The Harmony Collection at Hanover Assisted Living and Memory Care

We chose The Harmony Collection because I wanted her to be close to me and it also got good ratings for the area that it is in. The CNAs here on the 3rd floor are awesome, her biggest thing is that she feels safe here and she definitely does. As far as the administrative staff goes, when I try to get a hold of someone I usually have to email them 2-3 times before I can get an answer. My mom said the food was really good but she thinks that they have recently gotten a new chef and it is starting to decline some. I am very pleased with our experience and I would recommend them.

This is a very warm, caring, and knowledgeable community. I've been very satisfied. The staff are friendly, knowledgeable, and accessible. The food is pretty good. Any complaints about the food are rare and minor. I've seen my loved one in the community room singing and dancing, or sitting on a bench having a personal conversation with the staff, not medical/care related. They offer a good variety of activities, she's just not one to participate much. But they do make an effort to try to encourage her to participate. I think the value is good, it's just a sticker shock. They aren't the most expensive, but by no means the least expensive either. But the staff is very caring. They always greet me when I come in, and they're very easy to talk to when I call. They take the time to give that individualized attention to my loved one. Also the room is really nice.

It is a great place. My loved one really enjoys it. They take care of my loved one. There is a hospital right across the street in case the residents need assistance. The have a covered patio with bench seats with lots of walking paths. They have a sister community that will be opening soon. I've had the food and it is really good.

The medical staff were awesome. The administration staff were horrible. My husband said she couldn't manage a fly. There was no caring, they were just they to make money. They didn't care about the patients. If there was any challenge they would throw you out. One of my loved ones had sun downers and they called us one night and told us that we had to come get them. If you didn't sit in a wheelchair they didn't want anything to do with them. If the patient could walk around, they weren't patient with them. The new community will call me and have me calm my loved one down, when they are upset. Two of the nurses reached out to me to check on my parents. The environment was always clean, you just weren't comfortable there.

We chose this community because of the staff, they were not overcrowded, and the care received. He really liked the food, there was more variety and they always had coffee. The room sizes were very nice and large. Our favorite part about it is it looks nice, it looked like a hotel rather than a care home. There were a lot of veterans there and he loved that because he was a veteran himself. On Veterans day, they honored all the former veteran residents. They gave them flags and certificates.

After we chose the community and paid, things changed. Meals were not warm or on time. Very well intentioned but understaffed. My brother lived there about a month and a half. Residents seemed to be happy. My brother liked socializing at dinner. We expected more for the cost.

Feels like a hotel that has apartments with medical staff. Clean. Very nice apartments.

The staff are friendly and the facility is very nicely set up. They offer a ton of activities and the staff are all very friendly. My father lives here, and the only things which I personally feel are not perfect are the laundry service (missing items, sometimes sloppily folded/sloppily placed in closet or drawers); and there does not seem to be sufficient night staff (my father is often helped into bed much earlier than he would prefer because staff do it when they can fit it in). I get the sense that these issues are common in this type of facility. Overall however, I am extremely pleased and would recommend this facility!

I wish I could give this place 0 stars. The Crossings treated my loved one horribly and I wish we'd never moved him here. It was an awful experience for him and our entire family. The memory care unit and corporate are both horrible. They handled his dementia horribly, ignoring clear signs of his aggravation and confusion. Communicating with corporate is no better. They have no sympathy, empathy or passion for caring for senior citizens, it's clearly all about how much money they can bring in. I would strongly advise against moving anyone into the Crossings.

I went on a tour of the facility with one of the admission coordinators. She was quite rushed and condescending. Everything seemed "staged". We did not get a good feeling from the place. The nursing staff seemed quite unsure of themselves. I could not leave my family member there with a good conscious. There was no heartfelt concern or genuineness about the staff or the facility.

If there was a rating less than one I would pick it. My Uncle passed 7/5/18. It was a difficult ending made worse by his mismanaged care at this facility. Dementia is a condition which takes many resources. The Crossing could not handle our uncle due to a plethora of excuses. His stay started off ok but as his dementia worsened the episodes of mis-handling their patient started adding up. Off hour personnel not following procedure and at the end, in-ability to perform for patient. Their lack of ability to provide care came at the cost of adding an outside sitter to be with patient overnight until the family could decide where to take our uncle because the cost of Crossing is very high plus the addition of a requested sitter by the Crossings Staff to be with patient overnight. It would have bankrupted resources. I had to leave vacation and come back to get our Uncle out of that facility with the help of 5 other family members. He passed 3 days later. The new Hospice nurse explained that our Uncle was in terminal agitation when first observed at new facility. A term and diagnosis we had not yet heard from staff at Crossings. Do not use this facility.

I really loved Hanover Crossings. Maybe because it is a newer building, Everything was fresh and bright and cheerful. They had shared and single rooms. Their shared rooms were two separate rooms but they shared the bathroom which was in a little foyer outside of the bedroom doors. They had a 30 day program where you could try out the facility with your family member and you would pay a daily rate for the room. After 30 days you could to extend another 30 days or not. You could ultimately decide you would like your love to stay because it worked out so well. They have skilled nurses at the facility 24hrs. They are located not far from my house.

The memory care unit had challenges in dealing with my Dad who has dementia. Rather than work with the family they pushed him out the door after a few months. Dealing with dementia is a huge challenge for a family - especially when the facility providing care is part of the problem.

This is a very nice and new community it was larger than the others we had toured and the staff did a very good job showing us all around and answering all our questions. There were a lot of amenities offered to the residents should they choose to participate and the staff we met were all friendly. In the end, we felt that this community was just not the best fit for my mother as it was on the larger side and focused more on amenities, not activities and it lost the homey feeling.

I was so thrilled to find The Crossings and [Removed] is a delight to work with. However, the same can not be said of the nursing staff. My mother was in the hospital 3 times within three months due to the lack of nursing skill in determining health problems. When I expressed my concerns they were ignored. My mom is now looking for a new home. The Crossings has much to learn as a new facility.

We are pleased with my father in laws move to this community. He is doing well since his move here, and we know he is being provided with good care. The staff is good here at this community. It has been a good experience overall, and I would recommend this community.

We did not end up going on this tour, as we were so very thrilled with what we found at Heritage Green, having toured there as our first stop. But, I must speak to the kindness of [Removed. I received a voicemail message from him last week and did not get a chance to return his call, as our home was invaded by the flu bug. His message was welcoming and sincere, and he was just as kind when I spoke with him on the phone yesterday when we cancelled our tour. I feel confident that, if we need to seek out other options, Mr. James would be just as eager to help. I truly appreciate his kindness.

[Removed] gave an impressive tour of the model rooms and amenities. She answered all of my questions. She was very professional and not pushy.

We liked it so much we are going to place Mom there.