The Forum at Knightsbridge

The Activities Coordinator (now director of memory care) during my father’s stay was outstanding! [name removed] truly cares about the residents and consistently goes the extra mile to ensure residents’ needs are met. I noticed there were significant delays in filling critical vacant positions due to corporate involvement. This put significant strain on staff and affected resident care.

It’s sad to see the parent who loved you, inspired you, and took care of you need care that you cannot provide. This brilliant man’s memory is wearing away and he’s now down to his core - a loving, nice man. All of this is heartbreaking, but it really helps that he’s at The Forum at Knightsbridge. I can’t say enough about the caring staff. They show a love for Dad that is as genuine as it was unexpected. The programs aim to keep as much of Dad as possible for as long as possible. The respect shown the residents is moving. They know him, keep his children informed, and engage with him. The facility is spotless, the food good, and is homey too. We all wish this wasn’t necessary but we all also feel lucky to have found the Forum at Knightsbridge.

Our family could not be happier with the care my father has received. Your facilities are very clean and your staff is professional, competent and caring. [name removed] treats my father as if he were her own father. She always goes the extra mile and he feels loved. [name removed] is one of a kind and we are incredibly grateful for her.

For the most part I am pleased with the caring staff, social atmosphere, safe environment and level of care. Sometimes housekeeping has not been the best but is definitely improving. The staff goes out of their way to make sure mom's needs are met both emotionally and physically. In short, I would highly recommend to a friend.

The only problem we have had is , when we looked at this unit in independent living it came with a medical alert pendant. That was wonderful but because he is in independent it is not always a top priority to answer. That is not what they lead us to believe. They have been for the most part good.

The Forum at Knightsbridge is just an overall great community and based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.

My sister is doing as well as expected there, and we are grateful. Yes, I would recommend this community to others, but there are so many personal variables, some may do better than others. We have found the Forum to be responsible and as attentive as possible to our sister and all her idiosyncrasies. I would recommend the Forum.

Most liked the friendliness. We liked the proximity to family. My father was familiar with it from friends having stayed there and they had good experiences. Lastly, he needed assisted-living and we liked what they offered for that.

The housekeeping seems very good. Communication with the family is very little, unless you go in person and ask, then it is great face to face. I would highly recommend the facility to others.

The staff is outstanding - Very friendly, caring and willing to help. Re: cleanliness, there were ants in her apartment for several weeks but the staff has done their best to eliminate them. Mom eats in her room some and always drops food on the floor so that doesn't help. She also has a cat. Mom doesn't love the food, but they do offer several choices and it seems to be healthy. I would definitely recommend the Forum to a friend.

The independent living portion is nice and care is good. Stay away from the assisted living portion! Completely understaffed! Takes over 2 hours to get a response to a pushed medical alert from resident. This could be life or death if a situation isn’t responded to in a timely manner.

Our entire experience with The Forum at Knightsbridge has been exceptional! What we like the most about the community is the ease of information, the staff experiences, and the resident interaction

It’s not easy to rate by number…I haven’t been there in person, although I’m very involved from afar and talk to my sister often. I’ve also had a few phone exchanges with a couple of helpful staff members. My other sister also feels encouraged, and traveled there to spend some time in person. This emotional situation is very new for us and there will be a long learning curve. Nothing is perfect, so I won’t say “5” yet, but a solid 4 or maybe even 4+ so far!

My mother lived almost 5 years at The Forum. She was first in Independent and later Ambassador. The staff consists of the most caring, qualified professionals. Especially during this time of Covid they went above and beyond to keep her safe and happy. I am so grateful for her excellent.

My mother-in-law was there after a trip to the hospital for rehabilitation. Never have I nor my family been treated with more disrespect in our lives. My family member received a phone call one morning that the nurse found her on the floor when she checked on her. How does this happen when her bed had side rails I will never understand.We were told that she was refusing PT and not participating. They then kept pushing us to get her out of there since they could no longer get any money from Medicare. [Name removed] the social worker and [name removed] the nurse manager actually yelled at us over the phone and would not even allow us to finish a sentence. [Name removed] actually lied about a conversation she had with my family member previously. Then [name removed] told us if we did not have arrangements made by the time they were discharging her that we would have to pay a full month's rent to keep her there even if we were only going to keep her there a few extra days. They would reimburse us at some point for the money not used. We do not have that kind of money to have them hold it until they could pay us back.They told the home health nurse that she was a two person lift and incontinent. When she returned home she got up and walked with help to the bathroom. She have never once been incontinent since she returned home. We feel like they never even attempted any kind of treatment and they were just collecting a payment from Medicare. I would never recommend this facility for anyone.

My relative lives at the Forum in assisted living. The Forum is not a clean facility and I do not feel that the care is adequate. The apartment unit always smells badly. We try to maintain cleanliness in the apartment and we ask the staff to assist as well but they do not. The unit continues to be dirty and smelly. The staff launders clothes that often we never get back. Instead of actually cleaning the bathroom, they will wipe here and there with a clorox wipe for one minute and leave the room. I do not recommend this facility for your family member if he or she requires a lot of help. We are investigating other living arrangements. The independent living area is probably fine as a resident can do more for themselves and are more aware. As a positive, I do think that the activities presented to residents are fun and engaging. As a whole, from what I see, the staff the friendly.

Activity Directors very rude and unprofessional.

My in-laws have been living at the Forum for about a month now. They are comfortable in their independent living apartment (good space & windows for natural light!). They are starting to get to know others - a very friendly community. They are also starting to participate in some of the many outings and activities offered at the Forum. They also appreciate being in a community with a continuum of care.