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I like that it feels cozy. Not big and impersonal like one place I visited. I like that it's not big, that it's older - so lower ceilings, established plantings. My mother is not overwhelmed by the spaces. I've established friendly relationships with some of the staff- so people to turn to if there is a problem. Improvements? The exercise classes are at 9 am almost every day. My mother has never been a morning person so I wish they would have at least one day a week with an afternoon exercise session.... Read more
Discover great retirement options at Morningside in the West End, a Five Star Senior Living community. Our assisted living, memory care, and respite care stays in our tranquil campus creates an ideal setting for your loved one to receive the care they need. And our convenient location in Richmond, Virginia, provides easy access to a variety of shopping and dining options for your loved one to explore.
Find peace of mind knowing your loved one will be in capable hands at their new home. For memory care residents, our secured community and specially trained staff create the optimal care environment where they can find newfound freedom and fulfillment every day.
In our restaurant-style dining room, enjoy chef-inspired culinary experiences prepared with senior health in mind. We’ll also handle the housekeeping and laundry so your loved one can enjoy the stress-free lifestyle that’s part of our community.
Lounge by the fire with a book from our library, tend plants at raised garden beds, or partake in a fun activity. Our medley of social events and classes — from stretching classes to wine tastings — create a lively atmosphere for our residents to enjoy.
We offer multiple floor plan options for studio...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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A Place for Mom has scored Morningside in the West End with 8.8 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, Morningside in the West End has 50 reviews with an average "overall experience" of 4.1 out of 5.
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They were close to all the family and it seemed like a home environment .I would recommend the facility
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Response from Morningside in the West End
September 20, 2024Thanks for your recommendation! We're glad to know that Morningside in the West End is the perfect location for your family and appreciate your kind words about the homey atmosphere you have found here.
I like that it feels cozy. Not big and impersonal like one place I visited. I like that it's not big, that it's older - so lower ceilings, established plantings. My mother is not overwhelmed by the spaces. I've established friendly relationships with some of the staff- so people to turn to if there is a problem. Improvements? The exercise classes are at 9 am almost every day. My mother has never been a morning person so I wish they would have at least one day a week with an afternoon exercise session.
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Response from Morningside in the West End
May 14, 2024Thank you for sharing your experience at Morningside in the West End. We're glad to hear that you appreciate the cozy atmosphere and the personalized touch that our community offers. We understand the importance of accommodating different preferences, and we'll certainly take your feedback into consideration regarding the timing of exercise classes as we strive to continually enhance our services.
They are quick to respond. They are always friendly. Food was very good but not enough variety that he found he couldn’t eat a lot of things. Food needed to be cut up for him or options needed to be provided that would allow someone with minimal teeth to eat. In my opinion, the cost of all of these places is too high for the amount of care and personal attention they actually receive. Especially for people that have to spend every last penny to stay there.
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Response from Morningside in the West End
March 14, 2024SB, thanks for your feedback. I am the Executive Director and it was great to hear that you've always found our team friendly and very responsive. I would welcome the chance to meet with you and our dining services director to see if we can find menu options that work well for your loved one. Please give me a call at the community so we can set something up. Hope to be able to get together with you soon.
The staff is great, if something has to be addressed, it is addressed quickly. The facility is very clean. The housekeeping does a great job on the rooms. They keep residents busy with activities and events, which keeps the residents active. I would definitely recommend Morningside in the West End to others.
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Response from Morningside in the West End
December 6, 2023Thanks for your recommendation Robin! We appreciate your compliments for our team, and your special recognition for our maintenance, housekeeping and events folks!
The staff seems to genuinely care about my parents. That means a lot. [name removed] was the main reason I chose Morningside. She's one hell of a salesman. Very professional. She had my dad's name in the lobby welcoming him and he wasn't even moved in yet. She really worked with me getting my parents in there
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Response from Morningside in the West End
November 15, 2023Thanks for sharing your feedback James. We appreciate your kind words for our team and the care and attention they provide your parents (and all our residents) -- and thanks for the special shout out for our sales team and how they worked with your parents to make sure they felt at home here starting from day one!
We took a tour of Morningside in the West End when searching for a facility for our loved one. This facility was great! Our tour guide was very good. The atmosphere, cleanliness, and friendliness were great. It was just a matter of location and cost for us.
Response from Morningside in the West End
June 16, 2023Thanks for sharing your feedback. We're thrilled to read that you had a great visit and were impressed by everything you saw. Best wishes to your loved one, and please let us know if we can be of further assistance in the future.
