Solstice Senior Living at Plano

At Cottonwood Estates some of the nurses aren't aware of my father-in-laws medical needs, that is concerning. The facility is nice. They have a nice open atria. The staff is friendly. The facility is very clean. Some very minor things like the exterior needing some TLC could be improved. Other than that things are going well here.

Went by on Sunday. Too old and too far away.

The staff was friendly. Liked the idea of resident ambassadors. Price is still an issue at this point. Looking for a 1 bedroom around $1800. Most of these were $2200 or better. It was good for our first visit.

The staff has been really good. They are quick to fix any issues. My mother's air conditioner went out and they fixed it within an hour. The staff has been on top of everything. My mother is happy and I'm happy. Everything has been going really good. The Cottonwood Estates has been a very good experience. The staff is very accommodating. I would recommend this facility to anyone looking for a nice place.

One day a week you have an aid that comes in and vacuums, dusts, takes out the trash, etc. This has been very helpful for me. I shopped around a lot looking at different places and found Cottonwood Estates to be the best. They have a few activities, but can improve a little in that area. They do not presently have an activities director, but they are interviewing and looking for one. One of the reasons I chose this place is because if you go in not needing care but then your status changes and you need hospice, you can stay in the same room and don't have to move. The food is very good also, and with a variety of options to accommodate different diets and requests. I have just been here a short time and am still learning and meeting people, but so far everything has been great.

It was great. We really liked it. The food is not so good. They serve really small portions. There's a lot of turn over's. People are being transferred all the time. The management is not very consistent. Other than that, It has been great. We really like the Cottonwood Estates. It's a really nice community. The facility is always very clean and everyone is very nice. The staff is nice and friendly as well.

So far it's okay. The only thing is that the food isn't good. The first chef was great. There is a new chef but the food isn't as good. It has been a pretty good experience at the Cottonwood Estates.

I love being here although I was SURE I was going to hate it. The management on site & staff have become the family I don't have. I may have to move as my financial situation is a problem, but that does not detract from the home atmosphere. Small glitches are few and fixed fast as well as happily. The food issue is mostly personal taste and upset over "normal portions" of a balanced diet not being the personal taste of the residents or relatives who have cooked for themselves for decades. The loving seniors who live in the past & the physically needy , many of whom are morbidly obese, make up the vast majority of complainants. Differences of opinion ( white or wheat bread, cheddar or Parmesan cheese, attentive service or too slow) are the major complaints heard in the common areas & addressed at the monthly managers/residence meeting. The primary complainants often do not attend the meeting or unfortunately do not sit up front where they can HEAR the meeting. Complaints are often muttered to those seated nearby instead of addressed to the managers who could form a correct answer. I choose to enjoy my life at Holiday's Cottonwood. I have made friends & enjoy the activities. Always plenty to choose from to suit a variety of tastes. O quiet corners for some small groupings or deep thought, as needed. The rooms can be somewhere to sleep or your sanctuary as needed by different personalities. The safety features are impressive. The management AND residents are all caring, concerned & friendly. If I have been "ignored", it's usually that I didn't hear them or vice versa. We all laugh about any silly thing we did. There's a lot of laughing & loving to do, come join us at Cottonwood Estates.

Cottonwood was chosen by my parents as the best community for them. Their only major complaint is the menu and the inadequate amount of food. U have talked to many of the other residence and they all agree the food could be better.....especially supper. Ex: the egg salad sandwich had no condiments on it and LESS than 1 tablespoon of egg salad. Everyone does understand this is a Holiday directive as to how the meals are made and served. This has nothing to do with the fabulous mgrs. holiday might consider a one on one meeting with just residents. Residents are afraid if they complain it will either be taken out on them or on the managers. No complaints except 85% of the food. Breakfast: very seldom any meat. Why?? Please feel to contact me through this email. Please know....the managers are NOT part if this problem. The managers are fantastic!! The hospital food which is prepared for 1000s is actually better than what Cottonwood is serving at this moment.

I have actually been very impressed with Cottonwood Estates. They are very good to the people who live there. They are very laid back, and always there to help in any way they can. My mother is very comfortable and secure at Cottonwood Estates.

The other residents here are to get to know, but once you've been here a while, they let down the wall. It's my home and I treat as such and the managers are wonderful. If you find it's time to leave your home and move to a retirement home, I highly recommend Cottonwood Estates.

My father was only in Cottonwood Estates for 5 days before he fell and hit his head. While he was there, they were good to him. From there he had to seek further medical assistance. $2,300 was required up front, and no type of refund has been issued to us. They require a 30 day move out notice, but in this circumstance, there was no way for that to be done. I've called two dozen times to inquire about this, and each time they tell me that they're waiting on Corporate to respond. I called Corporate and never revive an answer. I leave voicemails, but have yet to receive a returned call. I don't expect a full refund because my father was there 5 days, but a call back concerning the situation shouldn't be too much to ask for.

My experience with Cottonwood Estates has been good. My father was welcomed in, and is happy there. The staff are caring and very friendly. They make it a point to check on him and make sure he's comfortable. Overall we're satisfied with the services.

Things have gone very well with Cottonwood Estates so far, I'd give them top marks across the board. They have a lot of activities to keep the residents entertained, the staff are very friendly, and the facility is clean and nice looking. I've also heard from my loved one that they do a good job with the food.

Toured and liked. Closest to my house but high for all the services we'd need. Not sure she could manage on her own.

We did not have a great experience with this community. I don't feel like they checked in on my loved one nearly often enough. They let her lay in her bed without checking in on her for nearly a day before they realized there was a problem. It was only after she didn't show up for a 4th straight meal that they investigated.

I really, really like Cottonwood, but I am not leaning towards Cottonwood. It's friendly and well-run, but I think I want access to more services.

Did not particularly care for dining room right in front. Brother was not impressed with management or facility. We will not be considering his location.

Sales rep. borderline comatose when talking to us. Community too much like 'nursing home' Smelled funny.

Not what we are looking for.