Ventana by Buckner

Facility and apartments are great….Residents are phenomenal…..service staff is great and now the Bad…..the 14-16% increase in one year of the monthly fee is catastrophic…. Either there was initial bad planning or inferior executive management….. I suspect the last…..an increase of [amount removed]k per year for many people who are on fixed income is a slap in the face for those any who paid much of their life savings to purchase an apartment…. There are many that are now considering moving to alternative housing.

I would like to say that i have a family member in this facility. I am very pleased with the decision i have made. The staff is WONDERFUL. They have been very accommodating and welcoming.. anything that we have needed and ask for they have done it in a very timely manner. I would definitely recommend Ventana to anyone that made need an established such as this one.

The facility is beautiful! But the care is severely lacking. If your loved one has more than 2-3 meds, hire your own CNA to stay with them. During the 3 1/2 weeks Mom was there, her meds were NEVER given correctly. If your loved one needs help getting to/from the restroom, I hope you followed the advice above. Forget the instructions to call the nurses desk if no one answers a call button within 5 minutes. That phone was NEVER answered. It was DAYS before they offered to assist Mom with a shower. There is ZERO continuity of care. Most of the med techs & CNA’s are “agency” personnel, not employees of Ventana. Many commented that they wouldn’t come back. [name removed], Asst Directors of Nursing, is one of the least caring, least professional people I have ever met. Anytime we asked for help, her attitude was awful! I know the staff of SNF’s are overwhelmed, overworked, & do a job that many would run from. However, facilities must be held accountable & provide an adequate level of care.

A big plus at Ventana for my husband and me are the other residents. We've been here a year and have wonderful new friends, both singles and couples. Another plus is the staff - the positive attitude of management which carries throughout. Meals in the restaurants and room service also earn a thumbs-up. With considerable effort and flexibility they try to accommodate many different culinary preferences. There are countless events appealing to a variety of interests - music, movies, Bible studies, parties, style shows, lectures, book club. The Wellness Center offers a full range of fitness equipment and programs. Or you can create your own regimen by walking in the adjacent residential neighborhood, across the street at North Park, or swimming/exercising in the salt water indoor pool. During the COVID challenge, management has comprehensively addressed safety provisions without smothering our lives. We made a smart choice by moving here.

From the moment we moved in, we felt at home. We are well-taken care of with a wonderful new family that cares about each other. The activities are varied, the entertainment is well- rounded and the food is wonderful. It is also great to have a state of the art gym, a beautiful pool, and a soothing whirlpool.