Pros: staff seemed engaged with the residents and they were nice. It was more cost effective price wise. Cons: The memory care floor was on the second floor - did not make us feel comfortable if there was an emergency. The memory care floor was also not very clean (floors were dirty and it didn't smell clean and didn't seem well kept). The rooms were my least favorite out of the 3 places - not as open and bright as the other two locations. There bathrooms seemed older and just not as well kept / clean. When we left Morningside, we all knew this was not where my mom would be placed.
Response from Morningside in the West End
June 2, 2023Thank you for taking the time to visit us and share your thoughts. We appreciate your positive comments about our engaged and friendly team as well as the exceptional value we provide. Please know that we prioritize the safety and well-being of our residents, and emergency preparedness is of utmost importance to us. Note that we have brought your comments regarding cleanliness to the attention of the housekeeping team as it is always our goal to exceed resident, family and visitor expectations in that regard and will use your feedback to help achieve that goal. Thank you for considering us, and we wish you and your mother all the best.
I rated the staff a little lower because they're missing a Director in the Memory Care Unit. The Director left and they haven't replaced her yet. I also rated the Activities lower for that reason. Since the director left, mom hasn't mentioned singing or doing crafts as she did when the Director was there. Prior to the Director leaving, I would have rated the Activities at a 5.
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Response from Morningside in the West End
January 24, 2023Thanks for sharing your thoughts. Hopefully by now you've met the new Director of our Bridge to Rediscovery memory care program who started earlier this month. Please be sure to introduce yourself to them if you haven't already.
Not qualified to handle confused patients. Smelled awful, but looked clean. Staff (mostly) friendly. Care not personalized. Meals were acceptable
Response from Morningside in the West End
January 12, 2023Hi, I am the Executive Director and would welcome the chance to speak with you personally as we strive to exceed the expectations of our residents and their families in all that we do. Please call me at the community at your convenience so I can hear the details behind your impressions of Morningside. Thanks in advance for your consideration.
Our mom has been at Morningside since August. She has improved so much during her stay. We are enjoying the experience, staff is knowledgeable, kind and responsive. The care is much better than what we received at a previous community. The memory care and therapy are excellent. Moms walking some!
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Response from Morningside in the West End
November 10, 2022Thank you -- this is so nice to read! We're thrilled to hear how much your mom has improved since she moved to Morningside. We appreciate your kind words for our team, and the special shout out for our therapy and memory care team members.
We had a very good, warm, caring experience. The medical care was super. They did a good job checking in on my loved one. I felt very fortunate having them watch over him at the end. It seemed like he had around-the-clock care that he needed. It was a very clean and very friendly environment. They had a nice courtyard for people to go outside and sit. And the activities director was super. I had absolutely no complaints.
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Response from Morningside in the West End
October 7, 2022Thanks for sharing your thoughts. It was our privilege to care for your loved one and we feel honored to know that our care provided you with such peace of mind. It was wonderful to read that you took full advantage of our beautiful courtyard and appreciate your special shout out for our programs director.
We did not choose Morningside in the West End because it had an older and dated feeling to it. The apartment was smaller and the layout was one that my mom would not have liked. It was more of a big open room and did not feel like an apartment. We were more drawn to the facilities that were up to date. The staff were all very nice but it was not the right fit for us.
Response from Morningside in the West End
September 2, 2022Thanks for taking the time to tour our community. I am the Director of Resident Care, and while I was glad to read that our team impressed you, I was sorry to read you didn't feel the amazing vibe we feel at Morningside. To give you another perspective on life here I would be delighted to connect you with current residents and family members who can tell you about their experiences in our community, and would be delighted to show you some of our 1-bedroom apartments that may be closer to what you were looking for. Please contact me at your convenience if I can be of assistance.
We are completely happy with the cleanliness of the community we have never seen any dirt or messes when we come to visit. The staff members are super friendly never had any issues there. The food that is served out of a can that has extremely high sodium. When we come to visit it is just instant potatoes, fish sticks, mac n cheese, there are no fresh greens, fresh fruits or salads. It is just cafeteria mass produced food, we are not happy. Our loved one is very active for being on the memory care there are no activities and we do not want our loved one to deteriorate anymore. There needs to be more stimulation and exercises especially for what we are paying for monthly. Once the quality of meals improve and there are more activities we will be happy.
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Response from Morningside in the West End
September 2, 2022Thank you for sharing your thoughts on your experiences at Morningside, and we appreciate your compliments regarding our team and the cleanliness of the community. I am the Director of Resident Care and would welcome the chance to meet with you to discuss your concerns about our dining services and programming. We strive to exceed the expectations of our resident's and their families in everything we do, but in particular know how important those two areas are in daily life here at Morningside. Please contact me at the community to set up some time to talk, and hope we are able to connect soon as we want to make sure you and your loved one have a five-star experience.
