Maple Ridge Senior Living

Lacking in leadership. The staff is always shorthanded and help is constantly calling off. They aids aren’t trained in memory care. Recently on a Saturday there was one aid and no nurse in the cottage, for sixteen residents of which three were high risk for falling. Consistently behind on laundry. They left my parent without a shower for two and a half weeks. Too much to continue with. We pulled out after a month.

Older and dated but was told that they were planning a huge remodel and update. Convenient location to Willoughby VA. Positive comments from residents

We enjoyed our tour as this location did not remind us of a typical senior home due to the homey cottages and outdoor access. The prices were extremely reasonable as well. The showering in the Hall was a deal breaker- otherwise we loved it!

I recently took a tour to find a place for my mom, who is in need of an assisted living facility. I reside in Mentor and wanted something close to my place of employment in Willoughby. very nice place, I am definitely thinking of going with Maple Ridge. everyone I met was very pleasant

No one likes to think of an alternative living place for a loved one, but upon visiting many senior living possibilities I was very impressed with this particular facility. Upon arrival I was greeted quickly and felt a true concern for my specific needs. Was given a tour of the place and as I was asking questions of my tour guide, [name removed],she was knowledgeable and caring about my concerns. The place was clean and the residence knew my guide by her first name and were very happy to see and exchange words with her.I left with a great impression of Maple Senior Living.

I WENT AND TOOK A TOUR FOR MY MOM WHO IS IN NEED OF ASSISTED LIVING. VERY NICE PLACE, AM CONSIDERING

This the Best life! Attentive care, great food, friendly staff, nice suites, best price we've found and we went to 7 local places. It has been one year come April, and we're so happy! Top Score!!!

Very nice place. [Name removed] has been wonderful answering all of our questions. My sister has an appt on Saturday to sign the paperwork.

With smaller units in a cluster, I feel my Mom is getting plenty of attention and help. There is Always a staff member in-house, 24/7 Meals are very good, Mother raves all the time how much food is offered and how well-prepared. If you call a day ahead you can request to eat with your family member, no charge. Clergy comes Sunday to distribute Holy Communion. Many residents go out to the local churches. Facility owns a bus, so they can take residents shopping or out for a special meal. I have not met one staff member Yet who falls below my expectations, and we've been there 7 months. There's of course an up-charge for them to administer Mom's medications 4x a day but that is so totally worth it for her well-being, AND My Peace of Mind. All cottages are beautiful, fresh, very clean, with comfortable seating areas for families. Activities are bountiful, many of them can include families. If you haven't walked in and looked around yet, please do so - you will feel so much better about the decisions your family needs to make.

They are SUPPOSED to clean the tennants rooms once a week, but, it doesent always get done. They wash the tennents clothes and bting them back inside out and all wrinkled.

This community looked nice when we visited. The person that took us on tour was nice. My loved one did not like the style of the rooms. The rooms are small and while you have your own bathroom you have to share a bath and shower with the other residents.

My wife is receiving the good care since her move, she is having a hard time adjusting though. The staff is doing their job and taking good care of her, we have had no problems with the way she is being treated. The meals are very good, I have had 2 meals there they were very good.

The tour went fine but they were not the right fit. I saw cottage style apartment with few residents in separate cottages. I also didn't think there were that much activities that would interest my loved one.

This looked like a nice clean community when I looked at it. The staff I met were nice and they seem to offer some nice activities. this community was just a little to expensive for memory care. There are cottages, each with 12 rooms. Residents have private rooms, which is very helpful. The set -up is conducive to inclusion in meals and activities. Many of the activities are in a Community Room building, which didn't work for our loved one.

What a wonderful group of people. We could not be more satisfied with Brookdale Willoughby. [Removed] the director helped with all the details.

My mom is doing okay. For what I am paying, she could get better care. To have better communication with the nurse and a cleaner room for mom. It is always dirty, the hallways are dirty.

It has been okay for us being here. When I was working with [removed] it was a 5 star experience. I understand it is a tough job but the staff are not as compassionate for the residents. We need a lot help and it's a lot of work. Other wise the community is kept clean and they are making good food meals to eat.

The care that my uncle receives has been great. I love the community and they were able to move him in quickly. It is good knowing that he is in a great environment.

nice, clean, many activities, residents like

My loved one moved here recently from another Brookdale location and we regret that move so far and are very disappointed. I don't like the staff and he doesn't either. There is one evening nurse who does a good job. I feel like they are not following through with what they promised me. I was told he would be participating in activities but every time I visit he is sitting in a chair sleeping! We are very disappointed.