The Landing of North Haven

The staff is very helpful and very kind. They are very, very good to my mom. It is a little bit expensive, but worth the money. I would and already have recommended The Landing of North Haven to others I know.

They are very friendly and care about the clients. We recently moved her into memory care . Not quite as much to do. Receptive to requests. Rooms are private. Some have a shared bathroom. They are great size.

There's not enough I can say about the staff . They are kind, friendly people who do their best to make sure that you're comfortable and your needs are met. It is situated nearby which was the main factor however, if the people were not as great as they are we would have looked elsewhere.

Based on the experience we have had so far, we can say there is not enough staff especially when it comes to their nursing team. They have slow responses for the call help button. They also could improve on transitioning new clients.

I would definitely recommend it to others. And although everyone there has been great, the person who is the interim General Manager is the shining star. [name removed]went above and beyond to make my father welcome and comfortable, including coming back to work to get us checked in when we arrived late. I've had several people ask about the Landing and I have praised everything about it. My peers all have aging parents and are interested in knowing. It's very close to my home so easy to get to. But the facility is bright and clean and the staff is great.

The Landing has been great. The staff are kind and caring. My mother has been so engaged with all the activities they have there. She is so happy that she "has her independence." Our family is grateful because our mom is not only safe but she is happy.

It is a wonderful community. Great staff, great food. There are three meals a day. Breakfast served all day. Specials everyday plus standard menu. Also, I think they pretty much make anything anyone wants. There are no set meal times.

The level of care was initially started at a low level, and then increased the care level of my loved one after moving in to the community. The community made promises to us about changing meds, meeting with a social worker, and more and these didn't happen during my loved one's time here. They also promised us that they would assist my loved one to integrate into the community and my loved one didn't receive this. There was a staff member who refused to assist my loved one in going to the bathroom. The staff member stated that they would have change my loved one due to lack of staffing. There was only one staff member at night when my loved one pushed the call button. The staff let me know that there are times at night that they are left to only having one aide at night, and this made it hard for the staff to assist the resident's care needs. There are lots of bells and whistles along with promises, and these weren't fulfilled. The community stated that the family was making it harder for our loved one to transition into the community because we were visiting daily. The quality of food wasn't up to the family's standard as it was a lot of processed food. The community stated they couldn't accommodate the dietary restrictions of the residents.

The Landing has provided a safe and welcoming environment for my aunt. As a new resident it has taken a little time for them to get to know her and for us to get to know them. There were a few issues encountered concerning rooms being kept locked and delays in getting into the locked Opal unit. The staff is friendly and attentive and the nurse manager is quick to respond to questions. She is involved in activities daily and has gained weight. The Landing is a great choice for our loved one.

There are some good staff members, and then there are some that are lacking. I think they're understaffed sometimes as well. They told us it would be no problem to turn the TV on and off, but they they have not done that consistently. As far as cleanliness and grooming of the residents, there' s been numerous times it seemed our loved one had not been washed in a while. I've had to take her home and giver her showers because her hair has been greasy. Sometimes the food looks good, but it tends to be cold. I asked them to heat it up one time, and the woman gave me some attitude about it. They haven't had many activities. I know they just hired an activities director, so I'm hoping they'll begin offering more. Clothes end up missing, which can be common in memory care. But it's still frustrating when you brought fifteen pairs of socks and end up with just one pair. But the building itself is only a couple of years old and is very clean.

We are very pleased with this community. We have peace of mind that our loved one is at The Landing of North Haven. The staff are great. The atmopsher is wonderful. We have been happy here. The staff are caring and responsive to the families and residents.

I have been here 1.5 years.

I choose to this community due to this being within walking distance. My loved one is on the first floor and this helps her be able to move in and out of her room easily. The community allowed me to hire a staff member to be able to sit with my mother for two hours each day for her companionship.