It Was great and the young lady who helped me on the front end get her in was fabulous
Response from Morningside in the West End
August 1, 2022This is so great to read Paul. We're glad our team was able to make a stressful time easier for your family, and very much appreciate your heartfelt recommendation!
This is a safe and healthy community. It is a lot of money, but all the communities are a lot of money. The staff communication with the family is pretty good. My loved one enjoys the food. There are choices for the resident to choose from, an the community provides three meals a day.
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Response from Morningside in the West End
July 11, 2022Thanks for your feedback L N. It is wonderful to see that your loved one enjoys the choice and quality of meals prepared by our dining services team, and that you are impressed with the communication from our entire team.
Our tour at Morningside in the West end fell flat. The facility was a little bit dingy. And I just did not get any kind of cheerful sense from anything there.
Response from Morningside in the West End
July 11, 2022Thanks for taking the time to tour our community. I am the Executive Director and was sorry to read you didn't feel the amazing vibe we feel at Morningside. To give you another perspective on life here I would be delighted to connect you with current residents and family members who can tell you about their experiences in our community. Please contact me at your convenience if I can be of assistance.
We've had a few minor issues. I do think they need to hire more maintenance help. They have just one person, and requests can take a while to get to. Also, on the weekends there is not as much staff as during the week. But I think places are short-handed everywhere. For the most part, the staff is friendly and cooperative. They try to work with you and work out any issues. The main thing is if they're friendly to your loved one. I think they are for the most part. My loved one complains the food is not hot when it gets to her. When I've eaten with her a couple of times, I think it's been fine. She's been pretty satisfied with the activities. I think it's a good place to take your loved ones overall.
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Response from Morningside in the West End
April 22, 2022Thanks for sharing your feelings. I am the Executive Director and was glad to read your feedback on how friendly, caring, and cooperative our team has been. When you have a few minutes I would welcome the chance to talk with you to make sure your maintenance requests have been taken care of, and to hear more about your loved one's feedback on our meal service. Please contact me at your convenience at the community.
They were very friendly and helpful at this community. This community is a bit older and just felt a little dark and enclosed. It was just not the right feeling that we were looking for.
Response from Morningside in the West End
March 18, 2022M.S, thanks for visiting with us. We're glad to read that you were impressed by the team at Morningside. While our community may be a bit more established, our resident's love to relax in our beautifully appointed outdoor spaces, enjoy a meal in our lovely dining room, or gather socially in our spacious lobby. More importantly we have vibrant, young-at-heart residents and dynamic team members. Please let us know if we can be of further assistance as you explore senior living options.
We had a virtual tour with Morningside. They did a great job of showing us around the layout of the facility and amenities offered. It was just way too pricey for us.
Response from Morningside in the West End
November 8, 2021Thank you for taking the time to explore our community. I am the Executive Director and recommend you come and visit us personally so you can experience first hand the amazing vibe at our community. While here we would welcome the opportunity to speak with you about your concerns about cost as we offer a wide variety of floor plans that accommodate personal preferences and budgets. We are committed to working closely with residents to help them identify the best possible options for their needs. Please contact us at the community at your earliest convenience if we can be of assistance.
It looks clean except for the hallways. I would recommend families come and visit often. They treat the patients good, but the care is not very good. They're short-staffed and don't have enough staff to provide the services they say they do. The staff are nice and friendly, but overworked. It's hard to take care of that many people when you don't have the staff to do it. Sometimes the food is pretty good, but sometimes it's really spicy, which can be hard for my loved one to eat. I feel like we got in at at good rate, but we're not getting the services we paid for. And it's an older building with scarce electrical plug-ins, maybe 10-12 ft apart. They're supposed to turn her in bed every 2 hours, and they don't.
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Response from Morningside in the West End
October 20, 2021Hi Gary. I am the Executive Director and would like to have a discussion with you about your concerns. In particular we can review your loved one's care plan to make sure we are meeting your expectations, and can also discuss our menu options to ensure she is choosing options that appeal to her palette. Please let me know a time that would be convenient for you so we can have a conversation. My goal is for you and your loved one to have a Five Star experience everyday!
See what the neighborhood has to offer and what’s nearby:
Morningside in the West End offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Morningside in the West End 8.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (804) 270-3990 to reach a resident at Morningside in the West End.
To reach a resident at Morningside in the West End call: (804) 270-3990
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.