Trustwell at Shelby Gardens Place

My Dad has been living at Shelby Gardens for 8 months now. From the moment we entered the building it felt like home. Everyone was welcoming and friendly, the facility was decorated all nice and beautiful . The day we moved my dad and they were doing happy hour for Friday. They had a band set up. Everyone was out and was enjoying themselves and dancing to the music. It was just like home for my dad and he was welcomed with open arms not only from the staff, but also the residence. I must say that I did make the best decision with moving my dad to Shelby Gardens. It has been a rough road with tries to find a place for him and I’m just so thankful that we decide to make Shelby Gardens his home away from home. I couldn’t be more grateful for the staff for them being so loving and caring to the residence that are there. Thank you Shelby Gardens!

Visited today was 100% satisfied with the facility but the staff are what makes this facility outstanding. The entire staff were accommodating and took the time to answer all questions without hesitation. They are focused on the quality of care the residents receive and strive to individualize the care to meet the ever changing needs of their residents. I would definitely recommend.

Staff is friendly and helpful. I would like more outings like to lunch, Target, Walmart, etc. We used to have more but I think it’s hard to find a driver for the bus. It would be nice to have more options for lunch and dinner so that lower carb food can be selected. Overall, my experience has been positive. I like the small size so that it’s easy to get to know the other residents.

I love Shelby Gardens it's clean, good food and activities. My caregivers are great they make sure i have what i have everything i need. My room is spacious and cozy. The office staff is so nice, especially that lady sitting at the desk who smiles all the time.

I’ve been here almost 8 months in it’s been great! I love the staff, food, residents and the facility. It’s nice and clean the activities are fun and relaxing. We have community outings and the food service is excellent.

I've been here about 3 years In it's a wonderful place. My care givers are so nice in sweet to me In the other residents. The food is great! We have many activities and outings. They very understand and patient we us.

Shelby Gardens Place Is a wonderful place to be. I’ve seen firsthand how well the staff take care of the residents under their care. The administrative team is very supportive and responsive to any needs. The nursing staff is genuinely interested in making sure every resident has what they need at all times. This is definitely a facility I would recommend for anyone looking for an affordable option for their loved one who needs an additional level of care. I highly recommend Shelby Gardens Place!

We recently moved my mom in Shelby Gardens. So far our experience has been one of the best. [name removed] was very informative, [name removed] is extremely knowledgeable and [name removed] is just a delight to be around. Our family love our decision to place our mom here.

Momma has been SGP[date removed] ...staff is so sweet and issues are always addressed in a timely manner. Momma will be 90 yoa Friday...what a blessing! Great administration and supportive staff. So glad Momma's church is allowed to visit and give Sunday services.

I really appreciate the professionalism of the staff at Shelby Gardens Place. The nurses, the cleaning crew, the front desk, the maintenance crew and management all treat my brother with respect and kindness. This means a great deal to me and my family.

Very dirty in the memory care part. My mom broke her hip really badly there and went downhill after that. But we moved her out of there as soon as she went to the hospital. Think she slipped on a rug in the bathroom that was not hers and should have never been there. I would say never put anyone in the memory care part. Other part might be ok.

I hate to bash Trustwell at Shelby Gardens Place, but most of the staff is incompetent (few good). The food was sub par, but the worst is that my mom ended up in the ER because they constantly let her fall by forcing her to get up. She died a month later and no one seemed to understand that she just wanted to lay in the bed.

Unable to judge the meals and dining as well as the activities. My wife got a terrible black eye while there, they said she tripped, I know that she didn't because it was only her eye. If I could prove it I would sue and have you shut down. I feel sure there were no cameras , I'm still considering legal action.

My loved one is currently a resident at Trustwell at Shelby Gardens Place and the experience has been mostly great so far. They take great care of my loved one and we love the facility so far. This is a true "Assisted Living" facility, plus very kind and attentive staff and caregivers. I would recommend this facility to others.

When a 96-year-old has Alzheimer's, is getting weaker quickly, and is fussy about lots of things, no one will be able to create a perfect environment in the mind of that client. We family members have asked for several changes over the last year and Shelby Gardens personnel have done their best to comply. We believe the community is not perfect, but, if our mom were in one of our homes again, things wouldn't be perfect, either. Shelby Gardens personnel, from caregivers to nurses to office personnel, work together to create the best possible conditions, activities, meals, and positive atmosphere. We work with them to fill in gaps (like specific kinds of treats, paper products for our mom, and specific things ordered by her doctor. We know these things are being used. We know our mom is getting showers. We know that her meals include lots of vegetables. We know because we are there often and we check everything.

No communication if you use their physician, they don't tell us anything. Rooms are not kept very clean. Clothes don't all come back from laundry. They are forced to sit in front lobby. On the lower end of recommendations, we are looking for a new place.

Excellent services. Caring staff. Friendly environment. I would recommend to others.

There are ones who have been very helpful and kind to help. my husband requires help with a lot and he is not easy to deal with all the time. i really appreciate those people.

They worked with us on their pricing. She's only been there since August and they just changed owners. So far we have been pleased with her care.

My loved one is currently a resident at Shelby Gardens Place and overall things have been very good for her at this facility. The people are very nice and I feel like my loved one gets good care. I am not sure that they help her in the evenings as much as I might like, but I don't worry about her. I think it is a bit expensive for the services that she gets. But she is comfortable there, and I do not plan to move her.