Commonwealth Senior Living at the Ballentine

There is not enough parking for staff and visitors, but the staff at the community is very good and we would recommend Commonwealth Senior Living to other families who may need a place for their loved ones.

My mother went to this facility when she became significantly debilitated after a hospitalization. She and I are both arms. She required assistance with all ADLs, which we were assured would be provided by the staff and had planned to phase her home caregivers out after a couple of weeks. We ended up keeping them on and extending their hours to ten per day. The aides complained often about the poor care. Against her wishes, my mother was put in bed shortly after 8:00 pm most nights. When staff arrived at 8:00 am she was still in bed most mornings. PRN medications for pain were often not provided when she requested them. There were other problems with medications as well. We did have fantastic results with the PT and OT staff, who helped her regain quite a bit of her mobility. She will be moving to a very nice but less expensive Independent living community with a live-in aide, where we will not have to pay for the assisted living fee and where we can handle her medications.

We had a staff member steal money from my Dad's wallet and replace it with a new empty wallet while he was asleep Staff did nothing Police were contacted. We moved

This place will be a great place for your loved ones. The people employed here are fantastic. This place holds a special place in my heart due to [name removed] exceptional care for my aunt, who has passed away. In this place, my aunt was in a peaceful state.

Always clean, staff warm, welcoming, interested in residents. It is an excellent choice for assisted living. Other facilities recommended to me by the hospital were nice but twice the price almost which was not sustainable for us. I am very sorry that he now has a condition which precludes him going back to the Ballentine.

We are very satisfied. We chose this facility over others because of the good vibes, affordable, and location Very caring, patient, and knowledgeable staff.

The staff at Commonwealth Senior Living at the Ballentine really care about the residents and they do a great job of taking care of them. The room sizes and amenities offered to residents are okay. I would overall recommend this community to others looking. It is a great place to live.

The staff was all very caring and friendly and got to know my father personally. The director of nursing called me on a few occasions when necessary. The facility is older but is clean and well maintained. I felt like my father mattered.

I've actually waited a couple of years to write this so that my emotions about the passing of my family member (which was natural) would not interfere with my assessment of The Ballentine. So at this point, I can clearly share how much I regret choosing this place. It began with the small discrepancy between what I was told in our initial visit and how my family member's first day unfolded, followed immediately by a lot of clothing and personal possessions disappearing within 24 hours, and also a second time. There were a lot of other things also, and whenever I tried to address them, the double-talk was so evident. I felt I needed to be present to make sure had what she needed, fortunately, I could be there regularly. I am appreciative however of some of the staff who were really good.

Overall I think it's a good place compared to so many others. Every place goes through attrition, and with the economy it's hard to keep people hired. When we first began, the care was a lot better. But they have lost a lot of manpower. They are shorthanded more than I would like to see. If they could hire more staff, I think the care would be great. The food is good, as were the activities with the old activities director. They hired a new one, so we'll see how that goes. Overall we're still excited for our loved one to be there. We just hope they're able to hire more staff for quicker response times. If we had to choose again, we would still choose Commonwealth. We have not been disappointed. And I would encourage other families to come check them out.

I am really impressed with the way that they take care of the residents and I would recommend this community.

Beautiful building, conveniently located, very friendly and welcoming.

We were able to walk through the lobby and it seemed to be pretty clean. Everything seemed fine and our loved was happy there. The staff was really pleasant and the sales agent was wonderful. We were able to walk through the lobby and it seemed to be pretty clean, everything seemed fine and she was happy there. The staff was really pleasant and the sales agent was wonderful.

I've only taken a virtual tour due to covid but it looks nice & clean & staff are welcoming. [name removed], the marketing director, has been wonderful! She is very easy to talk to & is so encouraging. She texted me during covid to check on how we were doing since my mom lived with me at that time. She has been very helpful. We ended up picking this facility. They were so easy to work with & it's 15 minutes from my brother's & daughter's home. So far my mother is really thriving there. I'm glad we chose this facility.

The community works well with the family of the residents and staff. They are very understand of the resident's issues and working with my loved one. The room is a decent size that my loved one is in. My loved one has their own bathroom, larger walk in closet.