Discovery Village at the West End

Front desk staff is friendly and welcoming. Apartment is well-designed with space to negotiate with a rollator or wheelchair. Director of Nursing has been helpful in resolving any questions or clinical issues that arise. Food is good, but menu repetitive. Effort is made to provide appropriate programming for residents.

The staff are very courteous and helpful. My mom's apartment and the general layout of the independent living area is really nice. The building itself is conveniently located close to a number of medical and shopping facilities. And the residents are also very friendly and welcoming. it's overall a good community with friendly staff and I would certainly recommend it to anyone looking to enter independent living in the greater Richmond area

I would not recommend Discovery Village at the West End for memory care for a person who is immobile. They have too many residents and not enough staff. My mom was there two weeks and i took her back home. She had items missing after 24 hours and her name was on everything. She had an unwitnessed fall on a Friday night and had to go to the ER. No one called to check on her until the following Monday afternoon.

Friendly and efficient of staff we give that a 10 if I could. They are very good. Meals/dining honestly the food is not very good. Value for cost I guess it's about average. Honestly, the staff here is amazing. Great people I find the activities are just so so. The only thing I truly dislike here is it very Cliquey. VERY !

The staff at Discovery are so attentive to everyone. On day one with moving my dad there into the memory care, everyone we were introduced to remembered our names and remembered things about us. They give my dad such excellent care, I pop in at random times and always find him in great hands and being taken care of. The director of mental health is an amazing woman. She is on top of new programs designed to stimulate the patients. I Highly recommend Discovery Villages in the West End of Richmond.

I feel very good about the facility and everything that I have seen! I toured 3 communities and this was my first pick! The financial aspect, the set up of the suites and the people I met at my first visit

My parents are currently residents at Discovery Village at the West End. Everything at this facility has been good for them so far. I personally think that they should be in Assisted Living, but they were set on Independent Living and that's where they are. I do wonder how "engaged" the administration staff are with my parents, but being in Independent Living they aren't going to get the help and assistance of the staff that they would in Assisted Living. I've never had the food, but I've read the menus and what I've seen has looked terrific but I have not eaten there. My parents seem to like the food. They are also constantly doing events and daily trips for the residents. The residents and staff seem very polite. I would recommend Discovery Village at the West End to others.

The director and people in the office were amazing. They were very helpful. If I ever had a question, issue, or concern, I could text the director. And any issues would be addressed by the next day. There were two nurses on the station per floor, but they seemed to be stretched thin around the time we left. When we first arrived, the care was amazing. The care staff was very friendly, and they treated my mom like family. The staff in the dining area were always friendly as well. They were so courteous and respectful. However, the food was terrible (high in salt, bland, not much nutritional value). It was expensive for the apartment, but the care was good overall.

I am most happy with the staff. They are very friendly, and try to address any concerens.They really want it to be a community for both family, and residents.

Our loved ones stay was quite short, but we were very happy with Discovery Village. The staff were just wonderful from top to bottom, they were so kind, thoughtful and communicative. The community was always very clean and never smelled.

I would highly recommend Discovery Village at The West End. The staff have been great to work with. There are a lot of activities for the residents to choose from. The food overall could be improved upon.

When we are able to speak with our loved one overall she seems happy with the meals and so far this community has been exceeding all expectation's. Our loved ones previous community ended up badly. She hasn't gone to many activities as of yet, but has gone to a couple of happy hours. It is in a great location which is very nice, it is close by some stores that the residents can go shop at.

The people at the front desk were very friendly. They were without activities for a while due to the loss of an activity director, however since a new one has been hired it is picking back up but my loved one does not participate in the activities.

I think you have to go at it with a positive attitude, and realize there are other great people you're around and living near. But if you're willing to participate and a be apart of things, you'll love it here. I absolutely love living here. The staff is very helpful. There are lots of activities and things to do. The cost seems reasonable for what you get. It's worth every penny for me. It meets all my needs, and I'm loving it.

The overall value of this community outstanding. I would recommend this community to others based on my experience The community is neat and clean, and the staff is very friendly. My loved ones really likes the food and they have activities but we would like to see more for residents who are visually impaired.

My father lives at the assisted living facility. He has a severe tooth ache and they won't let him go to the dentist.

My father lives in the assisted living facility of Discovery Village at the West End. He has pain in a tooth and they won't let him go to the dentist.

Terrible services - patients are ignored and are over charged for things like bed pads that are never used. Patient therapy was a joke - total joke. A group of patients are taken to a large room (many in wheel chairs) and then someone stands up and does their physical therapy instruction. Can never find a nurse on duty - this happened to our relative and the patient in the other bed. We pulled our loved one from the facility.

My mother is here in residence. I love the facility. It is clean, healthy, and my mother is being well taken care of. I stop by 3 to 4 times a week. It had been an awesome experience.