Brookdale Dogwood Creek

The best thing about Brookdale is the location. The business office needs better organization and at the moment we would not recommend Brookdale Dogwood Creek to other families.

Our first experience in this type of setting, independent living. The apartment is spacious and comfortable, quiet. The building is well decorated and comfortable with lots of seating in common areas. Courtyard is enclosed and well-maintained. Dining can be a challenge at times, for staff trying to provide top service as well as Residents with high expectations. Administrative staff are visible daily in the facility, friendly. Best senerio would be keeping your family member who is providing support available and involved for the transition. Rehab services are available on site and the Team is very efficient with their services in their clinic area. There is also a Physician available who makes home visits in the facility weekly , with a background in Geriatrics.

Management is awesome. At the caregiver stage, not so much. There is a lot of turnover. Have had multiple issues, particularly with 3rd shift. Problems are promptly addressed when brought to management attention, but I feel I should not be the watchdog. I feel for those residents needing advanced care that do not have an advocate.

I live out of state, but my sister and brother both live in Memphis and visit our mom frequently. There have been several issues that have come up, but they have now been resolved. I am pleased that my mom has gained weight and talks much clearer when I am on the phone with her.

When my Mother first moved in things were fine. Within a few months she had many items stolen. The quality of the food was awful. Served cold most of the time. The residents wouldn't eat much. The assistants were rude and talked to the residents rudely. My mother was in the memory care. I actually found her laying on her bed with no sheets or a blanket. She was freezing. I witnessed her asking for water and was turned down. I moved her immediately

Ask lots of questions. Get fine points in writing. Ask for a deal. Staff shortages are really killing the quality of service in my opinion. That may be an issue nationally as well as locally. Our dining room experience has been subpar and a disappointment since moving in. The facility is at the age where things like carpeting and painting need to be updated. The common areas especially are worn and it has been a struggle to get corporate to make these improvements. The staff is very wonderful though and I know my mom is safe and well cared for when I can't be there.

My mother was a resident at Brookdale for 10 days in [date removed]. We left because of their incompetent care. They two were understaffed. The management was unresponsive to my requests to address the situation. Although they had fancy marketing materials, the actual care they provided was horrible. The facility was nice did not smell and was well maintained. They were understaffed unprofessional and leadership was unresponsive.

My loved one was a resident at Brookdale Dogwood Creek. Our experience at this facility was not a good one. They are not the best place for Memory Care. I would not recommend this facility to family and friends.

I am overall pleased with minor disappointments. Communication has been good. Good care: yes considering how difficult Mom can be. I would recommend this community to other families.

My loved one was at another community and received better care at the previous care community. I wish they did more activities for the memory care residents. I was told by the representative in the beginning that my loved one would be able to have therapy in the pool and this hasn't happened.