The Opal on Hermitage

Mom likes the smaller size of the facility and the friendliness of staff. More personal care. I would recommend Opal to others in a similar situation.

This is assisted living. I only need meds, assistance with shower and food, so the limited activities don't bother me much. I was hoping for some reason to leave my apartment, but bingo is not it. We have a new director who is great. Meet her and get another opinion.

The workers are really great, but they were frequently understaffed the head of nursing I had to call corporate on twice they have now been taken over by OPAL. It is quaint and small, nice food and nice people. Hard to keep a consistent staff. They have not been able to keep a consistent cleaning person.

It’s a very nice facility the staff there were very nice and friendly. They answered all my questions respectfully. When you walked in your needs far as questions and who you needed to talk with was mat at a timely manner.

I visited this community over the weekend with a friend visiting her mom. I was very impressed with the friendlist of the staff . The community smelled great and the residents seemed so happy. I told my friend if my mom was alive today i would of placed her in this facility.

The cleaning staff is lacking. My loved one's room is not routinely cleaned, they have a lot of staffing issues. I think the main issue is that there is not enough staff that actually care about their job. They keep charging for services they aren't providing and are non responsive when we ask for a refund. At this point we have been charged about 3000 more than we should have been. The food is getting better but there were some VERY skimpy meals. The staff are not responsive when the call button is pushed. My loved one waited two hours for help. They only offer shower assistance twice a week and they have missed the day multiple times. They are going through a company change so it may get better, but at this point I would not suggest and if significant changes don't occur we will be looking for other options.

My family has been here a long time when it was Brookdale, now Opal. This place is just barely getting by - it’s dirty, see staff on phones all the time, ignoring residents, most staff are here for a paycheck, alarms go off a lot and no leadership here. It’s a hot mess!. Beginning Dec 2023 the cleanliness of the building has changed. It smells better and our love one’s room is now extra clean. My family met new house keeper who actually cleans this place. She’s AMAZING, polite, professional, sweet and the best part very patient/kind to our mother and other residents here. You can see she truly cares for these residents and wants a clean living environment for them to live in. She goes out of her way each day to make sure these residents are happy. We visit a lot, see clearly the bond these residents and [name removed] share, mutual love and respect for each other. These residents adore her and vice versa. My family LOVES LOVES LOVES [name removed]. OPAL needs a lot more [name removed].

Brookdale has a new manager - this seems to be a big improvement. Brookdale Hermitage is also to start new ownership in 2024. Unfortunately my experience with Brookdale is while they were in trouble. The cook left abruptly - one night the management finally ordered pizzas because there was no one to cook dinner. Housekeeping and nursing staff were pulled to cook. Staff was going through great turnover and often short staffed. Staff suddenly taking vacation and not returning. No one to transport or drive bus for doctor appointments. This was at the same time that my mother's health was declining. Also great inconsistencies in medication administration, mother not kept clean, room often smelled of urine, mother developed a bed sore. I brought in Hospice who informed me they had no nursing assistants. A couple of Brookdale nurses and one nursing assistant were able to help me when they were on duty . They are under new management and I believe they are getting their act together.

We picked this community because of the cost and location. My loved one seems content. I would probably recommend to others.

My son he did the reviews of all the communities in North Florida and picked here. It is a holistic place to be.

Love living here. I do all the activities, if you are bored it is your fault.

We looked at Brookdale and really liked it, we liked the gardens. The people that help are just wonderful!

I love to sit and look in the garden and watch the dogs plat and people sitting. I love the exercise class! It starts my day! I love it, it's clean and friendly. The caregivers are so sweet, no trouble with anyone. I don't need to ask for anything. They have it before I even ask

They are there for you if you need it. They are always willing to help. Knowing I am in a good place, I feel like they would be right there if I needed it. Everyone is real nice I like that it is a small community.

There's a warmth here that you won't find anywhere else and I've been to all of them. It's the upbeat, warm and gentle staff that makes the residents want to be warm and gentle. There's a great staff here, and I can't imagine being anywhere else.

The community is well run and organized, creating a warm , nurturing environment. Residents have a variety of activities to engage in and socialize.

I toured without an appointment but they did not seem to mind. I felt like I was at home. A very warm feeling from everyone. Really nice screened in porch and courtyard and very secure

Very happy here. If I have to be some place I am glad they brought me here

It's good. I don't know what I like the best.

Very pleased with the environment and family atmosphere.