Benton House of Staley Hills

You all took wonderful care of my beloved. It seems like yesterday I was visiting there at least once a day. It is family type of environment and friendly staff. I do however think the rates are high. It is very difficult to come up with the money to pay for the care.

It is a very clean facility. They are very friendly and kept me updated on all aspects of my mother. I was there almost daily and any problems was taken care of immediately and the care for my mother was excellent. They had enough workers and gave my mother good attention and I visited almost every day. My mother was blind , hard of hearing , and had dementia. I was happy with Benton House and the care they provided.

My Mom was previously a resident at Benton House of Staley Hills. I would never recommend this facility to others. They misled us to believe that my Mom would do well in Assisted Living and that if she required more care, they could provide it. They left Mom sitting in her room without any assistance and within 2 weeks they stated that we needed to move her because they could not care for her. When I questioned them about being told they could provide additional care, as needed, they told me no one had told us that. I proceeded to look for alternative placement and the following week, I found my Mom sitting in her own feces. She had been sitting like that so long that she had begun itching and had feces dried under her nails. I would never recommend this facility to anyone looking to find care for a loved one!! After moving my Mom to her new placement, she has participated in rehab and has recovered to the point that she was able to move from Memory Care to an Assisted Living Apartment. She is no longer using her wheelchair and can take care of her needs, independently, on most occasions. She is making new friends, helping staff with activities and going into the community with the facility. I cannot state strongly enough that I would never consider Benton House.

Overall we have been very pleased with our experience at Benton House at Staley. Based on our experience we would recommend this community to other families. Great people who will come along beside you and help you love and care for your loved one during this sometimes difficult season of life.

Have had two small instances. Spoke with staff and those were handled after bringing those two up. The wonderful and great thing about it is a very small community. So makes it homey and more ordeal. A family oriented environment.

We have been very happy with our experience at Benton House, it has turned out to be a wonderful fit for my mom.

The only problem I have had is my mothers eye doctor gave her medication and the nurse practitioner at Benton House said she did not need it, so we are going to have to clear that up. They are the most expensive that we looked at, but they have the most staff members so it is worth the money for us since my mom needs a lot of care. I would recommend them as long as we can get the medication straightened out.

Our loved one was there for respite care and the staff members were so friendly and caring. Our loved one never really took advantage of the activities but the staff were always encouraging her to try which we appreciated.

I would recommend the community to other for their loved ones. The administration, cleanliness, and being well maintained are all things that stand out to me about the community. They have activities available for the residents to participate in.

I would not recommend. Promises made to get the individual in and then promises not carried out.

The facility was clean and well maintained. The staff was efficient, caring, helpful and friendly. They treated my mother with dignity and respect. Unfortunately she wasn’t there for very long, but I would recommend this facility to anyone.

The only thing missing here is size. Excellent facility and great food. Felt a larger facility would be more beneficial for my mother.

My sister is here and everything is going very well. I am most impressed with the staff as they are so easy to communicate with and knowledgeable about the care that they’re giving her. They’ve just been wonderful. They let my sister “work” with them by helping set the table for the other residents, which is something that she’s comfortable with and something that helps make her so happy. They’ve also been extremely helpful in loaning her furniture when she first moved in because when I first moved her, she had come from Florida before the hurricane and didn’t have anything with her. They just moved the furniture from the model apartment and helped her with that. The food options are vast, including her favorite meal (shrimp and applesauce), which they’ve also added to their menu because they know it’s her favorite food. The cleanliness is great too! They have tons of activities like jigsaw puzzles, entertainers about once a week, and there’s a van that will take them out for trips on the town (lately they’ve been driving around looking at the color changes for the new season). The facility itself is pretty new and has a nice enclosed courtyard area that has a patio with grills and she can go outside and sit there and relax. My sister seems to be happy here and they’re doing a great job of helping keep a routine with her. I would recommend them.