Sancerre Atlee Station

Toured community for my aunt who is searching for a place that "feels" like home. Saw programs and residents smiling and talking about how they love the decision they made to move to Sancerre.

I have had the privilege of visiting this community numerous times and not only is it beautifully designed, with each visit, the interaction with the people who live there or work there, I find it easy to find smiles hugs and a warm & gracious environment. I highly recommend anyone consider this retirement setting for themselves or loved ones.

I thought we had found a nice place. Building is new clean and didnt smell like pee. We moved my dad in at about noon and had stuff more less sertled in by 2. I left to go get paperwork and lunch and my brothwr went shopping for my dad. On his way out my brother made an offhand remark about how strong my dad was still and if he grabbed you it would take 5 men to get him off. Note my brother is not primary caregiver nor poa. Instead of speaking with either me or his wife, the two responsible parties on record, Sancere took this tale of violence up to regional management. I explained that my brother exagerates and uses hyperbole to make his points. We agreed to have 24 watcher even though he had been evaluated. By 4 pm Sancere said that because he hadnt been admitted they were not going to accept him and we had to leave right then. Then after we were asked to leave they chased my dad down and gave him medications. At that point he was just some man that they were giving pills to.

The determining reason was that it was the closest to my sister and I. But more importantly we loved the facility and staff. My mom was very happy there . Also when my mom was on hospice at Sancerre, she passed in April, the staff was amazing.

Overall mom is happy and comfortable at Sancerre. The negatives are staffing issues and long wait times for dining service. Mom and her friends do complain frequently about dining menu too. Not geared to older palate at times.

The facility is fabulous but the staff and healthcare workers are remarkable. I am Over The Top pleased with the care my brother is receiving at Sancerre. He adjusted quite nicely to moving from his own home to Sancerre’s Assisted Living. They strive to create a sense of community for their residents which helps greatly in the transition to Assisted Living. Would highly recommend Sancerre.

Beautiful facility. Bright, cheerful atmosphere. Friendly staff and very helpful with questions/concerns. Excellent food and very attentive housekeeping and care staffs. Amenities are very good and improving with time.

We have been very pleased with Nana's care and accommodations at Sancerre Atlee Station. The staff are absolutely incredible. Every single person has gone above and beyond to make sure that Nana is safe and comfortable, and that we are kept in the loop. The meals are always delicious and we usually prefer to eat there when we go to visit rather than go out to eat. The chefs and culinary staff go above and beyond to make sure we enjoy every meal when we visit (including our 8 year old son who is a picky eater). Housekeeping seems to always be on top of everything. I would HIGHLY recommend Sancerre Atlee Station and cannot imagine Nana going anywhere else. We tell everyone how wonderful they are.

You don’t get what is advertised. They advertise and told us on a tour there would be an app to keep family informed. There is nothing to keep family informed. When asked about the app that was promised we were told they were “moving away from it” - the same app they had told us about a week before in the tour. There is no platform to communicate with caregivers. I don’t even know who the caregivers are. I know the head nurse and she has been very responsive but she can only do so much. I don’t know if my Dad is eating, take his meds, participating in activities, etc. For a child in elementary school I can get a daily update but I can’t get anything here. They advertise daily emails and quarterly meetings. I haven’t heard a word about a quarterly meeting and haven’t gotten any emails to update me about my Father. It is impossible to get a call back from the executive director. For nearly [price removed] a month this place does not even come close to being worth it.

My loved one is currently a resident at Sancerre Atlee Station and everything has been great for her at this facility so far. Sancerre is new and in just a few weeks, I found the staff very engaged and knowledgeable about their residents. I'm very satisfied with this facility and with my loved one's care so far. I would recommend Sancerre Atlee Station to family and friends.