Merrill Gardens at Glen Mills

Seriously, OUTSTANDING. When mom was living alone she barely took care of herself. My brother was 45 minutes away and I was 1 hour away. He visited one weekend and I visited the other and back and forth. Now mom has people checking in on her every hour, making sure she takes her meds, eats 3 meals a day, gets her bathed and so on and so on. Jokingly, if I had 10 hands, Merrill Gardens would get 10 thumbs up. Mom is now only 8-10 minutes away from me and I visit at least 3 times a week. I see first hand how well she is being taken care of. I like the on site Dr's office and physical therapy available to the residents. Highly and I mean HIGHLY recommend Merrill Gardens to anyone.

Mom loved it here! They are very helpful from start to finish. Mom has made friends and is comfortable there. I feel better knowing she is safe. They have safety measures in place for all. Couldn't be happier.

Short staffed all around. They need more variety on the food menu and need to have better-quality foods.

Cannot find a negative thing to say. We picked this community because of the appearance and price.

We really love it here! The main thing I love about this is it has FRIENDLY RESIDENTS!! The reason there were a few low scored is because a substitute nursing agency works at night and they did not take precautions and she fell. My family goes to the facility almost every day. You need to be in there often especially in the beginning to get to know the staff so they know your loved ones needs.

My husband has been at Merrill Gardens in Glen Mills in the Memory Care unit for almost six months. This is the second facility he has been in and I could not be more pleased with the care here. The residents are well cared for and kept busy with activities every day. There is a family feeling to the unit and all residents and guests are treated with respect. The unit is clean and brightly lit projecting a happy atmosphere. The food is plentiful and there is a lot of variety. From the moment you enter the building everyone is helpful and friendly, staff and residents alike. The facility itself is beautiful and offers many opportunities for all residents. Highly recommended!

The staff is friendly, accommodating, helpful. They react to requests and cheerful, acknowledging us in passing. Requests for special needs such as diet preferences are given importance.

The staff and residents are very nice. Apartment sizes and amenities offered are great.

My name is Bonnie I love to live here at Merrill Gardens / Glen. Mills , I am very comfortable and feel very supported and loved by everyone . I have made so many friends here and hope to make more Our bingo and all the games are so fun in our pub !!! Come join us we have a lot of fun here ! I have lived here for 16 months and I wouldn’t change a thing .

My mother stayed at the Glen Mills location from partway through February to partway through July of the current year. She chose to relocate to an apartment. As her POA, I can speak about the problems we faced. There were several errors on the billing statements. I'm currently consulting a lawyer regarding an overcharging incident. When I have tried to talk in person with the manager, he is out or otherwise unavailable. When I email him (as I did recently to provide the required 30-day departure notification), he does not respond or otherwise acknowledge receipt of important messages. From these encounters and the problems with the bill (double charges when my mother first arrived, extra charges for cable equipment that my mother didn't have in her room, and an overcharge during her departure), I can say without hesitation that the problems include overcharging residents, poor organization, and a lack of timely response (or no response at all).

They are a very dedicated group here. Everyone goes out of their way to help you. They have someone come in every Thursday to do a show. There is always an activity in the morning and then some thing in the afternoon. We have happy hour Every Friday. Besides this there us bingo. Po keno puzzles and a huge librar' exercise room and a poker room. We definitely made the right choice coming here. We have had the same staff since we have been here where we came from the managers challenged areas every 2 months. I highly recommend this place You are in a safe environment

I want to retire there.

What our family likes the most about Merrill Gardens is the people. They get it and aren't just "working there" but understand the whole thing.

Biggest problem is they don't do the services that you are supposed to to be getting, my mother was 96 and I constantly had to ask why she wasn't bring escorted down to the dining room with her walker, even after 2 falls no one ever came to her room to help her get dressed or shower. We recently had to move her since she had to go to the hospital, then rehab upon evaluation after 2 weeks at rehab they informed us that they didn't have the level of care that she needed! I had Easter weekend to try and find a new facility and move her, it took me 5 days to coordinate with a new place and we spent $450.00 a day out of pocket at rehab before I could finally move her to a new facility. I specifically asked about the care level since we were moving her due to the fact that her previous facility , ivy creek was only independent living once mom needed more care and to start her long term care she needed assisted living, very misleading about the care level and they can't handle much as an assisted living facility, my mom didn't even need a 2 person assisted level

We had a great experience. My dad loved living here and we were very relieved to see him adjust quickly to the environment, make friends and feel like he belonged. Any one interested in a location for their parent should tour the community. You feel welcomed to stay from the moment you walk to the doors. It's not too big, there is plenty to do, the food is great, and the staff is like family.

We love the atmosphere of Merrill Gardens at Glen Mills and we love all the different activities they have going on for the residents there. Based on the experience we have had so far, we would recommend them to other families who may need a place for their loved ones.

It's a great environment and friendly staff, very clean and welcoming.

Staff is very friendly and care a lot about the residence. My mother fits in well there as everyone is friendly. The value is rated a 4 due to the 8% increase on the first year anniversary, that was harsh.

My loved one is a resident at Merrill Gardens at Glen Mills. Overall it has been a very positive experience. I would recommend this facility to other families.

The staff is very welcoming and friendly. They are willing to help you with anything you need. Rooms sizes are adequate. Amenities offered are great.