The Waterford at Virginia Beach

The Waterford community has just been amazing, the staff members are very attentive to their residents. They are so pleasant to speak with. The house doctor is always available, and the food is amazing. Our loved one says they have a great kitchen chef who makes all home cooked meals.

My dad liked it here. It is a nice community. The atmosphere, the way the community is set up, and the friendliness of the front desk all make it a nice community to come to. The food was delicious and delivered to the rooms due to the pandemic. The communication with the staff was really good with the families. If something happened, they took care of calling us immediately. The maintenance department was wonderful to work with. I wish the initial contact person would keep in touch with the family and resident. This would be good to be able to touch base with them every so often.

ratings above

Beware if you care about your loved ones do not allow them to be a resident at The Waterford at Virginia Beach!! The Waterford at Virginia Beach does not care about their residence they only care about money! They have a huge turnover rate! The med techs are not trained well! They are currently being investigated by the licensing department of social service for infectious disease violations pertaining to Covid violations! Nurses speaking to residence without masks on! The food is in edible! Since my parents have lived there the turnover rate is astonishing! They cannot keep workers at all and it’s because the conditions Working there and living there or unacceptable! Protect your family do not allow them to live at The Waterford at Virginia Beach!

If you love your family members do not let them live at The Waterford at Virginia Beach! They only care about money they have no empathy or sympathy for the residence! My parents while living there there were so many different guidelines and rules that were violated so many so that social services is currently investigating The Waterford at Virginia Beach! Do not leave your parents there!

We chose The Waterford at Virginia Beach because of the friendliness of the staff and what they offered, he was here for respite care. The room sizes here are nice. I ate here once and the food was really good, it appeared that they were fresh foods. They base the meals off the diet of the client. It is expensive but they go above and beyond for their residents, I would recommend.

I like the staff and bingo and church services. I've been a resident for 11 going on 12 years and I love the place!

So far, I've found everyone to be very pleasant, helpful, and concerned with my needs and wellbeing. Keep up the great work! I've been a resident for 1 month.

I've been here since June of 2016. I like the residents, they are all friendly and sweet. The staff is very nice.

I liked the friendliness and good rapport that I have with the staff. I feel safe here and everyone treats me well. The food is good! I've been here two and a half years.

The community is very nice looking, clean, and has very spacious rooms. The courtyard is a safe looking area. So pretty with well-maintained shrubs and bushes. Nicely landscaped!

I have been a resident for a year. I have enjoyed my stay to this point.

Clean environment, friendly staff and the residents all looked well cared for.

I would say not to go there. I know that we were under COVID; however, I was not able to see my loved one. I would call to check on my loved one, but I got the same response from the staff that everything is ok with my loved one. I received a phone call that my loved one was rushed to the hospital, and the community let me know that my loved one was declining. Once I was able to see my loved one in the hospital, the color of my loved one was gray, they had an urinary infection, and lost a lot of weight. My loved one went back to the community after being in the hospital. I then received a phone call from the community stating my loved one needed to be on hospice. The staff member who takes care of hospice, and because my loved one was declining quickly let me know that I might be able to see my loved one. I wanted to see my loved one, and the community would bring my loved one out on the porch for me to see them. The hospice put a request in to have the community feed my loved one. I had to make soft food for the community to be able to feed my loved one. The community wanted to raise the fees of my loved one, due to the care that the community said my loved one needed. The hospice nurse gave me some options, and I moved my loved one out the community. When I went to move my loved one out of the community, I found the food I made for my loved one. When I questioned why the food was still there. I was told by the community that my loved one refused to eat, even though there was a request from hospice still in place. Once I moved my loved one out of the community to a new community my loved one gained their strength and color back. My loved one is very happy at the new community, compared to this community. The room that my loved one received was much smaller than the room the community showed me.

Excellent staff, excellent residents. Staff is always very friendly and help me with care for occupational therapy recommendations. All of the staff helps us to provide better ways to care.

I've been visiting The Waterford as a vendor for 4 years and have seen inconsistent love, for their residents, from every staff member at every level. Compassionate care is definitely a priority of everyone, as they work tirelessly to continually enrich lives.

I work for USPS.

On the whole, the staff is very good, they all wear masks. The food is very good! It is not always hot when it's delivered. It is very hard to regulate the temp. Sunny room. I have been here for 6+ years. I'll be very glad when this virus is over.

When I first arrived here it was wonderful. The courtyard was kept up and so pretty. Now it just does not look the same at all. There were a few aids to help with the showers and nobody was quitting. Now in the dining room, so many of the servers have quit. Also the cooks. The dining room chairs are old and very happy. I am small and it is hard for me to move them. Perhaps because of the “virus”, it is difficult to order food? The menu is usually rice, fish, chicken perhaps a pork chop once in a while. It is possible to have hot dogs, hamburgers, “BLT’s” - also coleslaw, macaroni salad, and potato salad. When we do have a baked potato a lot of times it is hard and not cooked. I do not understand why the girls are quitting so much. My daughter lives in Wisconsin. She sends me a case of Ensure, cans of Beefaroni, etc. Now for the hallways - they are so dirty. The sofas need to be cleaned. We do have a “temp” “ed” and she had all the electric units cleaned out!! It was great. As far as my apartment goes, the door is so heavy I have to kick it hard to open it to water my plants I am 81 years old and I should not have to do this. And also the outside of my room is so very dirty. Perhaps it has not been painted in years. We pay a lot of money to live here so I hope so much the new “ed” will be strict and get things done. Honestly, if it was not for [name removed] I would pray to move out. Thank you for listening to me. Be safe.

The community is usually pretty clean. It is a little hard to get through to the staff on the phone. One of the staff in particular is really good with my mother. They do have activities available. We do think The Waterford At Virginia Beach is quite expensive.