Terra Vista of Oakbrook Terrace

Great communication. They staff encourages the residents to get involved I wish the rooms were slightly larger. Not a huge deal. We can go to the common areas when we visit The staff knows the residents by name and encourages participation in all of the activities. They seem to really enjoy their jobs.

The staff at Terra Vista of Oakbrook Terrace are really wonderful. They are really caring. No matter how tough the circumstance, they go out of their way to help your loved one adjust. They are all really well trained in Memory Care. They do really well at redirecting your loved one if they are tense, anxious, or confused. We had my father at another facility and he was not getting the care that he needed. Due to this, he started self isolating. He would never participate in activities, nor would he eat in the dining room with the other residents. Since moving my father to Terra Vista, he has really adjusted well. Now, he is doing all activities, as well as eating in the dining room. My father has never liked people getting in his personal space. It was a challenge for the staff to help him with toileting and showering. However, they tried many different techniques to get him to come around and now things are going a lot more smoothly. It is a blessing that we brought him to Terra Vista, based on the amazing care that he receives. We would highly recommend Terra Vista of Oakbrook Terrace to others. It is worth it, for sure!

I'm proud to Call Terra Vista my second home for the last 7 years. I'm always happy to hear families rave about our cleanliness and beautiful community. I am also happy to hear how pleased families are with our staff and programs, often getting a "thanks for doing a great job taking care of My family member".

We selected Terra Vista because they are one of the few places that specializes in Assisted Living with Memory Care for all residents. Everything from the building layout to the experience of the staff supports this type of care. The courtyard is beautiful and provides residents and families with a wonderful setting to visit. The staff is very interactive and friendly with the residents and visitors.

For anyone having a loved one in long term memory care, it is an anxious time. For my family, that anxiety has been taken away by Terra Vista and their team. Not only am I relieved that my mother is so well taken care of and loved, I am also so happy she and others social needs are addressed. Terra vista has daily activities for residents that I believe go above and beyond. Bingo, art activities, outside entertainment, movie nights, and outside groups like [name removed] notebart wildlife.

I feel so comfortable with my family staying here. The staff is so nurturing and I feel like my family is very safe in this facility. It is very clean and kept well, and the staff is so kind!! Not to mention, I hear the meals are very good. Very pleased with this facility, especially for the cost.

Terra Vista is an Awesome place and Care facility. Staff is attentive to the needs of residence. The facility is always Neat and Clean and never smells of bad orders. My wife has been a resident for about 3 years. In that time I have never had a complaint of her care. Terra Vista always keeps an open line of communication with the family. The lady who oversees Activities is Awesome !!! She is also the Life Enhancement Director. Any concerns I have I contact her and she immediately address's those concerns. I spent 32 years on the Fire Department. During that time I responded to many care facilities for a number of reasons; Fires, Ambulance calls, Fire Prevention Inspections ect.. I have seen very Good and very Bad run facilities which includes Good and Bad resident care.. I rate Terra Vista as an Excellent Care Facility..

I love getting regular videos and pictures from the various activities my mom does. Providing this service is above and beyond. I love to see her smile and be engaged whether it is exercising, being enriched with art activities, or using the beautiful courtyard garden area which is brimming with flowers and wildlife. Outdoor activities in this "innerwalk" include gardening, picnics, exercise sessions, cookouts, and even music performances! There are field trips such as to Lilacia Park or the petting zoo and special meaningful events for each holiday. When the weather doesn't cooperate there is plenty of fun inside too with exercise sessions, nature museum visits, quilting, and performances to name a few. I loved the performer singing "Papa Loves Mambo". It was so fun to watch with the residents singing & tapping along. I'm grateful that my mom gets to participate in these enriching activities! I can tell a lot of love and effort goes into the planning. Keep up the good work!

[name removed] deserves to be recognized because she does a wonderful job of updating my husband’s participation of all the activities provided by Terra Vista with many photographs and videos. My comments are recognized immediately both day and night. This is especially appreciated at times I am not able to visit my husband when I am vacationing. I have requested that my husband be included in activities such as bingo painting etc even though he is not able to participate. He especially enjoys the various singers particularly when they are outdoors weather permitting Tuesday’s High Tea offers scrumptious desserts fruits roll ups and beverages suited for everyone’s dietary needs. Day trips are also planned. She makes the special occasions of residents really special by recognizing them. She does a wonderful job of updating our Caremerge app to inform families of residents of their hourly and daily activities. All holidays are recognized with decorations— especially At Christmas.

I’m a Retired R.N. and I Volunteer on Tuesdays and Wednesdays. I see the interaction with Staff and Residents during Activities and Meal Times & I Love the Compassion, Care and Respect that’s given. Staff calls Residents by their names, give encouragement and Smiles. During meal time, Residents wear Bibs and use cloth napkins. Very Nice. I LOVE Volunteering at Terra Vista.

Terra Vista is the 3rd facility I have placed my husband in and it is by far the best. The overall cleanliness is fantastic, rooms, hallways, dining rooms are always clean and fresh. The caregivers are just that “caregivers” always showing compassion to the residents, treating them with respect and dignity. Activities are hard since there are different levels of dementia with the residents. But that being said overall activities are geared towards “everyone” to get involved whether it is arts and crafts, exercise or games all are included. Music is brought in on a regular basis which all residents enjoy and are usually included whether singing or playing instruments. Not an easy task to get everyone involved . Last but not least the food is very good always hot and well prepared. The overall price is high and hard to manage but I want him to have good care and that’s what he is getting.

My mom was living in her condo for 50 years and was socially isolated. Since coming to Terra Vista, she has become physically stronger and has made numerous friends. She loves to participate in activities and field trips. Terra Vista has allowed my mom to return to being a happy and active person again.

Over the last 6 months the quality of food served has declined due to budget cuts and because occupany rate of residents has declined, as double digit rate increase was implemented. Meals used to be cooked at the location but now are brought from a food vendor and either warmed in the oven or in warm water if in pouches. Very limited activities, when compared to other memory cares units. Staff is good, but senior management is lackluster.

The care and the staff are great! It is a beautiful community.

I toured Terra Vista twice to look for a place for my grandmother as she grows older and I was only met with smiling faces, people who understood my concerns, and staff who was eager to meet my grandma and explore her needs. There are so many activities including bird watching and arts which I know she enjoys and I’m excited she’ll continue to be stimulated and comfortable in her living space.

This is a really great place. The staff are friendly and caring. They are engaging the residents in the different activities offered at the community. My loved one is receiving assistance with dressing, hygiene, and toileting. The staff are responsive to questions or concerns the family has. There is one caregiver per eight resident, and if your loved one's caregiver isn't available, another caregiver will assist you. If my loved one doesn't like what is being served, there is an alternate meal available. Some of the activities available include tea parties, arts and crafts, music, outside entertainment and organizations, and more for the residents to choose from. They have a resident meeting (similar to a town hall), the community is willing to accept new ideas for activities as well from the residents.

My loved one seems to be doing well. She's gaining weight, which is something that we wanted for her. She's more engaged in activities than she was at home. Most of the staff are really good. All the caregivers are really nice to her and greet her by name. Like everywhere else, they've been a little understaffed due to Covid. I would love to see more communication from them so I could know more what's going on with her day-to-day. There doesn't seem to be a way to do that aside from calling them. It would be nice to be able to see it on an app or something.