I would say I don't recommend them right now. Having huge issues with staffing. Just raised my mom's rent [amount removed] a month and cut menu items.... Read more
Welcome to Ariel Pointe Senior Living. Surrounded by open fields and quiet neighborhoods, Ariel Pointe residents enjoy a peaceful lifestyle in Sachse, Texas: a small eastern suburb of Dallas. Known for their accommodating staff, exciting activities, and spectacular food, this beautiful senior living community provides independent living, assisted living, and memory care services in a modern setting. Embrace easy living and Texan hospitality in style at Ariel Pointe.
Between an exciting events calendar and the extraordinary care services, Ariel Pointe residents can focus on the things that bring them joy and let go of the stresses that often come with maintaining a home. Housekeeping, laundry, and linen services are provided, and the culinary team prepares menus filled with flavorful items that meet a variety of dietary concerns. Three homestyle meals are served each day with snacks available between meal times. Guests are always welcome and private dining options are available upon request.
Residents are encouraged to lead an active lifestyle as much as possible, and all activities are planned with their unique interests and wellness in mind. From dominos and cards to morning yoga and gardening with the Green Thumb Club, residents will find there are plenty of ways...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.7
Review Score
Review Score
43 reviews8.7
Out of 10
5 star
45%
4 star
28%
3 star
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2 star
7%
1 star
12%
A Place for Mom has scored Ariel Pointe of Sachse Senior Living with 8.7 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, Ariel Pointe of Sachse Senior Living has 43 reviews with an average "overall experience" of 3.8 out of 5.
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A lot of repeated unkept promises. ED says they're rutting out bad employees, but not getting reinforcements very quickly; thusly, services plummeting. In my estimation, to few Caregivers for the number of residents needing assistance!!!!! Several of us are wheelchair bound. Mgmt expects residents to accept status quo. We're not getting the level of care that we're paying for now, much less now being issued an increase in our fee for care plan & for 2nd person in apt!!!!Menu's & cooking recipes from corporate not designed for an aged population.
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The grands are beautiful and during the tour the staff was more than wonderful and all answers to my many questions were at tip away. Could not for a better experience.
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Response from Ariel Pointe of Sachse Senior Living
November 7, 2024Thank you for your kind review of our community and team at Ariel Pointe of Sachse!
I would say I don't recommend them right now. Having huge issues with staffing. Just raised my mom's rent [amount removed] a month and cut menu items.
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Response from Ariel Pointe of Sachse Senior Living
September 3, 2024Linda, thank you for your feedback. We would love to learn more about your experience and seek a resolution together. Please email your full name and contact information to wecare@csrliving.com. We look forward to hearing from you soon.
Ariel Pointe of Sachse Senior Living is a nice comfortable place. It is a quiet atmosphere. I would definitely recommend this facility to others.
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Response from Ariel Pointe of Sachse Senior Living
August 29, 2024Thank you for your positive review! We’re glad to hear that Ariel Pointe of Sachse offers a comfortable and quiet environment. Your recommendation is greatly appreciated!
The residents. Everyone is so friendly and we get together for activities and games. Someone is sick or hurt we all pitch in. Food. The cooks don't read the menu or the food orders so we don't get what is on the menu or what we ordered.
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Response from Ariel Pointe of Sachse Senior Living
June 22, 2024Hello, James — thank you for your compliments and feedback about Ariel Pointe of Sachse Senior Living. The details you've described about our community's dining are concerning to us; to share more information and start a conversation with the team, please email wecare@csrliving.com with your full name and contact information. We appreciate your time.
Its my in-laws that are there and I think its a great place. I would recommend it- only concern is when they lost power a couple of weeks ago , there was not a backup generator to provide power and they were without power for 2 1/2 days .
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Response from Ariel Pointe of Sachse Senior Living
July 23, 2024Thank you for recommending Ariel Pointe of Sachse, and we're delighted to hear that we are a great place for your in-laws! We regret hearing about the inconvenience caused by the power outage, although our dedicated teams worked to ensure our residents' well-being quickly and we were running on generator power until the power was restored. Your family's satisfaction and well-being are our top priorities, and we appreciate your understanding and continued support. If you have any further questions or concerns, please don't hesitate to reach out to us.
It would have been helpful to have a written list of the employee titles/shifts and a description of their duties. There were three shifts per day. Certain shifts handled different aspects of the laundry. It was confusing sometimes to know what to expect from the caregivers versus other staff.
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Response from Ariel Pointe of Sachse Senior Living
April 11, 2024Sharon - Thank you for sharing your feedback with us. We appreciate your suggestion regarding the need for a written list of employee titles, shifts, and duties to provide clarity for residents and their families. Ensuring transparency and understanding of roles within our community is important to us, and we'll take your comments into consideration as we strive to improve communication and organization. If you have any further suggestions or concerns, please feel free to reach out.
