The Waterford at Plano

[name removed] was helpful and informative. The apartment is spacious and inviting. The food is good and promptly served. We like the 24/7 front desk availability, daily checkin button and the help buttons. Also that we can add services if needed while still in independent living.

My loved one was previously a resident at The Waterford at Plano and the overall experience was okay. However, we had some concerns and ultimately ended up moving my loved one to a different facility.

The nursing staff is very concientious and kind but are diligent with safety, and following rules. The head nurse really puts residents first, and spends extra time visiting and getting to know new residents better. The facility is clean and maintained well. The social director is interactive with residents and keeps a full calendar of activities should residents choose to participate. We have chosen to use the Baylor House Calls program which provides a Nurse Practitioner and assistant to visit the facility every week to do sick calls or well checks. They can even perform X-rays, blood draws and physicals in the residents’ room! That works so well!!

She is currently in Adult living. We were able to get a discount price due to a promotion which helped in our decision making. The dining hall servers are great. They are very friendly and personable. My mom truly enjoys the dining staff and the conversations they share. Staff is very welcoming and willing to help.

My Mom is very happy at the Waterford. The quality of the food is just okay and frequently what is served varies from the printed menu, according to my Mom.[Name removed] offered many helpful suggestions about managing the move-in, and we were very appreciative of her help. I definitely would recommend the facility to someone that is looking for a senior living option.

The other residents and staff are not as social as we had hope. They also need to offer more options for the meals as well as the activities provided to the residents. I would recommend this facility.

The Waterford @ Plano has a great atmosphere and very friendly staff. I recently moved my father there and I believe he will have great opportunities to meet new people, get help as needed and go on a variety of outings.

I was looking for a facility to take my father to and a friend of mine recommended I check out the Waterford in Plano. I called for a tour and the director of sales was very accomadating from the moment we stepped foot in the building. After touring the facility I felt such piece of mind knowing that my father was going to be in a clean and welcoming environment. If you have a loved one who needs care then look no further than the Waterford in Plano, you won't regret it!

It takes care of all my needs and I'm very pleased.It's a great place.

We moved in about six weeks ago, love the Waterford of Plano, and feel at home. We sought far and near; this place is right under our noses. The staff are caring, especially the cafeteria staff. My partner eats slowly, and the team packs his food for him. Many times, they let him take his plate with him. The residents look out for one another. We know everyone now. If I get too busy at work and don't stop by, the residents ask my partner where I was. I sometimes come in late in the evening, they don't see me, they ask too. When my partner needs assisted living, we don't have to move far because they offer assisted living as well. Another great thing about the Waterford of Plano is its affordability.

I am thrilled to have found the Waterford at Plano for my brother. The staff has been incredibly pleasant to work with and extremely communicative with us throughout the entire process. We are always greeted with the warmest smiles when we visit. The residents also go out of their way to help my brother acclimate to his new environment. Two thumbs up!

Moved my Mom because of recommendation of personal friends - exceptional service and caring attentive staff. Admissions process was carefully handled. Facilities are updated and very clean. Fully recommended for assisted living.

We had a great meeting with the Director of Sales. She was very informative, listened and helped my family decide to have a respite visit for our mom to see if a move out of her home makes sense. Later, the Executive Director met with me and addressed my concerns and put my mind at ease.

I have a friend who lives here and now I have moved my loved one in. The tour was great. I have met several new residents who are very happy. It is a lovely place and extremely clean with very nice staff. The staff are very kind and patient with my mother.

I toured The Waterford at Plano earlier this year and decided to move in right away. I've made many new friends and we have become like family. The location is convenient to a variety of stores & restaurants. We have a lot if activities as well.

I toured the Waterford at plank with my friend who was looking for a place for his mom. I noticed that the staff was very friendly and the community was clean and I would recommend this to anyone looking.

A great friendly environment! The fount desk always greats so nicely the management is so caring. Such fun activities constantly going on its a lovely place to work at! Live music at least once every 2 weeks. The residents love to dance! Its a joy to watch.

I recently moved my mom in Assisted Living. Such a great , kind and caring staff. She’s been at Waterford for 2 months. It’s been a great experience from the initial contact , moving in and living here. I appreciate all of them.

My mom is currently a resident at The Waterford at Plano and everything has been great for her at this facility. From my experience visiting, the staff is always friendly and welcoming. I have witnessed several of the activities and they are great. My mom is enjoying the place and meeting new people. I would recommend this facility to family and friends.

So far I really like the Waterford. From what mom says, the food has been a bit up and down as they have been finding a new chef, but that's the only complaint. I have seen the activities offered increase since she moved in so that's good. The staff has all been very nice to us both. It sounds like they have a bit of a COVID outbreak right now and mom says they've been bringing food to the residents and shutting things down a bit while trying to control it, which is good.