The Grand at Twin Lakes

For the value it is really good, and I would recommend this community. Everybody I have interacted with, the residents and staff have been very cordial and friendly. I think this is due to the management team. Last year they were taken over by another Executive Director. I believe she has brought very friendly people on to the staff.

Put my mom in a week ago. Feel like the luckiest people on earth. This place is amazing. From the staff in every department to the residents. The food happy hour. Activities. Bright clean. Truly amazing. Anyone in Chicago area should be here.

I loved it. They have a pool, movie theater transportation. They offered two to three meals a day, your choice. They have a happy hour weekly. They have lots of activities, crafts, cards, bingo etc. We loved it but my dad kept forgetting that he could not smoke and kept trying smoke so I had to move him out.

They are experiencing help issues, both in food services and caregivers. Many promises that it will get better but have not seen it.

The Grand is a beautiful facility with a friendly staff and care team if extra assistance is needed. My 91 year old mother is comfortable there, and there is peace of mind that she has her meals and care when required. As we are not on Facebook, we have very little communication regarding events, the menu, or other news, otherwise, we are happy with the Grand so far.

Mom loved the Grand at first, but it has started to go down hill, [Name removed] the administrator is good at giving lip service without results. I have searched to find the parent company so I could reach out to them but I have been unsuccessful. The facilities are very nice but I am afraid the management is incapable. Be careful if you are considering.

I'm beyond happy with the care my Mom receives. Every time I go to visit her, I'm greeted warmly at the front desk and I always feel so welcome. My Mom really needed to be somewhere that had a lot of programs to keep her busy and happy. She was so lonely at home and now I know she is enjoying life again. She especially loves participating in water aerobics. I was extremely impressed when I found out the Executive Director, [name removed], leads the class. I find that extremely impressive that she takes time to out of her day to engage with the residents living there. You can tell she truly cares about her job and those she is caring for. I really couldn't be happier with our choice. A huge thanks to the staff for everything you do!

I am more than happy with my life at the grand. Especially with the wonderful caregivers led by [Name removed] who is very kind and considerate and also smart! I want to especially mention [Name removed] executive director, who is always there for me. Also the caregivers are considerate and kind and always go the extra mile. I am so happy with Chef [Name removed], his meals are fantastic. And [Name removed] wears many hats and excels at them all .. I only have wonderful things to say about all of the staff, [Name removed]too does a great job at the front desk. It’s a wonderful atmosphere with beautiful surroundings and friendly residents.

My mother [Name removed] Has been living at the Grand for 10 months. All her needs are taken care of by a wonderful caregiving staff led by [Name removed]. [Name removed]is kind, understanding and always ready to help. [Name removed] is always there when my mother needs her also. All of the staff go above and beyond in helping my mother and she loves them! My mother also enjoys the beautiful and calm surroundings, the wonderful dining room, the amazing chef and has met many good friends. She has been very happy here!

Toured many facilities in the area and was pleasantly surprised with the Grand Twin Lakes. Spacious rooms, cleanliness was exceptional. After asking many questions not only of the staff but also residents, I feel this will be a special place for my mom. This will be a new community of friends which will also become her family. C.H.

Beautiful and clean. [Name removed] couldn’t have been nicer. Rooms are very nice, lots of extras in this community.

We live in Palatine so The Grand would be a good fit for us. We were pleasantly surprised by the light and airy decor and the overall cleanliness. [name removed] made us feel very comfortable with the entire operation. We would probably be ready to move in if it were not for the size of the units. They are not adequate for our needs.

You walk through the door and you think you are at a resort. Beautiful rooms and amenities. Retirement living at its best.

The decor was bright, open and cheery. I didn't see a lot of residents out and about. They had a nice park area adjacent to the facility. It was a nice, clean community but just not a fit for my aunt.

My 92 yr old mother moved into The Grand Twin Lakes about 3 weeks ago. The experience for all of us has been very positive. Mom can't say enough about how wonderful the food is and how kind the staff has all been to her. The facilty provides the safety & security we were looking for and is kept very clean. As a family member living out of state, it is so calming to hear the staff speak about my Mother as if she was part of their family. At 92, Moms needs are increasing & changing frequently. I very much appreciate knowing that they are on top of it, and working hard to identify how they can help. I would strongly recommend The Grand to any family looking for a safe place for Mom or Dad. My sister & I have already thought about how nice it would be for us to live there someday.

I couldn't be more happy with the choice my Mom made. I had my reservations at first but I think most daughters do when they entrust people other than family to keep an eye on a loved one. Since I don't live near my Mom, it was extremely important that she was somewhere safe. I recently came to visit and I was I was extremely impressed! The staff are so friendly and the facility is clean. My Mom has made so many friends. She calls me almost every night after supper to tell me about her day. She raves about the food, tells me funny stories about her new friends, and the latest and greatest happenings. I want to send a sincere thank you to the Executive Director [Removed] and her staff. [Removed] has built such a caring team and you can feel it as soon as you walk into the building. Thank you so much for all that you do for my Mom. I know she is happy, safe, and healthy. So thank you from the bottom of my heart! I now sleep soundly and without worry as I know you are all caring for her.

My mother and another woman were the first two occupants of The Grand, that was back on June [Removed]. Both my mother and my siblings have been very happy with not only the facility but all of the staff that go along with it. They are all extremely friendly and helpful with my mother who is 87 years old and the memory is not all there. They look after her and keep me updated all the time. [Removed], who we cannot say enough about is warm, thoughtful, caring, and loving with not only my mom but with all the tenants and their families. When I am ready to live in a retirement home it will definitely be at the Grand at Twin Lakes, Palatine, IL. I highly recommend this facility for all seniors looking for a beautiful, clean and friendly environment to live in.

The staff at this community have been very good. They make dad feel comfortable and they are seeing to his needs. They are accommodating and we have good communication. He likes the food. The residents are friendly and dad has made friends. He has participated in an exercise class and has enjoyed the pool. The community is very clean and the rooms are nice. I would highly recommend this community.

My mom is settling nicely at The Grand at Twin Lakes. The community is fairly new and it is beautiful and clean. My mom is enjoying her apartment. The staff is friendly and so far everything is well-maintained. I have dined here with my mom and the food is very good, they offer a wide variety of healthy choices, the meals are well balanced. They definitely need to incorporate more activities for the residents other than Bingo once a month. But there is an exercise room and a swimming pool available for the residents. I would recommend this community to others.

I spoke to this community numerous times over the phone. They seemed very welcoming and knowledgable. I would have looked at this community, however we did find a community closer that works well for my loved one.