The Pointe at Kilpatrick

Short staffed. Rude workers. Workers do not wear name tags and are defensive. Unprofessional.My mom was dropped twice. Administration is stressed out and not empathetic to patient needs.

My family looked at many assisted living places, and our goal is to get my brother from rehab to this facility. We don't know if my brother can make the transition from skilled nursing to assisted living , but if if he does we are definitely going to Kilpatrick. Thank you [name removed] for introducing us to this caring place. [Name removed]

My mother is currently living here. She loves it. She has made many friends and they have bingo and pokeno. Overall it has been an excellent place for her. The only negative that we have experienced is the nursing staff. They have a high turnover and my mother requires medication management. She has ended up in the hospital twice due to her not getting her medication as prescribed. If your loved one has a medical condition that requires strict medical management this is an area that needs significant improvement. You have to continually call the nursing station to make sure the medication is being filled by their pharmacy and that it is being given as prescribed.

My parents are here currently and seem to like it. The building is very clean, the help is very friendly, and the meals are really good. The staff is very responsive and seem to be knowledgeable about the type of care they need. The facility offers different activities every day like bingo, bunco, and occasional outings. They also have a hairdresser available, which is very convenient. The thing I like most about this community is that, even if a resident runs out of funds, they won’t kick them out. They’ll work with them to find different options of paying. From the overall experience our family has had with this place, I would recommend them.

I am very happy with the people here. Everyone is super friendly, the facility is clean, and there are tons of activities. Everyone is on a first name basis so it’s great. They have group exercise classes every day, they provide bingo, trivia, live entertainment, and right now they’re big on the Christmas activities. From what I have observed the food is good and well balanced. I most definitely recommend this facility to other people that are looking into their options. The location is convenient for me and I like their inclusive pricing.

This is a wonderful facility. The only draw back is the reception. I did not feel welcome when I first arrived. This is a tough decision for a family to make and greeting when arriving speaks volumes.

We are having an excellent experience in this community. My mother is doing very well, and I'am comfortable with her move to this community. They have nice staff, and they have been helpful, and kind. Everything has worked out very well for us in this community, and I would recommend it.

We haven't had any problems with this community. My mother is doing well since her move here. I do feel she is safe, and in good hands here. They have a good staff, they have been helpful, and kind. It has been a nice experience for us at this community, and I would recommend it.

Too much like a nursing home and in definite need of some building care (chipped paint, very worn furniture).

Staff and residents were very friendly and the facility was clean and bright. Staff answered all the questions I had at the time so I had a better understanding of the process which helps me to filter the voluminous amount of information that is out there regarding Assisted Living to find what my family needs.

My friend lived here for a short time until there was an incident that lead her to be sent to the emergency room. I wish they had called me instead of sending her there. It would have been a better outcome. While she was there she participated in some activities and ate the meals they gave her. Most the staff were very, very nice. I wasn't aware that if one becomes immobile they ask that you move out.

This is a lovely community, and my mother is doing very well here. I know she is safe and good hands. The staff is wonderful, they are very friendly and helpful. We did have a little situation with her medications, but we have resolved that issue. We are comfortable with the care they are providing her with. Everything has worked out very well for us at this community, and I would recommend.

This was a nice clean community. I liked the staff I met when I toured. They did have a waiting list and we were looking for a place dad could move into sooner.

Very comfortable pleasant surroundings. All the Staff are friendly and helpful.

The community at The Pointe at Kilpatrick has worked out very well for our loved one. We are satisfied with the care that they are providing our loved one. She is enjoying the variety of activities that they offer for the residents to participate and enjoy. She is also fond of the variety of meals that they serve at The Pointe.

Everyone I've meet has been helpful and very friendly. When my husband was first placed my family was updated as to his progress and how he was adjusting on the very first day he was there. I am impressed with how clean everything is. Placing my husband was one of the hardest thing I've ever had to do but knowing he is being cared for and watched over is something I don't have to be worried about. I appreciate that there is a place such as pointe at Kilpatrick that truly cares about the person in their care.

The Pointe at Kilpatrick has done very well and has always been upfront with everything since the start. They were just really easy to reach and communicative and they were very responsive to the questions I had.

Sometimes they kind of forget to come and get her for meals once in a while. For the most part everything is quite good here though, I would give it a four out of five stars. Overall the place is very nice.

John was terrific. The facility looked beautiful with wonderful activities going on. Plenty to do and so many friendly faces. Would love to consider this as my aunt's new home but she may need more care than can be provided.

The Pointe was clean but the person who gave us a tour John Rainey, was not very polite or informative. His approach was very inactive. Basically, we had to do all the talking. Did not give us much information and felt like he didn't want our mom in his facility because we asked too much about supportive living. This was a complete turnoff regarding their staff. Would not recommend dealing with this facility.