Sunrise of North Hills

[names removed] were very helpful...the wellness center and billing department not so much. It is a very nice place. My father said that he was well taken care of. Dad was a picky eater but he liked the food. The initial Wellness Center intake person appeared knowledgeable and accommodating however the Wellness Center never reached out to me regarding my father even though there was an issue with medication being ordered through the wrong company and unnecessarily, but Heidi took care of that for me.

All categories are a 5. We were very very pleased with the care he received. The nurses aides were so gentle with [name removed] dad and very friendly helpful to us as the family.

I would recommend Sunrise of North Hills. Though my loved one does complain often about the quality of the food. The biggest problem that I have had is getting the Sunrise doctor to call me back and communicate after she sees my loved one. There is a nice girl in the Wellness Center though, that calls me each month to tell me that my loved one is doing well independently.

We like the location of the Sunrise of North Hills community along with their staff team. The staff is very friendly to our family.

The people at Sunrise at North Hill in Raleigh were wonderful to work with. [name removed], was the primary person we worked with and he went above and beyond to help us with this process. Dad’s room is spacious and pleasant. He’s tells us the food is good and he’s met some other gentlemen he likes to sit with. Overall, he’s settling in well!

So, my father was only there for about a month. During that time the staff didn't recognize that my father had gotten a UTI. About a month after he moved in he had contracted sepsis from said UTI and was hospitalized. I then took him out of Sunrise. While the facility was nice, the medical team was terrible. He had complained about the symptoms of a UTI but and even had the medical staff take a urine sample only to lose the sample and never bothered to treat his condition that lead to the sepsis. All while we paid around 20K for one month. I would not recommend that place to anyone. They called to tell me that he still owed 3K, get this, for the medical attention he received while there. In my opinion, I should be suing them right now.

I would definitely recommend this facility. The staff are excellent! From what I've been told, the food is not always great. They have tons of activities for the residents to o participate in.

I got to tour Sunrise North Hills and was impressed with the cleanliness of the community and the large outdoor space provided. The staff was friendly and welcoming, and it seemed like a great place for someone to live!

I toured Sunrise at North Hills and it is a great community, they have lots of common areas and activity space, lots of food choices, all common areas looked clean and all residents seemed very happy during our visit.

Some of the staff are very friendly and some of the staff act like they hate working there. They seem to be short staffed and it reflects on their ability to give quality care. For example, when my brother pushes his call button for help it takes someone up to an hour to come to his apartment. Legacy, the physical and occupation therapy staff and care he would rate a 5. He has had excellent care and has made significant progress with the Legacy staff. Based on the answers above and the fact they charge a high amount and additionally for rides anywhere and other additional costs (not much included in base price), over $[removed] per month to pass out meds, and the quality in care is lacking.

We took a tour the other week and it was fantastic. Everyone took the time to answer every question we had and really eased some of our concerns. We are really looking forward to possibly working more with the sales team in the future.

We have been visiting a family friend who lives at this community for about 2 years now and every time we come it is always so nice. The staff are so friendly and helpful, the activities are always so engaging and the food always looks delicious. We always look forward to our visits.

What our family likes the most about the Sunrise of North Hills is the location of the community, the staff members who work there and the facilities, they are great! Base don the experience we have had so far, we would recommend this community to other families

I was impressed from the initial visit and tour of Sunrise of North Hills. The staff throughout were responsive to our questions and provided insight as to what we could expect. The bar was set high and to date the accomplishments exceeded the bar's placement. Visiting the facility and my father on a frequent basis, it's obvious to the members of my family that cleanliness is consistently up to high standards. Friendliness- go to any part of the facility, observe and engage with staff at all levels and one walks away with a sense of friendliness, but more importantly--family. The care service provided to my father during our visits, the quality of care he receives and the follow up discussions that take place on a routinely scheduled basis--keep us "up to speed " and engaged in his well being. As for the staff, in places we visited, prior to Sunrise, we sensed it was "okay", yet something was missing until we arrived at Sunrise. Since that day and including our visit today the staff throughout accomplish their tasks not as a "job", rather as a "calling". Food- this item is one of those areas in which you can't please everyone. And residents tend to discount efforts made. It is overall satisfactory. The activities are well rounded, well balanced and, in response well attended. Variety of opportunities that most, if not all, could find acceptable for groups and wellbeing. Value for the money, for all that is provided and the balance of cost as compared to value, is well worth the investment for a loved one at this stage of their life.

Overall, the staff is wonderful at Sunrise of North Hills! The facility is super clean. [Name removed], at the front desk, is awesome! The sales person is very helpful. They were helpful with the move-in process and very accommodating. The cleanliness and friendliness are great. The meals are a big problem. I think that they have quality, as well as staffing, issues related to the meals and dining. I have eaten lunches there and it took an hour and a half to get a hot dog. Overall, I would recommend Sunrise of North Hills to others.

We picked sunrise because out of all we toured, it was the most cheery and had a good feeling in the building.Sunrise helped us out when we needed them most! In fact, a friend did ask and moved their parents into the Memory Care facility!From our experience, it's been good for our family and we would recommend

My father is very happy at sunrise of North Hills. The staff members there are very loving and that gives me so much peace knowing he is well-taken care of. Based on the experience we have had so far, we would absolutely recommend this community to other families.

We have had a couple of incidents with not getting medications or responding to call alert on several occasions. Several occasions, whereas the laundry wasn't done on a weekly basis. Overall, my Mother-in-law is getting accustomed to living in an assisted living environment. I am pretty sure that no place is perfect. They are making positive changes in rectifying some of the concerning areas.

The staff that we work with are awesome. Like every other Assisted Living facility, they are short staffed and it takes a while to get assistance. According to my loved one, the food is terrible. But based on her care, the setup of the building, and the friendliness and knowledge of the staff, I would definitely recommend this facility to friends and family.

Based primarily on my mother in law's experience there I would say the things that need most improvement are the Meals/food, friendliness of staff, and quality of care. When it comes to the meals, some meals my mother-in-law says are good and some she says are not good. of course that could just be what a person likes or not. But there have been a lot of changes from what I've heard, the chef leaving and then the rest of the staff leaving and then the staff coming back. I'm not sure of the details but it sounds like there was a lot of upheavals.