Chose the facility because the staff was diverse. Found out the ydo everything to avoid work, like putting family in bed from after lunch until dinner.The caregivers are lazy. They complain about the work but do nothing . The management is absent on the weekends and don't respond to calls during the week.
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Response from Ariel Pointe of Sachse Senior Living
April 11, 2024Wynthia, thank you for leaving us a review regarding your experience. Anything below five stars does not meet our standard of excellence and we would appreciate the opportunity to discuss how we can improve your experience with us. Please message us at wecare@csrliving.com and provide us with your contact information. A member of our executive team will contact you as soon as possible to discuss your concerns in further detail. Thank you.
This placement was for my independent 90 year old sister. She is happy with the activities, food and responsiveness of personnel to help her adjust to a new home. I am pleased that she is happy in her new home. I highly recommend Ariel Pointe of Sachse.
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Response from Ariel Pointe of Sachse Senior Living
February 15, 2024Thank you for sharing your positive experience with Ariel Pointe of Sachse! We're delighted to hear that your sister is thriving in our community and enjoying the activities, food, and support from our dedicated staff. Ensuring our residents' happiness and well-being is our top priority, and we're thrilled that your sister has found a new home where she feels comfortable and content. Your recommendation means a great deal to us, and we're committed to continuing to provide excellent care and support for your sister and all our residents. If you ever need anything, please don't hesitate to let us know!
It's a beautiful facility. The staff is caring. They could do better rotating the menu. My Mom gets tired of stuff but other than that I highly recommend it.
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Response from Ariel Pointe of Sachse Senior Living
December 5, 2023Linda: Thank you for sharing your thoughts about Ariel Pointe of Sachse Senior Living! We're thrilled to hear you find our community beautiful and appreciate the caring staff. Your feedback regarding the menu rotation is valuable, and we'll certainly take this into consideration to enhance the dining experience. We're glad your overall experience has been positive, and we thank you for recommending us! Your Mom's comfort and satisfaction are our priorities. If there's anything specific we can do to further improve, please don't hesitate to let us know. We appreciate your support!
Ariel Pointe of Sachse is a good fit for my parents. The building itself is light and airy, my parents like sitting by the pool. They haven't met many of the other residents but that might come with time. Their biggest complains are the food and the cleaning service...
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Response from Ariel Pointe of Sachse Senior Living
October 18, 2023Thank you for taking the time to provide feedback, both the positive and the constructive. We would like the opportunity to speak to you directly. Please email us at wecare@csrliving.com and provide your contact information. A member of our executive team will contact you as soon as possible. We are looking forward to hearing from you soon.
My mother is currently a resident at Ariel Pointe of Sachse. The front desk always has a smile. The management team all seems to be on the same page. The move in was flawless. We have had some repetitive maintenance issues without resolution. The food, for the most part, seems okay. It could be a bit tastier. There have been a few instances where there has not been enough; the kitchen has run out of multiple items. Overall, it's a beautiful facility with very nice people. Remember, nothing is like your home or perfect. This facility is pretty close, though.
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Response from Ariel Pointe of Sachse Senior Living
September 19, 2023DJ, Thank you for sharing your experience with us at Ariel Pointe of Sachse. We're delighted to hear that you've found our front desk team to be welcoming and that your move-in process went smoothly. Your feedback regarding maintenance and the dining experience is duly noted, and we appreciate your input as it helps us improve. If you ever have any further suggestions, please don't hesitate to reach out. We value your perspective and are here to ensure your mother's well-being!
Ariel Pointe of Sachse is a warm community full of loving neighbors who look for each others well-being! It is bright, welcoming and clean, offering many fun and engaging activities on a daily basis!
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Response from Ariel Pointe of Sachse Senior Living
August 28, 2023Thank you for taking the time to leave us a review! We appreciate your kind words about our community.
The community is clean and nicely decorated. Most of the staff is very accommodating, there are a few people that I am communicating very well. There are a few higher level staff that do not communicate very well. Very sales mentality which does not feel like there is true care.
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Response from Ariel Pointe of Sachse Senior Living
August 16, 2023Thank you for taking the time to provide feedback, both the positive and the constructive. We would like the opportunity to speak to you directly. Please email us at wecare@csrliving.com and provide your contact information. A member of our executive team will contact you as soon as possible. We are looking forward to hearing from you soon.
My loved one fell numerous times. One incident they were using foul language when caring for my loved one, the meals were very unorganized. The activity director was outstanding! It was very well appointed but my loved one ended up with a severe fall and ended up in the hospital. When my loved one returned my loved one was worse and then died. It's a very nice facility but I was not impressed with the staff except the activity director. Many times family has to help out with meals. I think my loved one would have been better at [removed]. I think that's the name. We had to have hospice come in. I can't really summarize my experience.
