Merrill Gardens at West Chester

When I needed to find senior living for my mother, it was crunch time. I was fortunate enough to quickly find Merrill Gardens in West Chester. They made the transition from private home to senior living easy. Having no prior experience with these facilities, I depended on their expertise to guide me in making the best decision for my mother. She has adjusted beautifully because of the staff and the residents. From the first tour to our move in day, they were there to help. Everyone was so kind and welcoming, you couldn’t help but feel at home. I would recommend Merrill Gardens wholeheartedly.

The staff had a lot of turnover, some were very good. Especially cooks seemed to turnover a-lot. My Mom complained about a lot of the meals being cold. Activity Directors charged often too.

The moment we walked into the foyer I knew this is where my brother will live and I will feel comfortable placing him in a secure and welcoming facility. The open spaces and natural light coming from big windows in the dining room and surrounding spaces. The diner is another happy space to join other residents for lunch. The hallways are wide and always clean. My brother has mentioned that the food is always fresh and very tasty. He has only been there for three months and so far he has no complaints. I’m happy I found Merrill Gardens.

The facility is convenient and in a good location. Merrill Gardens should pay more attention to cleanliness of the Garden Center (memory care) and the main dining room on the first floor. The caregivers are top notch. The management needs to be replaced. Unprofessional and rude.

Friendly staff. We call the place "the resort" Mom is very happy there but says the food is mediocre

The staff at Merrill Gardens West Chester has been very helpful and accessible.

The place is great! We are so grateful for Merrill Gardens at West Chester. It's absolutely the best place for my father. The staff and GM are unbelievable, attuned to my Father's Day, his comings and goings and are so kind. I was looking for a facility where he could age in place and we found it. I enthusiastically recommend it but most importantly the biggest critic, my dad, gives MG a big thumbs up. Before MG my father was at a huge senior community which no longer worked for him. I wish I would have known about MG earlier. If you're looking for a senior living place for a loved one, make sure you visit Merrill Gardens at West Chester.

I would recommend this facility to others. Friendly and attentive staff. Move in smooth. Keep in touch with family. Food good, but not gourmet. But can order whatever they want. Plus can pre order and eat in room. Always clean. Hubby bed made daily and helps with shower. Laundry done. Pub parties often and fun. I join often. Nurses come often to room and redress wounds. Lots of daily activities. They just had rate increase, but still less than most other places I have seen.

I would give Merrill Gardens at West Chester 5's across the board. I felt it is a good value for the level of care and attention given. The facilities are lovely and clean. There are fancier places but this seems to be right in the sweet spot for value and quality.

She is very happy. I would say 5 so far for each category. The only issue I have heard so far is that they are short on staff and some people who work in administration are having to help out with dining. We would recommend this community to other families.

Everything there is wonderful the staff is very knowledgeable and kind. I would definitely recommend Merrill Gardens at West Chester to others looking.

I am very happy with MG for my dad. The staff, services and it is located next to Brandywine Airport. My dad had a private pilot license. His room overlooks the runway. He enjoys watching the planes take off and land.The general manager is wonderful! I would recommend to others.

The staff at Merrill Gardens West Chester are kind. The facility is clean. They offer lots of activities. It's not like a typical personal care home.

My family and loved one have had a wonderful experience with the community. Everyone has been extremely welcoming and friendly. The staff are great to work with. The community is beautiful. We would recommend the community to others for their loved ones.

The staff at Merrill Gardens at West Chester is really nice and I know they take great care of my mom. Although we continue to have some issues with her cable, the staff communicates effectively- it's the cable company, not Merrill. My mom tells me that the food is really good. I would definitely recommend Merrill at West Chester to family and friends!

We are very happy at Merrill Gardens at West Chester. Both the staff and the facilities are excellent.

We like the friendliness of the staff and residents. We like how accessible, bright and clean the facility is as well as the diverse activities.

I have had a good experience with the staff. The staff is their biggest asset...friendly, competent and compassionate. I visit my loved one every day and the staff are kind and take the time to talk with me and listen to my concerns about my loved one. They treat my loved one like one of their own family members. I know they are taken care of and that helps to ease my mind. I would recommend the memory care center at Merrill Gardens at West Chester. They could improve upon how often they clean the resident's room and take more care with washing their clothes.