We picked this community because of the smaller number of patients. They are living in one area, with everything included in this area: dining room, TV, activities, theater etc. I would say Staff and Cleanliness is 4, all the rest is a 5. These 2 things suffer a bit on the weekends when staff can be short.... Read more
Prairie Pointe is a senior living community offering assisted living and memory care accommodations in Sugar Grove, Illinois. Prairie Pointe features personalized assisted living and adult day care, expansive services, and charming environments.
The professional care staff of Prairie Pointe are available around the clock to offer dignified individual care. Residents’ private pet-friendly apartments feature full kitchen/kitchenette options and spacious bathrooms with wheelchair-accessible showers. Residents are offered assistance with activities of daily living, diabetic care, ambulatory support, high acuity care, incontinence care, medication management, and more. The community’s memory care staff are specially trained to assist with the challenges and needs associated with dementia and Alzheimer’s.
Prairie Pointe prides itself on its missions to foster individuality, protect privacy, nurture the spirit, encourage independence, and keep family and friends involved. Residents enjoy amenities for worry-free retirement such as transportation service, laundry and housekeeping, and chef-prepared meals with accommodations for dietary needs. Residents can visit with friends in the cozy fireplace lounge, enjoy an iced tea on the patio, have some quiet reading time in the library, and be pampered in the on-site salon or barbershop. Prairie Pointe features an elegant dining room with ornate floor-to-ceiling windows, a charming bistro, a pub, a fitness...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.6
Review Score
Review Score
47 reviews9.6
Out of 10
5 star
83%
4 star
9%
3 star
3%
2 star
3%
1 star
5%
A Place for Mom has scored Prairie Pointe Assisted Living and Memory Care with 9.6 out of 10 using our proprietary review score based on 30 reviews in the last 2 years. Over all time, Prairie Pointe Assisted Living and Memory Care has 47 reviews with an average "overall experience" of 4.6 out of 5.
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I have been treated very well in anything I have done. Everyone is very nice and helpful. Living areas are very nicely kept.
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My family member lives at Prairie Pointe. In the last couple of months things have really declined. Managment has changed and they are very unexperienced. Staffing is poor and building is poorly run. I am very unhappy with how things have been going. No response to phone calls from management etc.
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Response from Prairie Pointe Assisted Living and Memory Care
December 30, 2023Thank you for your review as we take this matter very seriously. Our management has not changed and we would like the opportunity to resolve any issues your loved one is currently experiencing. Our overall turnaround time for returning phone calls is 24 hour. We are still managed by the same 2 owners since the beginning. We are here to help should you need anything. Please calls us or come on by to our offices, we have an open door policy at anytime. Respectfully, Director of Marketing
This community has friendly regular staffing. Our loved one is thriving the best that she can. We are glad we found Prairie Pointe. Based on the experience we have had so far, we would recommend this community to other families.
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My loved one is currently a resident at Prairie Pointe Assisted Living and Memory Care and her experience at this facility has been great so far! The cleanliness and friendliness are great. The staff, care services, activities and value for cost are all great. We are very happy with Prairie Point Assisted Living and Memory Care and would not hesitate to recommend this facility to others.
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Response from Prairie Pointe Assisted Living and Memory Care
December 30, 2023Thank you for your kind review. The care for our residents is our priority.
We have had a good experience at Prairie Pointe for the most part. My mom has been well cared for and loved. Like with any facility, there is an adjustment phase, but Mom feels comfortable.
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5 for all. My family and I are very pleased . The facility is clean, staff (all staff from nurses to the young ladies that serve the food) is friendly, helpful and treat their residents with respect. The staff is the same with family not just residents. My sister and I appreciate that we can come and go any time to see our mom. Cost was another main factor in choosing Prairie Pointe. I would definitely recommend to others looking!
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We don't interact with them much at all but I would say they are good at calling us when we need to know something or order supplies
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No data collected
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Many caring, empathetic staff at Prairie Pointe. Directors and owners are always receptive and easily reached if necessary. Although no place is perfect, overall very happy with Prairie Pointe.
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No data collected
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We toured Prairie Pointe Assisted Living and our tour was great! The facility was beautiful. Our one-on-one informational meeting with the staff was comprehensive and I did not feel rushed. Although, I did not observe opportunities for socialization. The facility is clean and well maintained.
Mother very impressed with facility cleanliness and location-staff is ready to help and appears to be fully staffed. I do wish bus/transportation was more readily available more than 2 days.
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No data collected
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We picked this community, because of the price, what they offered, the value for the money and my loved walked in and loved the community. My loved one liked the food. It was a transition and she has adjusted and loves the room. I really like the place. They can improve on getting the movie theatre up and running. I would recommend to other families.
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CNA’s do not care about the residents. Management is terrible and lie behind your back. Overall, costs are high and not worth it. Meals are mediocre breakfast and lunch. I would not recommend sending your loved ones here.
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I toured this community. It's a new facility, very nice place and really clean. The staff was friendly. Their memory care unit did seem smaller compared to other facilities that we looked at. But overall, it was a nice place!
Lovely facility. Very reasonable. Extremely nice, and caring staff. Love all that this place offers the residents and his family.
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The entire staff and the facility were wonderful. In my observation of food served - some items were not suited to an elderly population. Challenges of eating and chewing- example: bacon cheese burger. Serving more soups and stews would have helped my dad
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No data collected
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It's a newer facility, and it's beautiful. When we walked in, we felt a vibe that was comfortable, and it felt like home. My loved ones interaction with the staff, and residents was good. The value for the money was worth it. They picked the right people, who were very friendly, and helpful. They have been fantastic, during the time that my loved one has been there.
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Don't get the tv service that is offered for Metro net, it is not good and prices have raised again. The remote has too many buttons and my loved one can never really watch tv.
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Response from Prairie Pointe Assisted Living and Memory Care
November 30, 2022We take your comments seriously and will be looking into the Metronet issues. Please feel free to reach out to me directly and we can further discuss the issue and resolve it quickly.
It is a great place to live
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Response from Prairie Pointe Assisted Living and Memory Care
November 30, 2022Thank you for your kind response. We appreciate and love our residents!
This facility is new and very pleasant. It is clean and has several amenities. Memory care residents are in individual rooms with private showers.
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Response from Prairie Pointe Assisted Living and Memory Care
November 30, 2022Thank you for your kind ratings! We appreciate and love our residents and family members.
We love the staff and environment of Prairie Pointe. It feels like home. Every one is very kind and helpful. The food, activities, and building games are wonderful. I am happy my mom is taken care of.
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Response from Prairie Pointe Assisted Living and Memory Care
November 30, 2022Thank you for your review, we appreciate your review. We love our residents and family members.
See what the neighborhood has to offer and what’s nearby:
Prairie Pointe Assisted Living and Memory Care offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Prairie Pointe Assisted Living and Memory Care 9.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (331) 227-4500 to reach a resident at Prairie Pointe Assisted Living and Memory Care.
To reach a resident at Prairie Pointe Assisted Living and Memory Care call: (331) 227-4500
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.