The Waterford at Virginia Beach

I feel safe here. Meals, medicating, bath and all assisted needs.

Based on our families experience, the 1st 6 months was just a disaster. It since has changed almost all the management and had improved drastically.

Maintenance-when there is something I have asked for help with, I have gotten the quickest response. She had a problem with her toilet and it was addressed immediately. Even had a problem with her walker not rolling well and they fixed it without question. That is above and beyond what normally happens in other facilities my mother has lived at. I find them to be very organized there. It makes the entire process so much less stressful on the resident as well as the family.

They are friendly and cooperative. Address concerns when asked. Mom is clean and happy, she interacts well with the staff.

My wife was a resident at the Waterford of Virginia Beach. She loved her stay there, was well taken care of, and connected with residents and staff. Thank you so much!

While doing a tour, it was an excellent encounter. Everyone was so friendly & welcoming. One facility was clean, residents looked happy. We are in the early stages of moving my mother but this facility will be my choice.

Great people and service. Smooth enrollment process. The young lady at the front desk was very helpful.

Visited a friend. The community was clean. The staff was so friendly. I felt at home and welcome. Great community.

This is a nice place to live. The staff and managers are helpful and caring! The facility is clean and pretty. I would recommend this facility.

At the community visiting a friend the community was very clean, lots going on. The staff was very friendly and a very warm welcome.

The Sales department promised an open stay since we were on a wait list for a different residence still under construction. (Between 6 weeks to 6 months) The Waterford location was ideal, but the memory care unit smelled awful and was always short staffed with no observable activities. At the end of each monthly billing, the director would call us wanting us to sign a lease and pay a community fee with the threat that corporate would no longer allow us to stay. After 3 months of promises to get new deodorizer emulsifying agents and the thought of being kicked out, we relocated. I would not recommend the memory care. The assisted living was highly recommended by dear friends.

Excellent care for mother. They respond quickly to her needs.

The staff is awesome. The only thing is she still complains about the dining room not having enough chairs and the food is not that good. Given the chance we would recommend this community to other families based on the experience we have had so far. The experience has been good. The hardest part for mom was giving up her home. The adjustment to assisted living has been a process for her.

I think the community did well in "selling" their community, they gave a tour and explained all services provided. They can improve on communication, level of care provided in agreement signed, fixing maintenance issues, cleanliness and food services. Why- an extra fee of over [amount removed] was paid for an up level of care, this was not provided at all, just one example, they had no oxygen on site for patients in need of emergency oxygen. There was no assistance provided with mobility or going to the restroom, staff were often not seen and hard to find on all shifts. This service was promised but never received. Several items in my mothers room were damaged or broken and never repaired or fixed even though they were reported. All of the utensils, plates and silverware were constantly dirty. Food was bland and often not cooked well. Same meals over and over some inedible. Rooms weren't cleaned on a daily basis, they didn't have the correct sheets for my moms bed. Financials- be aware of the paperwork being signed as it won't match what they said or they will provide different forgives. They have no way to tell you what you're owed if you pay beyond monthly, they refer you to their headquarters in Texas, who also are of no help. They will say they owe you one amount, when in actuality they are shorting you thousands of dollars.

We picked this community, because they were available. They are doing what's expected. I would recommend to other families.

We had a very good experience with the tour. In the short amount of time my loved one was here, it was apparent they were short staffed. In fact, the Executive Director was the chef and the other Management Team were the servers in the dining room. They weren't able to meet the dietary restrictions for my loved one. Due to this my loved one had to go to the hospital due to medical concerns based on the food that was served. Overall it was not a good experience for us. We found the lowest level of caregivers here weren't trained as they should be.

Would like to see less agency.