Norterre

It has almost all been a positive experience. The main dining area not always cleanest. There was only 1 challenging aid and they didn't stay long. The care services started a bit slow but when activities director came back from vacation things got better. They didn't always make sure she had food when she didn't get to the main table for a meal. They made a good effort to provide things to involve her. The cost is always an issue but they had a decent balance

My grandma is currently at this facility, she fell the other day and the nurse told her “I don’t want to do paperwork if you fell, because it’s a lot.” As my grandmother is laying on the ground. My grandmother will press the button for the nurse and it usually takes a nurse an hour if one even comes to see if she needs help. This facility needs a better director of nursing, the staff needs better training and to be kinder to their patients and the families coming in.

Pleasantly surprised by the at home atmosphere. Each floor is considered a "household". Residents on each floor have a kitchen, meals are taken with residents in the "household", small groups. Daily activities and therapies according to the level of care required. Mom is happy to be able to socialize.

My loved one was previously a resident at Norterre and her overall experience at this facility was okay. Though some of the staff had no understanding of dementia and they offered very few activities.

My loved one is currently a resident at Norterre and everything has been great for her at this facility except for maybe the food. However, I do know that they are working on improving that area. This facility does an excellent job of communicating with me regarding all aspects of my loved one's care. I would definitely recommend the facility to others. The staff have been very helpful and communicative regarding the status of my loved one. This is the only facility I saw that has a small kitchenette in each room. It allows us to keep snacks, beverages and treats for my loved one in her room. Also, the feel of the room is more of a home rather than just a room because of the small kitchen area. The move in process was fine, except we attempted it during the dinner hour. Because she is in Memory Care, the area is secured so we often had to wait for staff to let us in and out , while they were busy with assisting residents with their dinner. The facility is clean and more importantly my loved one is always clean and her hair is clean. I think the staff are good people trying to help take care of their residents.

We have been very happy with this community, the willingness and awareness of the staff to go that extra mile is amazing and is to be commended. We love the activities director, she is absolutely the best. She is very good at what she does and is very patient. Our loved one never painted and now she loves to paint. They do not have gourmet cooks, but the cooks they have are very good. They are very responsive to dietary restrictions and needs. It looks like a home kitchen with a professional back end. The staff has been very good teaching the chefs about different ethnic foods to make which is awesome.

The nurses are great and keep the family well informed. If something different happens with my loved one, they make a call to me. I have no complaints about the community. My loved one is enjoying all the activities and the staff keep them busy. My loved one seems to be very happy here, and has made friends.

The personal attention towards the care they were going to provide to our loved one really stood out to us