Sunrise of North Hills

Friendly. I liked the place and felt comfortable...a place where I could see mom

My father in law chose this facility because it was close to his home and he was still able to drive, he wanted to stay in that same area. The room sizes here are on the smaller side compared to some of the others that we looked into. Based on what they have said they love all of the people and the food is great, but they do have a high turnover rate. They have a residents dog who walks around the facility and greets people who come in, she is like their mascot. Overall, I would recommend them to others.

We have not been able to visit for awhile now due to the covid restrictions, but from our understanding they seem to be doing a good job keeping the residents active and engaged.

Please, Please DO NOT move your loved one to this facility. There are many other places in the Raleigh area that are far superior. The lack of communication, lack of care (both hands on and general mentality of those who work there), the awful meals that do not meet the residents dietary needs, and general apathy of this facilities management is nothing short of pitiful. Please, Look elsewhere... the contrast is stark. The sales pitch does not match the product. They had an awful COVID outbreak that somehow never got reported on the state wide metrics.

We chose Sunrise at North Hills because of the location. My father said to me not to go with my most expensive and to go somewhere in the middle so that also weighed into my mind, I wanted the best I could get for my money. I saw quite a few others in Raleigh and I liked this facility the best. The room sizes here are adequate, they have options on room sizes as well. Overall, I would recommend to others looking.

I would tell them to not send their loved one there. Overall communication between the caregivers, nursing staff, and in house doctors isn't there. They never informed us of a weight change of almost 40 pounds, and we weren't told until beginning of July. The home health took over the bandages of a wound area. The caregiver of the community didn't tell the nurses or doctors about this weeping wounds. I ended up having to call the doctor when I noticed this. The caregivers and nurses didn't report it to the doctors. I was told by OT that my loved one couldn't lay flat due to her having a breathing problem. My loved one was able to sleep in the common area until they had to go to the hospital. I also had to asked for a sign to be placed above my loved one's bed to not place them on their back. Due to my loved one not eating or drinking and I had to bring in shakes to my loved one. I am not sure why I had to speak to the nurses instead of the caregivers in getting my loved one these shakes.

I would say it is a terrific place and I would recommend it. The exec director is a fabulous person. The receptionist is so nice and warm, and it is a welcoming environment. There is a dog when you walked in named, [name removed]. [name removed] belongs to a resident in the community and [name removed] has become the unofficial mascot of the community. My loved one has a two bedroom apartment. They have a fridge, microwave. The community cleans the room for our loved one.

They did not do anything that we asked them to do, our experience here was terrible. We would ask them to shower my dad at 3 and that was never done. We also wanted them to name themselves when they entered the room since my dad was blind and they would never do so. They had a lot turnover at this facility as well with directors, staff members, etc. so there was no consistency. I also saw a lot of inappropriateness of the staff. The food here was like dog food, it was terrible and had no flavor. I would never recommend this facility.

We chose this community because we already had experience with the sunrise brand assisted living in a different state. We are comfortable with the way they run communities. The food is very good, they have a lot of variety and they cater to different dietary needs. The room sizes are nice. Our favorite part about the community is the size, it is just the right size for people to know each other well and not feel lost.

Friendly, caring staff and adminstration. The other residents are friendly. The room sizes has plenty of room. I would recommend for any of my friends parents, or anyone because of their age. I would consider this community for myself, when I get to that point.

They do a really good job with staying on schedule with cleaning the community so it is consistently clean. The staff is usually friendly and the care is good. They do offer activities for the residents to participate in. The care is pretty costly. They have handled the Covid-19 pandemic very well and have communicated with us consistently about what they are doing to protect the residents.

The staff at Sunrise were great. They were always there to help me and answer my questions regarding my dad's care plan. He really liked the food and he said it was good. The price was a little high for the experience he was getting there. We had some billing issues but they did get resolved. We chose Sunrise because is was the first community we visited, the location was close to our family, the facility was nice, and they have availability.

Nice place with good services and community feel. Residents looked happy and healthy. Very pet friendly, have a community dog. But, their pricing for the same services and similar rooms are different per community.

My father was treated horribly here. He was being charged for care he wasn’t receiving. He was paying for assistance in showering and dressing and yet i was the one who had to take care of those things. After a fall, he had to spend a month in a rehabilitation unit. Pia and J’mi, who are in charge of the wellness office, told me to continue paying his rent while he was away, which we did. The day before he was to be sent home from the rehab, [name removed], who never went out to access my father as is protocol, and never returned the calls from the rehab to discuss his recovery, called to tell me he would not be allowed back at sunrise. No real reason given. They stated they spoke that morning and thought he was no longer a good fit for their community. After thousands of dollars, which they did not completely refund, he had nowhere to go. All of his belongings and furniture where in an apartment he could no longer go to. They were rude, uncaring, and offered no options or support. They were cold and unsympathetic to the fact that they were kicking an elderly man out of his home with no notice at all, with no valid reason. I’ve never known someone in healthcare who was less concerned with the wellbeing of their patients and their families . The executive director, [name removed], who in the few months my dad lived there, we never actually met, informed me we would receive a refund. However the refund was over $1500 short and he never returned my calls or emails to discuss when we would receive the rest of his money. I have never written a review good or bad for anything, but felt we should share our story. If your loved one is independent, maybe this will work for you. If you need care, as assisted living should offer, I would start looking for more caring, skilled people. Sunrise is only interested in making money.

Very nice place.Felt very comfortable there. [Name removed] was excellent. As with all these places money will be a challenge. We could probably handle one of us there but not 2. [Name removed] made suggested that we should go as long as we could where we are noe before moving. Still want to look around though

It was a nice place but way too big for mom. It had 3 floors and she would likely feel lost.

We got my Aunt moved in to Sunrise st NorthHills with a minimum of fuss. Her care was great until the end. Good facility, good staff, good front office people. I’m glad she was there so I know she was comfortable and cared for right to the end.

Excellent staff and a very friendly community with a lot of activities. After my mom settled in, she has really enjoyed her stay.

[name removed] was friendly and knowledgeable. The setup is like a hotel and gives residents options and keeps dignity. Also like the pod alerts are worn by the residents. Pricing too high.

Good Morning [Removed], My husband and I had a very nice visit to Sunrise @ North Hills. It is in a good location for us and would work nicely. The Staff was very friendly, receptionist, activity director and chef. [Removed] was informative and gave us a good tour. The apartment we were shown looked very nice. We took measurements. Unfortunately, most of the residents were leaving for an outing so we did not get to meet them. We will have to take my Dad for a visit and get his feedback also. I realize they have an available apartment now, but we are not ready to move quite that fast. Thank you for your help and we will keep you informed as to our decision. [Removed]