Paramount Senior Living at Westerville

Very clean,proffesional,caring,helpful and would highly recommend this community for the elderly.

She is making the adjustment, so far so good. In comparison to the other nursing homes that we were investigating I think the value is very good. She has good days and bad days just depending on her personality but they're excellent with adapting to that and accomodating her. She's participating with everything right now and she's finding the activities very interesting. We're fine with her being there. She's been here for about 2 months now and I think that they've done well. For an older but active adult they were a good fit.

CUSTOMER COMPLAINT/EXPERIENCE! My Mother-in-Law has been at the Columbus/Westerville location for a week. And it has been a TOTAL disaster! We TRUSTed the facility with the care of my Mother-in-Law, only to have two MAJOR complaints in 7 days! Atop the AWFUL care (for her) and customer service (for us), when I called today and demanded to speak with someone, I was told "the Director can't be interrupted". Is that the manner-in-which you treat NEW and PAYING customers?! Emeritus was charged with the care of my Mother-in-Law and have been HORRIBLE already. From feces on her floor (that were not hers) to an unreported fall, Emeritus Columbus/Westerville is definitely among the WORST available options. This review will be posted on Yelp, the Corporate site, A Place for Mom and Angie's List.

Bad, left after 10 minutes, host didn't show up on time, very depressing environment.

2 story facility. Pretty congested at entry with many residents gathered there. Nurse (male) and med tech very professional. Model studio suite type room viewed. Courtney very good with details. Suite $2720 (1BR $3620), level 3 care $1175. Community fee $2750

A little too much confusion. A little too congested. Not sure this is the right place. Staff very friendly and very accommodating.

My mother was in this facility for two years. While things were good for approximately the first six months, they steadily declined from there. Despite repeated discussions with local and district level leadership, it became clear that things were not going to improve, and we moved out. During her time there, Mom eloped twice, both times, thankfully picked up on Cooper Rd by very kind people who handled things so that she was returned safe and sound. One of the incidents took place on a very cold winter night, snow on the ground, and dark outside. The story could have had a disastrous ending. She was wearing a wander guard at the time of both elopements. At that time we left Outlook, my mom's feet were covered with fungus and her nails were so long that I'm not sure how they got shoes on her, let alone how she was able to walk. It took months of treatment to get her feet back to "normal," and of course, I will always have guilt. This was my first experience with elder care of any sort, and I thought that price equated with quality. It was beyond comprehension that such a facility could treat residents so poorly. It was a nightmare. After moving out, I filed a complaint with the Ohio Dept of Health, which resulted in multiple violations, but from what I have heard, not much has changed. I am giving a 1/2 (half) star rating only because I don't want it to appear as though I overlooked rating the facility. Bottom line, having dealt with everyone from local to corporate management, and based on the care my mother and many other residents received at that time, I would never recommend this or any other Emeritus facility. While some of their communities may be well run, the fact was corporate was aware of what was going on at Outlook and allowed it to continue.

Location was attractive and in a nice quiet secluded area, although being close to a busy highway. Carrie was very helpful and willing to answer all questions. The cost was closer to what we expected to pay and competetive with Sterling House. We did note several personal letters of thanks from family members for care provided to the residents. The main lobby seemed to be quite busy although it was mealtime. We felt the larger 2 story facility might be a little intimidating to Mom.

I like Emeritus! Saw it a week or so ago. Liked the Director, who took me around. One of my top picks!

Not impressed.

Saw MODEL rooms. Spacious, clean newer. appeared less busy. nurses station empty. therapy dept , therpit present, but not working with anyone at thr time of the visit.

Met with director- separate area for Memory Care - Very clearn and nice facility - noticied several "refreshment stations available inviting them for Cold fruit sprinkled water and a bowl with fruit and crackers for nourishment. Memory care residents served 6 small plate meals a day - so they are not overwhelmed by large amount so food. Rooms clean and cleaned as needed (once a week at least) Noticed caregivers ehlping residents and completing activities with them Rooms have beds available as well as some dressers and/or nightstands. Showers have seat availalbe if needed. Two levels of care and then rental of the room. Bathing, dressing, desemination of medications included in level of care. All residents brought to dining areas for meals. Four dining areas between the assisted living area and the memory care area. Dr. visits monthly as their resident Neurologist. There are three nurses on during the days (1 Memory Care and 2 Assisted living) and 2 at night (1 memory care). Nice smelling - no adverse odors anywhere. Lovely patio area w/canopy and large table with seats for about 8 residents-some tomoatoe plants and flowers. The handpainted mural in the memory care desk area was quite lovely. The stations for laundfry, tools, baby, typewriter, and dress up area accessible. All staff polite, pleasant. Residents seemed to be happy. They have 4-5 rotating churches having services on Sundays and communion on Mondays.

We will be moving my Mom in the Emeritus this month.