Trustwell at Shelby Gardens Place

We are pleased with my father in law move to this community. He is safe and in good hands. It has been a good experience. The staff are taking good care of him and his needs. They are very attentive and kind. We are comfortable with the care he is receiving. Overall it is a good community, and I would recommend it.

Review of services at Brookdale Cordova, 12/30/2016: My mother was a resident at Brookdale for about 14 months. She was unable to stand alone so required assistance moving from chair / bed / toilet to wheelchair. (For this we paid an extra fee.) The facility is updated and clean, perfectly adequate. They have nurses on staff and certain medical equipment (x-rays) which is very convenient, plus physical therapy facilities, visiting hairdressers etc. The food is actually very good. It’s not plentiful but I believe that those who don’t get enough in the regular servings can request extra; we did not hear many complaints about food. The administrative staff bears keeping an eye on. Especially upon arrival and the first few weeks, when we were all trying to determine her needs (safety and medical), the administration generally made promises to procure or do something for her then did not follow up (e.g. fall pads, hospital bed). They were also responsible for ensuring that her call button worked, which they frequently seemed in no hurry to fix when it didn’t. Since she was entirely dependent on it, that was a problem. I heard complaints from other residents along the same lines, basically a seeming indifference to the needs / safety of the residents. We also had problems with some of the nursing staff paying attention to the family’s experience with her and following through. One time we could tell she was getting a dangerous G.I. tract infection (which happened frequently); the nurse promised to get a test run the next day and medication prescribed, and she let it go for four days until we discovered no tests had even been ordered. This happened more than once. She also had frequent abdominal discomfort which they frequently ignored until the family insisted she get something to relieve the discomfort. Since we now know all the discomfort was the precursor to pancreatic cancer, which is very painful, she had valid reasons to complain, and deserved to receive better help than she got. Then there’s the regular attendants (remember we were paying extra for the extra service). Not all of course – some were very good – but many of the attendants were abysmal. When she pushed her button for attention, it was not unusual to wait 45 minutes. They were too busy in the morning when they got her out of bed to take her to the bathroom before breakfast (it was easier to make her use the diaper); too rushed to take the time to handle her gently transferring her from chair to bed, or changing her diaper; too busy apparently many times to even make sure her bedding was fresh before putting her back into bed. Some attendants were rude and curt, even in front of the family. Some of them were untrained and didn’t know how to handle her safely to prevent falls. If her stomach hurt and she didn’t want to go to meals, she many times did NOT get a meal brought to her. Almost always, they were short-staffed and the attendants who wanted and tried to do a good job were so rushed that they simply didn’t have the time to do so. And the crowning glory – which another resident told me – was that one resident simply died at the dining room table in his chair and wasn’t discovered until another resident went looking for him some time later. So – short on staff, untrained staff, poorly paid staff resulting in poor quality of care – a big, big problem here.

This community seemed clean and the people I met during my tour were nice. This community did seem a little dark. There was not a lot of windows to let in the light.

I went on a tour they were very knowledgeable and answered all of my questions. The community was very clean and well kept. It was a very enjoyable experience. The staff was nice.

Great experience. The staff are all so attentive and helpful to everyone.

The Best Place for your Loved One. My Aunt Velma Clay was at Brookdale only a short time but the care and communication was more than I could ask for. The People at Brookdale really care!!!! Thanks Brookdale for helping me through the tough times!!!

We're very pleased with how things have turned out at Brookdale Cordova! The staff here is friendly and professional, and the facility is clean and well kept. They're doing a great job taking care of my loved one!

My father is doing pretty well at Brookdale Cordova. It's very clean, the staff is very friendly, it's a good place. They have good meals, he says the food is delicious. They serve full course meals with meat and vegitables. I haven't seen him participate much in activities but I have seen their activity calendar.

I recently brought my mother to Brookdale: Cordova. She is 96 y/o and did not want to leave her home. Although, there have been a few kinks, the staff is eager to meet with me & work toward a resolution. The menus offer a great selection. My mother eats everything on her plate. This is a woman who made her own bread & her family owned a bakery. Mother's room has always been clean when I visit. The staff friendly. I am traveling on new territory and realize this is a learning experience for me. Brrokdale : Cordova & staff have been great. I appreciate their patience & guidance as we travel this new journey together. Well done !!!!!

Overall I think they do a nice job at Brookdale Cordova. It is a clean, well kept facility, and for the most part the staff is friendly and helpful. The price is also very affordable compared to some of the other options we saw in the area. However, I don't feel like she is getting quite the level of attention that they claimed she would during the tour.

As far as improving, they have quite a few residents in Assisted Living that have dementia that tend to wander off and they are not able to watch them as they should. I think their staff is very caring and they honestly do try to care for their patients.

The whole process of getting in was a very smooth at Brookdale Cordova. The staff there are real friendly. I am really happy with this facility. I cant think of anything at this time to have them improve on.

The only thing I could say, and I'm not sure, I'm just hearing from my mom, she is just saying there is not a lot of variety with the food. If you are not happy with the options then there is not a lot of alternative choices.

Brookdale Cordova has been a nice facility for us, I believe they're working on cleanliness. They lost their activity director, so they haven't had much as far as activities for awhile. My mom likes it there, at first it was difficult but she's gotten into the routine, has met people, and Brookdale made it much easier on our family overall.

We toured this community while looking into senior living options for a loved one. I thought Brookdale Cordova looked like a very nice place! The staff all seemed like very friendly, caring people, and they provided us with a lot of useful information! We actually looked at more than one Brookdale property, and it seems like a very well run company overall!

My Mom has only been at the Brookdale Cordova since last Saturday. Moving your Mom from living alone to the hospital, to a nursing home, and then to assisted living has been hard, but I will say that Brookdale has made it as easy as possible. My Mom is 90 years old and is extremely hard to deal with on certain days. The employees of Brookdale have made the move as easy as possible in the situation I was in. I do thank each and everyone for their help.

The people there are nice, their helpful, They have a nice attitude. My mother is in Memory Care, that is where she needs to be. They are taking very good care of her. The Director of that unit is very knowledgeable, very friendly, very helpful and he has been able to get my mother to eat on days she did not want to eat and he was able to get her eat. That is very impressive to me.

False promises! Don't be fooled by this beautiful facility. You will be highly disappoint!

A pretty facility and that's all!! Moved mom out 3 months after moving her in! Poorly managed, the food sucks, and no activities! My mom was bored to death! BEWARE!

Their breakdown in the initial meeting about how things are run at Emeritus at Cordova was very insightful and helpful. Due to circumstances beyond our control we ended up having to break the contract and get grandmother elsewhere, and they were very understanding and accommodating. They've really been great in any way and I would highly recommend them.