The Oxford Grand at Shoal Creek

I'm so glad that The Oxford Grand at Shoal Creek took my aunt back after she broke her pelvis. It was the answer to my prayers!!! Based on the experience we have had we would absolutely recommend this community to other families and have done so already!

We loved Oxford Grand. The treated my mom like family and me as well! Very clean appearance and smelled good! Good activities. Friendly residents and staff!

Things myself and my family liked about The Oxford Grand that helped us make our decision are.: the room opened up to the living room area, not to a hallway. The smaller nature of Memory Care, meaning there's only 11ish rooms to each side. The staff to resident ratio. Because of the smaller size, I feel that the atmosphere is more family like. The staff really gets to know the residents and their families. My mom says the food is very good. We're hoping for more men to move in, right now my dad is the only one on his side. We would recommend this facility to others.

We were so impressed when we came to see The Oxford that we were so grateful we were able to pick them for our loved one and so far the experience has worked our beautifully. The staff members are very attention and very friendly. The food is fantastic, we have not had a meal ourselves but our loved one and other family members that go and visit just rave about the service and quality. The activities are great - there is so much to do there to keep our loved one active and engaged. We would absolutely recommend this community to other families.

Overall we have been very happy with The Oxford Grand community. There are fairly new residents here, and the staff are pretty good about getting our loved one for meal time and making sure to invite him to different activities they have going on. They have bingo every now and then, live entertainment and ice cream socials. He really enjoys going to the morning exercise classes. Our loved ones happiness is pretty high so we would say everything is so far so good and we would absolutely recommend this community to other families. We like that it is a smaller community so families and loved ones do not have to feel very overwhelmed.

The staff members have been really communicative whenever we have questions or concerns we can get a hold of them via phone call or text. They have been very flexible and accommodating to our family. Our parents both need different levels of care, and they have done a great job taking care of their needs and unique situations.

We like the way the staff communicates with our family, and how helpful they were with getting our loved one moved in and settled. We would recommend The Oxford Grand at Shoal Creek community to others.

I would recommend people look further. The corporate management that was there when we were there was terrible to deal with. The care staff was wonderful. The community was very well laid out. The food was good.

Their staff is sensational. Their interaction with all the residents is top-notch. My mom really enjoys the food. They change the menu often so there is a lot of variety. The room size and layout of the community is good.

We moved my Aunt to Oxford Grand memory center in November of 2019 and have been very pleased with the outcome. We expect quality care and we feel the staff here are trained to take good care of our loved one. They have a lot of activities and work hard to keep residents engaged. Most all the staff have been very friendly and helpful. We realize this is a very difficult field of work to keep good staffing but Oxford Grand seems to have good people that care. A Place for Mom and the Senior Advisor were very helpful with making our decision.

Location of this facility is the best for our family. The facility is new and absolutely beautiful. No one reached out to contact us before or after our tour. We only saw one resident from a far distance. Tour lasted 30 minutes.

While looking for a place for my love one I thought that this place is great. The staff members are really nice. It was really difficult to decide where my love one should be and be comfortable. But we were actually definitely leaning toward this facility between the others that we have seen.

Everyone on staff here is super nice and friendly. Both of my parents live here and in the past couple of weeks have been in the hospital and everyday someone from the facility came to visit them every day they were there. They really help to make my parents feel at home. My parents had their 25th wedding anniversary and 2 weeks before they even moved in, the sales person from the facility came to their home with flowers and a picture to put on their wall. Those are the kinds of things that really make someone feel great. Even the head chef comes out at dinner time and sits with the residents to talk and visit with them and make sure they’re happy. It’s really a friendly place and I would absolutely recommend them.

My mom has lived at Oxford since the second week they opened we have had nothing but good things to say about staff and facility. The food is great. I even join her several times a month. The staff is so friendly and helpful.