Maple Ridge Senior Living

This is a good community and we like that it is always clean and taken care of. the staff is very friendly and caring. They offer my mom activities, but she is not active at this time. My mom does appear to like the food and the variety. We would recommend the care and value to other families that are offered here.

Everything is going well for my mother since her move to this community. It is a very nice place, and they are providing her with great care. The community has a great staff, and they are taking very good care of her, and her needs. It is a very lovely community, and I would recommend it.

The manager and the marketing director are super great. They respond to your questions quickly. The entire staff is very helpful. They have a nurse on duty twenty four seven. Mom has made friends and enjoys some of the daily activities. She says the food is good. The community is extremely clean and they do a great job of keeping the walkways cleared of snow.

They keep this community clean. Most of the staff are nice and helpful. There have been times, however that I was not able to locate a staff member or there was only one on the floor. The food is good and they offer a good quantity. They do offer some activities. The management is very nice and helpful. I would recommend this community.

This facility was nice and clean. The staff were very nice and friendly. We did nor see any activiites that were offered here. The community was not exactly what we were looking for. Other families might like this for family members to enjoy.

My mother is doing pretty well here at this community. She is still adjusting, but I know she is in good hands. The community looks nice, they do a good job keeping everything well maintained. They have a very good staff here. Lori the director has been very kind and helpful. It has been a good experience and I would recommend it.

My mother is doing pretty well here at this community. She is still adjusting, but I know she is in good hands. The community looks nice, they do a good job keeping everything well maintained. They have a very good staff here. Lori the director has been very kind and helpful. It has been a good experience and I would recommend it.

My parents just moved to Brookdale. So far the attention, oversight and care has been great. The cottage environment is intimate and feels like home, the food is good and accommodations are very fine.

Both my parents moved into this facility just over a month ago. Overall they are both satisfied. Functionally my mother is doing much better than she did at home, as I was unable to provide everything she needed by myself. She requires extensive personal care and supervision, which the other facilities I checked out were not able or willing to do (except maybe Gateway in Euclid, but it was not a very nice looking place and had small rooms). Also they tell me they will care for her right through to end of life, regardless of how needy she becomes, by utilizing an additional visiting hospice service. Dad is mostly independent. They share a one bedroom with 1/2 bath, no kitchen. Most of the staff is very friendly and they go out of their way to make my parents happy. Even the chef and maintenance man welcome newcomers and mingle with the residents. A few of the aids are unfriendly. But most of them are very caring and flexible to accommodate whatever my parents want and need. They even help her brush her teeth. It took a couple weeks to learn our needs, and during that time mom was not happy. But now the nurses have mom's meds on a schedule that works well for her, and are managing her pain well. When the nurse call-button is pushed sometimes there is an hour wait, so I've learned to anticipate generally the times mom has pain and to get Dr. orders for pain meds scheduled routinely an hour before the pain comes, which is working beautifully. She requires monthly blood transfusions, and last week the first one happened smoothly without a problem. The food was very good the first 3 weeks, home style comfort food. But the past week it has not been very good. They are changing cooks, so hopefully it will improve. Also, to be fair, my parents like to eat later than scheduled mealtimes, and their food has to be re-heated in the microwave. Bathrooms could be cleaned better and more often. Laundry sometimes gets mixed up with other residents'. There is higher turnover with the aids than I would like, and sometimes they do minor annoying things, but overall they are doing a very good job. The activities are so-so, but in my opinion it is too much for one person to do well. One person is doing every aspect of all the activities by herself. The facility is very well maintained, clean, safe and nicely furnished with a country cottage feel and look. All the buildings are one level, there are no stairs. There are lots of birds, squirrels, 3 cats (outside) and Canadian geese and ducks on the premises. It is set off from the road and quiet, with woods behind, yet it's at a major intersection (Rt. 91 and Euclid) with almost everything you need nearby.

The facility is clean and odor free but I am not impressed with caregiving services or activities offered/ carried out. Pretty boring place for your loved one to live. Caregiving on the weekends is minimal. They are more attached to their phones then to your loved one.

So far I think it's a good place for my mother. It's safe. They take good care of her. The staff is great. I would recommend the Emeritus at Willoughby to anyone searching for a nice community for their loved one. Everyone is really friendly here. The staff is great because they have been nice and accommodating. The care services are good here. My mother is well taken care of here at this community.

Dana was very nice. I thought the facility was nicely set up. But I didn't feel I got a very complete tour. The residents seemed very happy. But my mother is more social and mobil than most of the residents I did see. The price was also an issue. But if my mother had the resources I would give this a second look.

Unfortunately, Emeritus was bought out by the giant Brookdale chain of AL homes. This gives families fewer options. We have not had good experiences with Brookdale in general, but this was a former Emertius facility and not too far away. The positives? it is set up in small cottages of about 15 residents. I like this set up -- it is less overwhelming, and easier to navigate, especially for seniors with memory problems. It's newer and cheerful looking with a fireplace in the living area and a pleasant, sunny dining room. Being smaller, it has more of a family feeling than institutional. One building is a community center for activities. Staff was friendly but brusque. This was the shortest tour by far we had, in and out. We were not invited to try the food. (In our other experiences, Brookdale food is mediocre at best. Food is cooked in a central location, and carted into the cottages, a recipe for lukewarm reheated foods.) Negative: for what you get, I felt this was costly. It was more than other facilities in the area. Rooms are on the small side, without even a small area (microwave, dorm fridge, etc.) for personal food prep. Closet space was fair. The worst feature was the bathroom is tiny and just a toilet and sink -- like a hospital. Very little storage for cosmetics or toiletries! There is only ONE shower for 15 people! That seemed very skimpy. There is also a walk-in tub, but I felt that most handicapped seniors would not be able to use this, even with assistance. It also means you must get wet, then travel back through the building to your room! With male and female residents, this seemed to give a lack of real privacy. (Not everyone wants to be seen in a bathrobe, with wet hair!) There are facilities in the area where the same monthly fee would get you a small kitchenette, a FULL private bathroom and even a separate sitting/living space. Not just a single room. For more active, cognizant seniors having only one small hospital-type room -- with almost no space for furnishings -- a big come-down from a house or apartment and would be stressful. For a senior with memory issues or dementia, it might be fine. Convenient location near Lake West hospital, eateries, Target, freeway. Located right behind Steak N' Shake.

We toured this community when we were looking into care options for a loved one. This was a nice looking place overall, very clean and well kept, and the people we spoke with were all friendly. However the rooms were a little small compared to other communities in the same price range.

I found them to be very helpful and complete. They displayed follow through and listened quite well to my requests. Expressed concern for wanting to assist me at this difficult time

I toured the Mentor facility, not Willoughby, because it was closer to home. I liked it very much but the rooms are very small and the costs are still quite high.

We've been very happy with them. The activities could be a little better. They recently enacted that everybody has to sign in at the community center when they visit, I think that's stupid. I think it's just a lovely setup, when you drive up you feel like you have arrived at your vacation home.

I know we were very impressed with the head nurse. She was very, very willing to help us kind of reach out because we needed to get mom up from medical transport for Florida and she was willing to use her contacts to help us. We had no idea how to go about it. I think they were the cottage set up which wasn't what we were shooting for for mom.

Emeritus is just a great community. The staff is helpful, friendly and very knowledgeable. They really are just a wonderful staff and we have been very pleased with them. We would absolutely recommend Emeritus to anyone.

GREAT PLACE!!! We are working to see what we can afford for Mom before we can make a decision. Hopefully this will be the one! Emeritus is well staffed and we met most everyone there. VERY friendly!