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Response from Ariel Pointe of Sachse Senior Living
June 14, 2023Thank you for your kind words about our community. Our team would like to learn more about your experience after reading the details of your review as it does not reflect our high care standards as a community; please email wecare@csrliving.com at your earliest convenience. We look forward to hearing from you.
Ariel Pointe of Sachse is newer than other places and the residents are nice - it's an easier life for us here. Food menus are reportedly controlled by CIVITAS Corporate offices. We have made suggestions to deaf ears. The kitchen staff has no control. Service staff in dining room is high turnover. Mostly kids from local schools. Training is insufficient in our opinion. Communication is another weak point! They need to do better! Like any aspect of life, it's what you make it.
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Response from Ariel Pointe of Sachse Senior Living
April 14, 2023Thank you for your kind words about our community! We would like to learn more about your experience after reading the details of your review; please email wecare@csrliving.com at your earliest convenience. We look forward to hearing from you.
What stands out to us at this facility is the staff and cleanliness. The staff is great. They offer activities every day. We receive housekeeping is once a week. The facility is very clean with the exception of the dining room, which needs help. I would definitely recommend this facility to friends and family as a place to live in Independent Living.
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Response from Ariel Pointe of Sachse Senior Living
January 23, 2023James, thank you for your kind feedback about our community. We will always strive for passionate cleanliness, passionate care, and passionate service to the residents who call Ariel Pointe of Sachse their home. Please let us know if you have any additional feedback for us in the future!
Ariel Point is a gorgeous community, everything is aesthetically beautiful and our loved ones apartment is so nice and perfect for them. However behind the scenes things are just not getting done. They have changed staff many times since our loved one has moved in. The new director we do believe is doing a good job. We did have issues with the billing but that has now been fixed. The maintenance guys are slow to get things done. When we do have questions and bring it to the staff attention it gets done - but its constant. We think better communication, and organization will really improve things. The meals are such a hit or miss - somedays it is really good and other days its just off the charts not good. They used to have a well trained and very accomplished piano player that would play the grand piano but now they don't - when residents ask why they blame it on cooperate. When residents ask other questions they staff say its because of cooperate - so we wish they would just be more straight forward and not have excuses.
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Response from Ariel Pointe of Sachse Senior Living
December 2, 2022We take all of our reviews seriously and would like to reach out to you for more clarity about your loved one. Ariel Pointe of Sachse strives to provide caring and attentive service; anything less than meeting our passionate standards is concerning to us. Please email wecare@csrliving.com at your earliest convenience with your name and contact information and a member of our executive team will be in touch. We look forward to speaking with you soon.
My parents are in the independent side. We don't plan on moving them to the memory care side after seeing what it's like inside. The food has gone downhill and is terrible now. They still charge for the food even if you don't want it. The old activities director was wonderful. She would bring supplies for crafts and the residents would make seasonal wreaths to decorate their doors. The new director gives them color sheets and tries to get residents to take over activities and pay for supplies themselves. It's supposed to be 24 concierge service but when my mom called the front desk in the middle of the night for an ambulance, no one answered and she couldn't find anyone to help her. My brother drove my dad to the hospital that time. The care is non-existent now. The food is unhealthy and tastes horrible too. It's really sad because it used to be lovely place. My mom has given feedback and reviews and they don't seem to care. Once they get you in and under contract, you're unimportant.
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Response from Ariel Pointe of Sachse Senior Living
November 18, 2022Hello, thank you for bringing your thoughts to our attention. We take our reviews very seriously and would like to reach out to you for more clarity about your parents. Ariel Pointe of Sachse strives to provide caring and attentive service; anything less than meeting our passionate and high standards is concerning to us. Please email wecare@csrliving.com at your earliest convenience and a member of our executive team will be in touch. We look forward to speaking with you soon.
I rated cleanliness lower because my loved one's apartment was very dirty when she moved in. We like that all bills and meals are included. They offer lots of activities. A house cleaner comes once a week at no extra charge. Like I said, the apartment was not cleaned when she moved in. We would definitely recommend it to others.
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Response from Ariel Pointe of Sachse Senior Living
October 11, 2022Thank you for your feedback! As a community that upholds high standards of passionate cleanliness, we would love to learn more about your experience. Please email wecare@csrliving.com with your name, contact information, and any additional details. Thank you.
See what the neighborhood has to offer and what’s nearby:
Ariel Pointe of Sachse Senior Living offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Ariel Pointe of Sachse Senior Living 8.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (469) 661-0506 to reach a resident at Ariel Pointe of Sachse Senior Living.
To reach a resident at Ariel Pointe of Sachse Senior Living call: (469) 661-0506
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To conduct a complete investigation, seniors and their families should:
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.