Hidden Springs of McKinney

There is no place like Hidden Springs of McKinney! It is nothing like a nursing home. Very active seniors.

We really like the facility and they take good care of her. I would recommend it. It is a good facility, great staff, and great food.

I would say the food was VERY good at [community name removed]- but everything else wasn't good. At Hidden Springs everything is great and the food CAN be good but it's not consistent. (My brother eats with dad on weekends)

In general, I think the staff is fine. I had some issues with the GM in addressing some issues for my mother. He was outright rude with me. The kitchen staff changes frequently and has had ongoing issues with food service quality as a result.

We picked this community because it was newer, the staff was great and attentive, and I had a nice positive feel/vibe while being on property. Good food. You should definitely give Hidden Springs some consideration. I would recommend to other families.

Sometimes my mother in law has to wait a little longer than she wants but is always happy with the quality of the food. Also I am impressed with the quality of the food I have had when we visit. I would rate the food a 10 if I could. There are so many amenities that are not found at any of the other communities we visited and at a price point even with or below the other ones. Indoor pool with a lift, on site Physical Therapy office, access to the independent side for socialization, and concierge services for each section of the facility. Although this facility is much farther away than where she had been, which means that we can not visit as much as we would like, I am certain that she is in good hands.

We chose Hidden Springs because my wife and I were both able to come here but for different levels of care. I rated it a 3.5 because things are taking longer than anticipated. The food is fantastic. Overall I would still recommend the community to others.

Would give maintenance 3.5 out of 5. The primary reason we selected Hidden Springs was that we could easily migrate her from Independent living to Assisted living when needed.

When we first walked into the community is was extremely clean, but we have noticed lately in the dining room it is not as tidy as it used to be. There are crumbs on the tables, crumbs on the chairs and occasionally dirty plates stacked up. The common areas are lacking slightly with stains developing in a few spots on the carpet. However, our loved ones apartment gets cleaned once a week and they love it. Everybody is super friendly and we do understand the struggle with staffing. The meals are good, we have not had a bad meal yet. Sometimes when we eat in the dining hall the kitchen staff seems flustered and running all over the place. Our loved one is enjoying the activities - they are well attended. We do think the value for the money is good, and so far no real complaints about the place.

The staff has been very friendly and welcoming. The facility and apartments are very nice, and the food is delicious. My one complaint is that once my parents moved in, the response time for repair and maintenance is fairly slow.

The population of the community is kept separate from independent living and assisted living and memory care. The food is fresh and not processed. The staff are great and I'm comfortable with my loved one being here. The activities are being rolled back a bit due to the pandemic. There wasn't a membership fee to enter the community. The monthly fee was just right for us and where I expected it to be.