Lombard Place Assisted Living and Memory Care

We moved my mother-in-law into Lombard Place and already, we know this was the best decision. I couldn't ask for a prettier, brighter and loving place for her to call home. The entire care team is amazingly attentive to all of her care needs and truly want her to be happy and comfortable. She is also a very picky eater but is not missing a meal! She told us that the food is excellent! I would highly recommend Lombard Place to anyone looking for the next best thing to staying in your own home!

My mom and I are extremely satisfied and relieved that we made the decision to move her into Lombard Place. The staff is on top of her care. The facility is accommodating and the food is very good. The sales director made the process very easy and the transition was smooth.

The staff is very friendly. The facility is always very clean and pleasant. Lots of activities. Good food and we would recommend this community to other families based on the experience we have had so far.

From beginning to end the 9 months spent in this facility were all good. The meds were correctly administered, the nurses on duty were always available to answer questions or handle concerns. The aides were invariably patient and kind. The decor of the facility is light filled and attractive. Not the usual dark, old people looking place.

The care and service did not live up to the sales pitch. We were told that memory care was their speciality and that their staff was highly trained to care for dementia residents. They requested a review from us a week into our mothers’s stay which after the first week was very good. We left a glowing review. However, after about a month, everything went severly downhill. Care declined and neglect ensued. Complaints were ignored. Within, a few short months they allowed our mother to become so severly impacted in her bowels that she became septic and required a hospitalization. This also led to the placement of a foley catheter to which they upcharged an additional $[removed]/mo for increased care (a jump of 4 levels of care). Then, within days notified us that she was no longer suitable as a resident in their memory care facility and gave us 14 days to remove her belongings and relocate her. Despicable! I would not recommend this facility to my worst enemies.

My situation was extremely fluid and dynamic to the point of having to be signed, sealed, delivered within 48 hours. She was fantastic in making sure we had everything filled out correctly, and that the process was smooth. I would tell a friend to check it out because it was best that I found, great rooms, good staff. I would also tell them that [name removed) was amazing to work with.

The meals are good. The facility is clean. I'm still waiting on a call back from the DON regarding missing medication for my mom. The staff are wonderful for the most part, but problem resolution is hit or miss.

My sister is adjusting a bit better, but she's still requesting better attention to her needs, especially since she's at the top level of care and paying more for each level. Lombard Place has not so far lived up to it's selling pitch, especially for her dialysis needs.

We are so happy with our experience at Lombard Place! The staff is amazing and caring. The facility is beautiful and very well maintained. We are so grateful that mom has a wonderful place to live! Highly recommend!

Our over all experience was very homey. Lombard Place is bright and clean. The people are very nice and upbeat. Everyone is there to help. My dad loves it here! It makes the transition of bringing him to a senior community much easier when he is being cared for so well.

Lombard place is a special place, from being greeted with a smiling face at the front desk to the attentive caregivers. My father has been a resident at LP for a year, currently on the memory care floor. He says, “If you are bored here, it is your own fault. After breakfast, his day starts with a morning work out then followed by games or art projects. There are frequent guests and entertainment brought in for the residents to enjoy. Different religious services and prayer opportunities are available. He especially enjoys going on trips on the “Act your age, However you want bus”. I am grateful that he is busy, safe and well cared for.

A great place to live with help Everyone is very helpful and concerned about us We could never do this without their care So glad we are her Staff is nice st all times Good place to check out Nice music and exercise sitting class

The staff and caregivers are very responsive to my mom's needs. My sister's and I appreciate the attention and help that is given. I would prefer to pay online and do not understand why the organization requires my information and refuses to give me the routing number and account number for direct deposit. Also a 100 Page Plus contract is a little ridiculous.

Lombard Place provides an environment that is like home for its residents and staff members that treat your loved ones like family. My mother has dementia and was beginning to wander and fall. Living alone was scary for her and concerning for us. It became imperative to find a facility for her that is extremely safe. We toured and compared the facilities of eight different companies and agreed that Lombard Place was the best choice for mom. The skilled staff members are friendly, professional, and very caring. The individual apartments and shared common areas are stylishly beautiful and clean. Safety measures, healthy delicious meals, respectful treatment, and a variety of interesting activities all support our mothers physical, mental and emotional needs.

Found and toured Lombard Place after looking at several facilities prior. After touring the facility with [name removed] I knew in my mind it was the right place. Brought my mom back for a tour and she fell in love with Lombard Place immediately and the rest is history. Beautiful facility, updated, apartment options are great, close walking path, plenty of amenities. The staff is very friendly and caring. I have full trust that my mom is being cared for as expected. Would highly recommend.

Nice bright hallways with seating in hallway to rest if needed. Family event every month. Clean facility. Currently working with facility to meet level of care charged for this was lacking the past 2 months my dad was there. My dad is getting bored with their meals. Also the portion is small even when asked for a full portion of fish, given a small tender sized portion.

Follow up to make sure that things are true! For example, I was told a facility bus takes the residents to and from doctors appointments and that is not true. I was also told that a resident could enter at a skill level of 0, which is also untrue. The food is not appealing and the food groups are not always there, i.e. vegetables. There doesn't appear to be a set day for housekeeping and showering, it is just "whenever" the staff has time. Additionally, there is a fee both for carry out and delivery of meals. The delivery fee is double the cost of the carry out fee.

My loved one is currently a resident at Lombard Place Assisted Living and Memory Care and his experience at this facility has been very good so far. He is in the Memory Care unit. I looked at several other facilities, but I chose this one due to the location and the overall nice appearance of the facility and the nice people. I visit my loved one daily and I am impressed with how kind and caring the staff is. The food, however, could be better. The bacon is served semi-cooked and in general the food is not attractive or hot. Maybe that expectation is unrealistic of me since the food is mass cooked on another floor. Overall, I do recommend Lombard Place Assisted Living and Memory Care to others!