Brookdale Dogwood Creek

Our major issues has been housekeeping. I believe they are understaffed at Brookdale. The lady that comes in my loved one's room isn't really clean. We would like to have the bathroom cleaned, change the linens, and vacuum the floors. This is all within the guidelines and we aren't expecting anything additional. The staff has been friendly and helpful. They are well trained. The staff are responsive and react within an hour if something needs fixed. They have a good schedule of activities. You could stay busy with all the activities they have to offer.

This was more formal and more expensive than we liked.

We love it here at Brookdale Dogwood Creek and so does my brother. He is about to be able to move to the independent living section and he is looking forward to that. He has made great progress and has been working with a physical therapist. The people here are wonderful. All in all it has been a great experience and I would definitely recommend them and already have.

We were very impressed with this community and our tour here, the staff did a great job showing us around and answering our questions. We felt that this community would be a good fit, although we did have some concern that it might be a bit too big for our mom.

I thought they were a great community when I went to visit and tour the property. I really needed a 2 bedroom apartment and they did not have that available at the time.

This community looked beautiful when we visited. The staff were friendly and helpful. We just did not get the same warm feeling as we did at other communities. We felt this just would not be the suitable choice for our loved one.

Since my wife moved into Brookdale, we are slowly adjusting to all of the changes. The staff and caregivers have been taking pretty good care of her. I think the management at that facility has been going through a lot of changes since we moved in. There have been some improvements, but they still have ways to go. The facility, for the most part, is okay on cleanliness, but the AC vents in the dining room are very filthy and need to be cleaned.

I saw nothing wrong or bad during the tour experience. I didn't pick them because it was more about the fact, it is an assisted living community. My mom s not ready for assistance. We felt like she would be more better served in an independent community.

We like the care at this community. A clean community that we are happy to see. The menu is good and she is happy with the variety of. They have a lot of activities. We are happy with a .this community and we would recommend other families here for good care. The staff is really and outstanding.

My tour of this community was a good one. Everyone was very kind. The community looked nice. The experience was a good one. The location of the community wasn't convenient for my family to travel too, but my tour went well.

Love this community and feel pretty comfortable with the care and facilities. The campus is beautiful and all the ammenties are fantastic and new. Decor within is cozy and modern. Room that are available for our short stay are quite small. However we could move up to next size should one become available.

My tour of this community went well. The residents were very cheerful and welcoming. The community looked nice, everything looked nice and clean. My tour guide was kind and knowledgeable. All my questions were answered, Budget was a one of the main factors when considering where I was going to move to. This community was a little expensive for my budget, but it is a nice place.

This is a wonderful community for both my parents who are very happy here. The food is very good and appealing. The staff members offer excellent care and attention to everyone. There are wonderful activities for both of my parents that they seem to enjoy. I highly recommend this for wonderful care and value for other families.

The move for my dad went as smoothly as it could go with this change in life. The staff at The Solana Germantown have been very helpful and friendly. Dad is enjoying the variety of food offered. He is even partaking in some of the activities that the community has to offer. They have musical entertainment that comes in that he really enjoys.

Insufficient staffing of care givers, cleanliness needs improving. Physical therapy really good. Needs more creative and innovative activities.

Understaffed at the Associate level floor level care.

My mother is still a resident there but am in the process of looking elsewhere. I went there because it was close to where she had lived and it would be familiar since she is in the memory care area. Everytime I think I have one problem dealt with they hire someone new. The staff turns over like a revolving door and no one communicates with the other so you cannot expect your concerns to be shared with anyone else. I have had experiences like my mother leaving with someone and not even knowing she was gone. One of her old neighbors contacted me she was wondering around her old yard. I was livid and when I called the nurse said she didn't even know mother was gone. She was returned unharmed and the nurse was truly sorry so felt everyone is due a mistake. I live out of town and of course they know it but I leave message after message and do not get return calls. I email and they say they don't get them when I know they did. So poorly run that I don't have words to express. There are too many well run facilities so think and look really hard before letting the surroundings fool you.

So far so good. Mom moves in soon and all our interactions so far have been positive

The Solana...one of my favorites. I'm sure my granddaughter would choose this one for GG, if it were up to her. ?? Awesome amenities. Living quarters...extraordinary! Adrienne was my guide/sales consultant and a great one she was!! The RAISED flower beds were the first I've seen in my search and I absolutely love the concept!! The residents were very friendly, welcoming...made me feel at home! ?