Commonwealth Senior Living at Leigh Hall

We chose Commonwealth Senior Living at Leigh Hall because of the openness of the facility. It didn't seem seem like a skilled facility or assisted facility… It was more in line with what we were looking for. And at time of admission staff was very helpful and knowledgeable. FOOD has been excellent. One has gained friends and weight since being there. Staff is good now too. We have been pleased with the experience so far.

We felt welcome and assured that my sister will be okay. It's only been a few days and my sister is adjusting well. Your staff has been so kind to my sister and our family. The administration staff made the paperwork process easy and smooth. Thank you.

I must admit that I had doubts about the transition initially. However, after conversing with the staff, meeting with Director [name removed], and discussing with [name removed], I am now reassured. I have full confidence in Commonwealth Senior Living at Leigh Hall. The entire staff has been exceptional, and my mom has successfully adjusted to the new environment. I am truly grateful to everyone for their outstanding support. Thank you all!"

This team is very knowledgeable and compassionate! The community is maintained beautifully, spacious, well lit and free of odors. Everyone you encounter exudes customer service excellence. This community has a homelike feel.

'm not really sure how to rate the activities as Mom doesn't say much about them. The food, she says, was really good at first but has changed and not as many vegetables. The staff are very good with her, especially the Monday thru Friday ones! Hope this helps.

What our family likes the most about the Commonwealth Senior Living community in Norfolk, VA is the staff, they are so friendly and they prepare really good quality meals along with good meal options.

We picked this community because, we iked the open concept of the facility, it was full of light and engaging movement family members could see our loved one from their room. it was an Inviting socialization atmosphere ... and our first visit with staff was super.

The community has easy accessibility, communication is good when it comes to callbacks but they did have some issues with providing mail to us. The community is a great value. I would recommend this community to others.

The Resident Care Associates (RCA) can be very aggressive when providing bathing care. Baby wipes are often used to wash instead of soap/water and wash cloths. Residents may have their own items provided by family members but they are not typically used. Residents are yelled at for trying to help remove clothes when it is time to change and when trying to exercise their independence. Residents are yelled at when they're on the phone with family members. When responding to complaints that the water was too hot, the RCA stated "She can take it." referring to the resident. While waiting for the shower water to warm up in another room, the resident was splashed with cold water several times by the RCA. Another resident was asked whether he wanted to take a shower because it was on the schedule. The resident asked when the last time he had a shower was and the RCA replied, "Remember you didn't like when I gave you a shower last time. You don't like it. Do you want to take a shower?" The resident responded, "Well, in that case, no." The RCA logged his response as a refusal. Residents were disturbed well into the night after they've fallen asleep for vacuuming and laundry, sometimes even showers that are supposed to be done prior to bed are delayed. Care provided at this facility is very different from what you see in the promotional videos or even during daylight hours. If your loved one lives here and requires any degree of assistance to help change clothes, bathe, or eat, be present often and see how they react when staff provides that "care." The food is standard elementary school cafeteria style, not the chef inspired meals advertised and charged for. Complaints have been filed on behalf of several residents.

excellent facility,very clean,spacious rooms,very friendly,diverse staff. reasonable prices, offered financial assistance,number 2 on our list,very comfortable enivronment.

Overall, great concept turning a motel into a senior living community. Rooms and activity rooms were sectioned off nicely. Dining area was really nice. Had various convenient stations for the community to use. Elevator for the 3 separate floors was available. Getting PT programs / person for the seniors.

All I can say is WOW!!! This place is AWESOME. My wife and I were very impressed with this facility and their employees. Their memory care program is exactly what we were looking for in a retirement place for my Father-in-Law. He will stay active and will be in a safe and caring environment. It is truly a relief to find a place where we feel confident and comfortable that he will be happy and taking care of.

My tour of this community was a good one. Everyone was very friendly to my family, and myself. The staff was kind, and my questions was answered. The community looked nice, everything was clean, and looked good. It was a pretty nice experience, my tour went well.

I'am very pleased with my mother's move to this community. She has settled into this community very well. I know she is safe and being cared for very well. The staff is good, they are great at keeping me up to date on information about my mother. She has even made some new friends with her move. Her room is nice and big. Their rates worked well with our budget. It has been a great experience. I would recommend this community to anybody that is looking for this type of care.

The rehab therapy has really been excellent at this community. They have helped my dad improve greatly and are getting him back to being active in the community. The meals do need some improvement they are way to bland and not well thought out.

I met with Melisa [Removed] and was very impressed with the meeting and tour. I spent 2 hours and left with knowing that not only did she care about my dad but also about me and my brother and sisters. She has Made herself available to answer any additional questions and give a tour of the facilities to the rest of my family. The facility itself was clean and light it was nicely decorated and provided its clientele a safe environment. The activities offered a holistic approach to caregiving.

We moved my mother-in-law in several weeks ago. She is receiving excellent care and so are we. We are very pleased with the environment, care, food, cleanliness, etc. So far, she is adjusting well to the move.