The Wellington Senior Living

The facilities are visually attractive and clean.

If you are scrolling reviews and considering The Wellington Assisted Living Facility in Liberty, Missouri- I implore you to please reconsider this facility for your loved one. Our family regretfully chose The Wellington in [date removed] for my grandmother and we will unfortunately live with that regret for the rest of our lives. When you tour with them, the facility is beautiful and the management will give you beautiful smiles and tell you all the right things. Please do not be fooled. Believe the negative reviews! My grandmother was given poor overnight care- often having to wait 60-90 minutes after using her call button. They were terrible at communication with our hospice team (and our hospice team was often left speechless). Medication errors were abundant and management was notified regularly but failed to change. We were able to finally move her out and I can promise you there are much better facilities in town who care about your loved ones!

They all seem pleasant and helpful snd try to accommodate your suggestions. However they have to report to their boss too. My mom has recommended to others and a few have moved in. I think this place struggles like all others with retention of employees. It's hard to see someone go that they really like just to start back over again. Food service struggles with employees so the service takes a bit to get served. But the food quality is normally pretty good.

I will never forgive myself for moving my grandma into The Wellington during her final days on earth. There were countless medication errors and omissions made by the staff. It was a regular occurrence that my grandma would ask what medications she was being given and the med tech would say "I don't know". My grandma was always made to feel like she was being punished for asking questions (and it turns out, she was. Every time she asked a question, her bill went up). When my grandma was prescribed new medications, those changes weren’t made by the staff for days and sometimes they wouldn’t make the change at all until we followed up with them multiple times. At night, the response times ranged from 30 minutes to 90 minutes. My grandma felt trapped, abandoned, and ignored as she was wheelchair bound and relied on the assistance of the aides. The majority of the people working at night are from a temp agency. They were not kind and were not well-trained. Believe the negative reviews!

Great place to live. Overall, I think it is the best senior living facility in the area, but the prices are rising more rapidly than inflation. There are other facilities being built in this area, but they offer fewer amenities and services. This is the best choice if you want meals, transportation options, and planned (optional) activities, as well as access to assisted living and memory care options. The facility is owned by [name removed] but managed by [name removed], which causes some issues when problems arise. [name removed] manages many decisions at the corporate level and their need for uniformity across all their sites is not always beneficial to the residents' specific needs/wants at each site.

Unfortunately we had a bad experience. My mother was there for 5 months. Her room was not kept clean. The communication with the staff was beyond inadequate. In my mother's final days of life Hospice prescribed comfort care meds and the staff at the Wellington neglected to keep her meds on schedule and she went over 17 hours without comfort care on 2 occasions. I will say that some of the staff, including [name removed] , were extremely supportive and caring. But the overall Administrative staff were extremely poor at communication. I would hate for other families to have to endure the experience we did.

My loved one is currently a resident at The Wellington Senior Living. Overall, our experience at this facility has been poor. So much to say. Long story short, I would not recommend this facility to family and friends.

My family and loved one had a great experience at The Wellington. This is a very nice community. The staff are very detailed, and give lots of information to answer all of our questions. Anytime my loved one or family need something, they are willing to help. Overall, we would recommend the community to others for their loved ones.

The staff that we have interacted with were good. My loved one likes the food, and there is no complaints. We picked this community, because of the location for other family members to travel. Also, they have meetings for the residents to voice their concerns. It's a brand new facility. Any problems that we have had, has been addressed in a timely manner. I have already recommended this facility to others.

I have enjoyed living here and looking forward to them getting a better handle in organizing the facility and especially having the food situation corrected. It is a clean facility. There is construction traffic, which brought in lots of dust and mud. There is not a janitor or an outside person to do clean up. Hopefully next year will be better when all the construction is complete. This is new facility. It is very nice but lots of new people that do not know what they are doing. The food is good, no complaints with the taste or the chefs selections – but they are challenged with employees. It takes an hour and a half just to get served. This at times leaves the food to be cold at times. I have heard of others who were sick and had to get their food delivered to their rooms, never getting anything they ordered. They also run out of food like bacon and ice cream. Activities are just getting built up, again this is a new facility. The outings are nice but they seem to have issues communicating if something is canceled. There also are times when I have shown up to an activity

The staff have been very welcoming and very helpful. The calendar is full of activities and there are many outings to choose from. Hardline phones are not in the apartment, but offered at $80 a month so pretty pricy. So far my mom has enjoyed living there.

It's a brand new building, They offer onsite/offsite activities, and have a montly calendar with different activities. We picked this community because of, the location, and timing of when needed to get our loved placed somewhere. It worked out well. It's first class, and I would recommend to other families.