The Pines on Carmel Senior Living

Our experience at The Pines has been wonderful. [Name removed] has been so helpful in transitioning my mother from another facility, finding the perfect room, and getting her settled. The staff and residents here are warm and thoughtful overall and my mom is beginning to feel at home. When we had an issue that needed dealing with, [name removed] acted immediately. The facility is very clean and has a fresh smell, which is often not the case with senior living facilities.

This is an excellent place and has been an excellent experience. The staff and care they have provided my loved one is has been great. We are pleased with the community overall. There are three meals a day served and the residents have choices to choose from. The staff communication has been good and responsive to the family's questions. It would be nice to have a curtain track to close a curtain to provide more privacy for the residents that share a room.

They have been wonderful. It's a very social place, and they seem to be kind. Everyone is very nice, including the staff and residents. I would recommend this community.

The rooms are a little bit small, but that's to be expected. My in-laws really like the meals and tell me the food is really good. All the staff are really nice. It's a small community, but I think that's good for a close community feeling. I also like that there's memory care on-site when they need that down the road.

So far our experience with The Pines on Carmel Senior Living has been really good so far. The staff and care services have been great we are super pleased with that. When we get to visit our loved one or speak with them over the phone they say how good the meals and dining service has been so far.

[Name removed] was very professional and a wonderful Community Resource Director! She worked very closely with us to get our mother into the Pines. She was always so pleasant and so sweet!! She even came in on a Sunday so [name removed] was able to see the room, since he lives in Minnesota. I have nothing but wonderful things to say about [name removed]! Moving one's mom into an assisted living home is a very emotional thing but [name removed] helped us to feel loved, listened to, and knowing that we were leaving our mom in wonderful hands. Thank you [name removed]!!!

The "Search" for an assisted "Living Facilty", for our 89yr old mom, from a different state, was a "Daunting" task...However, upon reaching out to "23 facilities" in the Mecklenburg County, Charlotte, NC...Isolating only those accepting of "Medicaid".... "The Pines on Carmel", through the "Community Resource Director", proved the most promising. She was always, professional, informative(through e-mails and phone calls)...compassionate, supportive, understanding, patient and always kind....She directed, supplied and explained each "required" documents to be provided to the management and informed us on the requirements for Medicaid assistance.....Our religious family, felt she was a "God" sent...Her "Sweet, Pleasant" disposition, and assurance, helped eased: The "Highly Emotional" decision, to place one's (aged mother w/ deteriating medical conditions) in the care of their staff, allot more bearable....We are happy we chose this facility, our mom's needs are well cared for.

The administrator [name removed] is an Awesome leader and Director! She treats the families with Dignity and respect even though we can be a little protective of our loved ones and even annoying at times. Thank you[name removed] for putting up with my family during my mothers transition! You are truly Professional and I appreciate all of the kindness that you have shown my family during my mothers transition.

It was a pleasure to work with[name removed]! She made this experience very pleasant! She was calm, compassionate, caring, loving as if it was her own mother. This is the epitome of Great Customer service. Words cannot express how grateful my family is for having such a Wonderful person facilitating my mothers transition!

We have had a very good experience with the new staff at Pines at Carmel. I had also worked previously with the staff of Charlotte Square. The new staff is gone over and above to make things work for our family.

My loved one was there only there for 1 month. Every time I visited him his room was immaculate and the hallways were always clean. My loved one needed more reminding to participate in the activities. They had Tai Chi and bingo (which was held in a crowded room) are the only activities I am aware of. The care and food were good. The people were wonderful. I feel it was a very safe environment. It was hard to find the activities as well.

I enjoyed my visit. The facility had a few different features than the others. I'm sure I will visit again with my brother when we make our final decision.

This place was nice. Rooms were set up a little strange but workable. Had vegetables on the menu. The one turn off was when I walked in it had an 'old people' smell to it. That was not good.

This is a fantastic living option for my loved one! The staff are very nice. The facility, and surrounding neighborhood, are also very nice. We also chose this location due to the fact that it takes Medicaid, which helped our family a lot.

I have no complaints about the stay my mother has had so far at this community!! The staff have all been wonderful to her and have made sure to accommodate her needs as best as they possibly can. She has had no issues with the food and seems to be enjoying the activities with the residents throughout the week. Overall its been a pleasant experience and I would defiantly recommend this place to anyone.

I was able to take a tour and i was not impressed with this place at all. The staff was great and they were helpful, but the community felt like an institution. Not somewhere I would send my loved one. It just is not very homey at all.

We toured this community while looking into care options for a loved one. I thought this looked like a very nice place, overall! All of the staff I met seemed friendly and professional, and the facility was clean and well kept. We ended up selecting another community, but I'd say this one is worth a look!