Westerville Senior Living

I would NOT recommend this facility. Dining is a disorganized mess. There is no clear process to order and be served. The food takes too long to receive. It's served cold. The facility assesses the residents based on the level of care the facility can provide with their staff shortages, not based on the level of care of the resident needs. The housekeeping is nonexistent and we were told we would need to hire someone to clean. Communication - it's hard to keep track of who does what with so much turnover. The facility is not ADA compliant. The rooms have very slippery floors. The doors are too heavy to open by anyone who has strength issues. The window blinds are too heavy to use - the windows are difficult to open. The temperature controls can't be seen by persons with sight issues. The staff refuses to assist with these things.

The food and food service has been below average. They run out of an item but do not relay this information and sometimes they will substitute while other times do not substitute. They have staffing issues. We have complained, so management is aware of problems. For the activities, slots fill up fast so you may not get the opportunity to join. As for the value for cost, it is a lot of money for residents but staff that provide services are probably not compensated to provide good service. Additionally, billing issues have not been resolved for over a month. You must pay attention to what you are being billed. The amount to be refunded keeps increasing each month.

I would tell a friend, it is a great place with great staff. We picked this community because of the location, appearance and friendliness.

Even though unfortunately our stay at Westerville Senior Living was very short lived, the staff here did take very good care of my dad.

Dad and stepmom transitioned from Independent Living at WSL to Assisted Living at WSL. Only my stepmom needs the assisted living. They require assessments to determine level of care. My stepmom is in a wheelchair and needs help to use the restroom. They haven’t even been able adequately assist for simple toileting. Since day one. They told my dad and her that they are sorry but are short staffed. They have 2 aids for the week and one in the weekend. Also Spectrum turned off the internet for everyone on the floor and not sure if it’s the whole building. Now my siblings are looking at other assisted living facilities because the care is so poor.

Thank you for the wonderful help from all of your staff. The lady that we worked with was absolutely wonderful and extremely helpful! Based on the experience we have had with Westerville Senior Living we would absolutely recommend this community to other families.

Management turn over is a big problem at Westerville Senior Living. The dining hall has no set process to serve and the food takes long to be served and it's usually cold. There is very little help with getting residents from wheel chairs to dining chairs. The facility is lacking in ADA features - the doors are too heavy, the floors are slick, the elevators close too quickly. Communication between staff and family is lacking. The Nurse Practitioner offers very little. The medications are distributed at odd hours. No, I would not recommend this facility to others.

Westerville Senior Living is an amazing place, she is SO happy here. There are always residents out and about socializing and it feels more lively. The atmosphere s very bright, cheery and welcoming. They have tons of activities going on all the time so residents stay busy. they do offer independent living, assisted living and memory care. It has only been open about 3 years so it is very new and spacious. She is very well taken care of. I would highly recommend Westerville Senior Living.

Based on my first impression of Westerville Senior Living is that I thought it was beautiful, I really like the design of the interior as well as the layout and I really like that it is not over the top. The staff members here are very friendly. I have not done many of the activities but from what I have done I really do enjoy them. So far the meals are not the best.

The facility is beautiful. We have had a few issues, with getting my love done one, housekeeping services on schedule and they haven't always done the most thorough job cleaning. Also, the meal times offered are limited- I wish they would extend lunch and dinner even just a half hour later. We picked this community, because It's closest to my home, and overall we liked the facility more than the others we saw.

This has been a very positive experience. The staff and administration have been responsive to any questions or concerns the family has had about our loved one. Overall I think they are doing a good job. Some of the activities available include game nights, current events, live music, parties, field trips, and more for the residents to participate in. There are three meals provided, and there is a menu for the resident to order from.

Our mother really loves the Westerville community center that is just down the road from the community and all of the staff members have been super nice and friendly. We did have one issue that occurred over the weekend where our loved one reached out to maintenance for assistance but nobody responded to that until the beginning of the week - that has been the only complaint we have had. Based on our overall experience so far we would absolutely recommend this community to other families.

The staff are very friendly and good with responding to our questions/concerns. My loved ones got Covid the second they got there, and Westerville was very good with their Covid procedures. My loved ones tell me the food is not the best though.

We have been very impressed with the cleanliness of the community, there is always someone there cleaning and picking things up. Even though our loved one does not participate in all the activities we do like everything that have to offer. There is balloon volleyball and social hours Friday afternoons where they bring in live entertainment which is so nice. The staff have just been so so friendly, they are always saying hi to the residents, greeting them by their first name and greeting all the visitors. Our biggest complaint right now would just be with the meals and dining service. Our loved one is not a picky eater but sometimes they complain about the quality and length of time it takes for the food to be delivered.