off-campus offered. Transportation is provided by Bellingham - or can be arranged THROUGH them for free or minimal cost. Parking has not seemed to be any problem and you can keep your car here at your disposal. Maintenance will assist any changes/fixes. Pets Allowed! Leave your garbage outside your door and it is collected for you on designated days of the week. This place RECYCLES! This was a good match for me. I have A Place For Mom to thank for this. THANK YOU. Please feel free to call me or text me at [number removed] if you have any questions. Happy to help.

My overall experience is good. I'm happy here. The place seems to be clean. I pay a separate service to clean my apartment. The common areas appear to be clean. The staff is very friendly and welcoming. They go out of their way to be helpful. One thing I especially like is the check in buttons in the bath rooms. If you don't check in during the morning someone will call you during the day to make sure you're okay. The quality of the food is quite good but they are having trouble with having enough staff to serve everyone in a timely manner. When they are short staffed the wait time for a table can be quite long. I think overall it's a good value

We only looked at two places in this was the best of the two. I am frustrated because the first week we got there. The ownership changed hands and there were some issues they weren't fixing in the place. Now I'm running into problems with accounting where they're giving me a bill last month and not providing any details on where to send a payment and who to make the checks out to. And they were charging the $[removed] deposit that we already paid. I called their accounting departments about five or six times Since and now we just got another bill and they're charging us $[removed] late fee and cannot get a hold of anybody to discuss with. Overall, it's not a bad place, we're just trying to get these things worked out and they have worked out the maintenance stuff since. The billing stuff is just still hanging. I hope and fairly confident they will make it right.

We checked out 4 places and Bellingham at West Chester was our top choice! The atmosphere of the Senior Living plus [name removed] attentiveness and helping us out made and huge difference. We asked tons of questions and [name removed] was amazing. It’s because of shannon’s professionalism and compassion it made it easy for my Dad. The administration and transition for the move was so much appreciated and a positive impact for my dad’s move.[name removed] made the transition move soo much more easier and manageable and we appreciate all she has does for us!!

Our brother is living at Bellingham and is very happy. They continually remodel the common areas and keep them up to date and very clean. His unit also needed updating and they graciously upgraded all of the flooring, it looks great! The activities are fun and there is always something going on….food is good too!

The Watermark at Bellingham has a good social and friendly atmosphere to it.. I have no reason not to recommend this community to other families. Also, the setting is in a beautiful area with lots of walking and hiking space adjoining the property

The apartment is infested with ants. Watermark has tried to treat the apartment but after 2 months , it has not improved. It is very frustrating that a "full court pressure" like mentallity is not applied to this ant problem. There was an incentive to move in early , however the apartment was not really ready. The facility is nice , my sister likes the food , the management does seem to care and tries to attend to issues that are raised. It is nice that there is an on-site doctors office- the doctor and his nurse practitioner wife are a good team.

We saw fairly good reviews before moving in, but that was not our experience. My family members moved in and their apartment was not prepared for them. Since it was the weekend , they received little help. After a couple weeks of pushing for repairs, the apartment was satisfactory including working appliances. The facility struggles with retaining. staff even at the higher levels. Receptionists were a great source of communication. Costs continue to rise with petty fees for food and package delivery to the apartment. Agreement honesty is not a strong quality. My family’s moved recently after 16 months and regretted waiting. It may be a cheaper facility but not worth the stress Look on…..

[name removed] the sales director is amazing and an absolute doll. The people at the front desk are friendly but need to be informed more. The nurses do have patience but need to be informed as well. The kitchen staff is very pleasant as well as the servers. I find that if I need help with my uncle I call on [name removed]. So from the places we visit watermark of Bellingham took the prize

Everyone is welcoming and nice and the food is good, but the issues with care are momentous. Last weekend, they let my mom lay in her bed for 48 hours and did not ensure she ate. We have been going there every day to make sure they are doing their jobs. They did not ensure she took her meds as she left them half dissolved on her dresser. We have asked for her to go to the dining room and put signs all over her room and they still don't always bring her down, leaving her food that she will not eat on her own. There is massive staff turnover that has lead to incredible issues with communication. She was readmitted from a hospital and no updates were made to her care plan until we demanded that they were or we were going to consult a lawyer. I had to wash her myself because no one gave her a shower as was in her plan.

Watermark at Bellingham has been such a great place for my uncle. Well... it was the 3rd facility that we had looked at... and the first thing was the size of the room vs the cost... was much more economical than the other facilities.

My mom always has company but we wish she had more activities. She is in the independent living so we wish she has more options. Maybe some day trips to other places. When it comes to the cleanliness the trash is only taken out on certain days which makes the hallways a bit stinky.

Quality of dining seems to have declined in the past month/ie dinner selections have declined in number (3 down To 2). Have had difficulty getting a straight answer on dining allowance/costs but I am adjusting. Sometimes it is hard to tell who is in charge of what. Response has been somewhat dismissive but not offensive. Staff on The whole is very cordial.

I would highlight The Watermark's flexibility in working with us through a difficult transition. They worked with a short timeframe, dealt with unresponsive doctors, an 800 mile move, a case of pneumonia, and 3 cases of covid. And they remained helpful and responsive throughout.

Overall facility is nice. I think they have not invested as much in memory care as they have with the overall facility. I think there is a plan in place to upgrade memory care in terms of the looks and activities available, but at the moment it is the area that lacks the most. The staff is great. They know my mother well and they are patient with her. Makes me feel ok leaving her there.

My family and loved one have had a good experience with the community. The staff is helpful and caring. Everyone is friendly. There are meals and activities provided by the community to assist the residents with socialization. Overall, this is a community we would recommend to others.

It has been a very good experience overall. The staff is very kind and helpful. They are constantly making updates, and they keep the facility very clean. Food has been fresh, with lots of options. Our family has been happy with the care my mom has received here at Bellingham.

My family member moved in within the last 6 months. Hoping by now my rev. would be better. It’s been hard dealing with the new Ex Dir./ management of Watermark. Promises were not kept and residents were treated disrespectfully when questioned. Rent was raised several hundred dollars. The one included meal/day is now charged per item and deducted from a $500 allotment (main/side) w fees for pkg & food delivery/bags, to apt. We were reassured staff turnover was not a concern. That person quit and move in-day was a disaster. Apartment was not clean w serious maintenance issues. No staff was present. Residents fought for mold removal, cleaning and working appliances. They were promised rent compensation which Resident insisted in writing. When received, Exec Dir. reduced it and residents had no recourse. Reno’s are looking good. The on-call IL supervisor [name removed], front desk,PT, podiatry, salon are great!! Watermark needs to know caring for residents they serve is as important the money.