The Grand at Twin Lakes

It needs to improve before I would recommend it. If the food were better, and it was better staffed, it would be a better value. But the wait time for meals and the low quality has caused my loved ones to eat out/cook a lot more than expected.

Overall, The Grand at Twin Lakes is a nice place. Apartment sizes and amenities offered are good. I would recommend it to others looking for independent living. I would tell others that many times, menu choices change at the last minute.

What our family likes the most about the Grand at Twin Lakes community is just how clean it is as well as all the different activities they have going on for the residents to participate in. However, the meals that are prepared and the staffing could use improvements.

They have transformed into a vibrant place that empower residents to live their best lives. The amenities are clean, delicious food, and wellness resources as well as the ability to build plenty of new social connections. outdoor space is also nice,

My mother just moved in and is loving living at The Grand! Her apartment is beautiful and clean and she loves the food! They have lots of activities going on and the staff is so friendly. We made the best decision for us and you won't be disappointed. Lots of good things here!

This facility is very nice. It's an open concept floorplan and very wheelchair friendly/accessible. The place is always spotless and the staff is very nice. They take the time to get to know the residents and family members, they know everyone by name. They offer a wide variety of activities and always have something going on. The staff tries to keep everyone engaged. Housekeeping is once a week and my loved one's place is always clean. My only concern is the Executive Director whom doesn't seem to be very forthcoming with things that are going on. We've noticed a change in Meals/Dining recently (mainly no meal choices). I emailed the Executive Director about it and was assured that everything was fine. I then found out from another staff member that the entire Meals/Dining staff quit. Other than the Executive Director, all of the other staff has been great. I would recommend this facility to family and friends.

The location of The Grand at Twin Lakes was huge a factor in my choice. The place is very clean - just some old gripers that can be hard to live with. There are some food problems and low staff situations, but that is not the managements fault. The staff are very friendly.

I Considered this a quality facility when I moved in, now years later it has lost its “Grandness”. Yes covid did not help, but cleanliness of the building, has suffered, the landscaping was considered enviable but the courtyard is in need of major help. What was initially fine dining is now basic diner type food, nothing special. And they cannot keep a chef. Overall decor could use a facelift, after 4+ years it’s needs an update. You might ask why am I still here? The residents have become friends. And the economy as it is now keeps me from moving now.

The Grand at Twin Lakes has been my home for three years. Entering the lobby for the first time, I knew I was home. Everything was so clean, the library an unexpected delight. We felt very safe here during the COIVD virus and we followed all the necessary precautions. My focus today is on the activities and its chairman Vicky, she works tirelessly keeping us active with games, hobbies, and making new friends. What a delight she is!!! making The Grand a happy home.

The Grand is a lovely place - and plenty to do. Staff is really nice and very helpful. The cost is very affordable

The residents are very nice. But the staff are a bunch of liars. They promise you the moon to get you to move in, but as soon as you move in, everything is taken away. The Activities Director quit months ago, and activities have gone downhill to the point that there aren't any at all. My apartment is a dump. I'm very disappointed. I would suggest finding a different community.

We chose The Grand at Twin Lakes because of the convenient location and the facility itself. The apartment sizes here are very good. My friend enjoys the food. I would recommend to others who are looking.

I liked this senior care living a lot, close to my daughter, wonder caring people, my chose when I am ready to move.

Every time we call our loved one she is constantly talking about how much she enjoys the meals and dining service there, everything really has been amazing. She is absolutely happy at The Grand community.

The Grand is a great independent living community with many amenities. The apartments are beautiful and spacious. Three meals a day are included in rent, and each day there are various activities and events to choose from. The community includes an indoor pool, movie theater, pool table/game room, and full service bar to name a few of the amenities. The proximity to Twin Lakes in Palatine makes for lovely walks just outside the back door, or you can stick around in the courtyard with beautiful gardens and seating areas. I would highly recommend looking at The Grand if you're considering downsizing or looking for a close knit community. The staff go out of their way each and every day to ensure residents are safe and happy, which is especially appreciated during the COVID-19 pandemic.

My grandmother moved in recently and she loves it! She is so happy with her beautiful apartment and she loves the staff! She loves the food and atmosphere. Best decision we made choosing this wonderful community!

We chose this facility because I was moving my mom from out of state and aesthetics were important to her, this was a brand new facility. They also had a ton of activities to offer for the residents. The rooms sizes here are very good. It is nice because they have 2 different dining rooms, it is restaurant style so they have a menu o choose from for each meal. The care was provided bu a different company while we were here a year ago, and that is where we had an issue. I think it would be better if they offered their own caregivers. I would recommend.