The Ashford of Grove City

We learned that in memory care units, the residents will take things from each other. They had warned us about this and not to bring anything of value. It happens more than we expected. We have had to regularly replace items like clothing, slippers, glasses & pictures. I am guessing this is normal. It would be good to set expectations for any family about that is about to go through this.

It was nice to know while in assisted living there was an opportunity for a Medicaid waiver. They did provide many opportunities for my Aunt to experience events outside of the facility and activities with in. The common areas of the facility were bright and clean, and the staff appeared friendly. As with any facility, the staff turnover is tremendous and you find one or two gems that are great with your loved ones. My main concern both in memory care and assisted living was the cleaning of the rooms and timeliness of the clean ups or assistance with daily activities. I'm sure it's related to minimal staffing, however something for consumers to be aware of and the need to put a little elbow grease in on your own to maintain the room. All in all it was what my Aunt needed and in the end, she started talking advantage of the services provided.

I liked the look, smell and feel of it. We had a very good experience with Ashford. Except for one very bad experience. I would use them again.

I would say to definitely visit a handful of locations before making a decision. It will help you what to expect with memory care. We felt Ashford had the best physical layout with the outdoor courtyard being surrounded by the building. We liked the loop where the residents can get to common areas or their room regardless of which way they go. The staff has been good and has given us reasonable expectations. My mother-in-law has gained weight which is a good thing.

First off they mislead you with the all-inclusive price. They expect you to buy a lot of stuff one would think is included like toilet paper. They have no social worker and the business manager who kind of implieso they do the social worker job before you sign, is horribly rude and does nothing.Everyone there passes the buck blaming it on others and no one stays up to correct anything.

DO NOT take anything of value to the facility. They said they would take care of my mom's hearing aids, put them in on the morning, take them out in the evening and lock them up overnight. They took them, but it was hit or miss about them putting them in and after mom passed I went to get them and they had lost them. So now we're out thousand of dollars for them. It was very frustrating. It is very hard to get a hold of someone in the evenings, so don't try to call after 6, it's pointless. The staff changes constantly, where I think with memory care it should be consistent. I had to tell the one nurse to call hospice at the end and she said oh, You think we should? Well yes, my mom died that night so thank God I stayed on her to call. It was just very disappointing... constant change in management, listening to the employees [word removed] about the place was extremely unprofessional.

I would say they are very good and caring and have a lot to offer. The rooms and facilities are very nice and clean. That being said, they are short staffed like most places and things didn't always go as planned. Most staff are very caring, but there was a nurse or two that occasionally was grumpy. Occasionally she didn't get her shower, when scheduled, or her laundry done or trash emptied. One night they forgot to put her in bed and she sat in her chair all night and no one noticed. The staff was properly appalled and apologetic. The staff was very concerned and reactive when we had a concern. My loved one would complain that they took too long '30 minutes' to answer her call light. We were there every day and we would time them. When they came, my loved one would say "see! It was 30 minutes!". We would correct her and tell her that we had timed them and it was only 7 minutes. I don't think she believed us, but it was true. She liked the nurses aides, for the most part, and definitely had favorites that she looked forward to seeing.

My loved one is still settling in and there were some glitches in communication and with staffing levels but they are improving. A major move is never easy and takes time to adjust to. But it is worth the effort.

Seems to be a good place for someone who is actually willing to use all of the services. The rooms are big from what we've seen and over all, a decent experience. As I would assume with most, once you get done fighting to get services set up (Dr., Psych and PT) everything seems to run well. I think a lot of it has to do with the family member-resident's attitude and verifying reality from perception. Also, as with medical care or any other services for senior dependents, families have to be advocates for their relatives. Also a reminder to be advocates with understanding and determination. Meaning, while the costs appear to be of that level, these facilities are not resorts and things change. Keeping that perspective helps one advocate and stay in front of your family member.

They are all friendly. My loved one did not complain about the food, and it seems pretty good. They were very engaging with the activies. I am pretty pleased overall. They do their job.

We chose The Ashford of Grove City because the location was by the house he had so he was very familiar with that area and also the presentation of the facility was very appealing. The rooms are very spacious and inviting, they have plenty of activities offered for residents and the staff are great. I would absolutely recommend The Ashford to others looking.

I would recommend you consider the community for your loved ones as it is a good place. I feel comfortable knowing my loved one is being taken care of here. The nurses and staff are amazing. I know it is a safe place for my loved as well. The communication with the staff is really good if the family has questions or concerns about our loved one. Most of the food looks appealing for the residents and three meals are served by the community. The community will have meals delivered to the residents or have the residents eat in the dining room as well.

Some improvements The Ashford could work on is getting a more solid staff team in the kitchen - it seems like at times they are really scrambling to keep people in there and sometimes they have to serve the residents in their rooms with pre-packaged meals specifically on the weekends. Their physical therapist is absolutely fantastic and does a terrific exercise classes once a week which is great but we do wish it was more then once a week,

It was the nicest that I viewed and also the cheapest. It has worked out good. My only issue is when I first signed my loved one up, he signed him up for a haircut monthly and he has yet to get one and its been 2 months. I had to take him to get his haircut outside the facility due to this.

This is a friendly affordable place with caring staff. They have group discussions, games, trips, and more as some of the activities offered for the residents to choose from. They have group activities and my loved one looks forward to socializing with other residents. They do provide some care services. Anytime there is an issue with my loved one that arises they contact the family.

This is a new community and it is very good for your loved one. Since they are brand new they are getting the activities set up and they are working hard to improve. But they really care about the patients and family.