Hamlet at Chagrin Falls

There was no communication between agency aides. My loved one was left in a w/c overnight. My loved one was on a respite stay, had needs that they assured us could be met. We were very disappointed.

We love the place. We picked this community because of the amount of various activities and the gorgeous scenery.

My experience has been the independent level. The first faces you will meet,?if you are fortunate are, [name removed], [name removed], front desk [name removed]. These three ladies are the faces of encouragement, helpful, and kindness. The Independent level you have the freedom of choice each day. You will want to take advantage of all the wonderful opportunities The wonderful drivers, such as, [name removed] and [name removed] ,rest of team , that wear a hundred different hats kind, and consistently helping, The grounds are so breathtaking. It is time to stop and enjoy nature. Hamlet is whatever you want it to be!

I really like this place and I would love to live here. I have heard from several people that [name removed] does also. I hope she's keeping it clean. The cost is amazingly low for all of the amenities this facility offers. Trumbull and Mahoning County's facilities offer much less for so much more. There is no close comparison .

The people were very friendly and the activities are awesome. It's also quite beautiful, nestled in the Chagrin Valley, right near the Falls.

I picked this community, because of the understanding of needs of my parents and willingness to provide for them. Staff listens and cares, PT provided is first rate, cost is reasonable for the care provided.

We love Hamlet ar Chagrin Falls. It's very positive. We picked this community, because of the location, size of apartments, activities, transportation. I would definitely recommend to other families.

The setting at Hamlet at Chagrin Falls is very tranquil, wooded, and well-maintained. The staff at all levels are very resident-oriented, highly capable, and friendly. I am receiving great service for my resident fees. The activities are absolutely superb, diverse, and numerous. It's a great place to live.

Hamlet at Chagrin Falls is the perfect place for my mom's needs at this moment. I like the fact that we won't have to move her to a strange place when the time comes to transfer from independent to assisted living. She'll recognize her surroundings, more so hopefully than if it was a totally new building.

The same, the folks take good care of mom.

This facility is less expensive than some of the other places. Dad didn't want all the good things other places had to offer since he is independent living. There's not much included that he doesn't have to pay for.

The friendliness of the staff and their care services so far have been fantastic, they have a really good respite program here. Our loved one tends to be a picky eater but they are doing their best to make him happy. They always have activities going on in their atrium. The atrium really just opens up the warmth of the place. They do different board games, bowling, happy hours and even go out in different outings. We would absolutely recommend this community to others.

The atmosphere in the Atrium is very deceiving. Unreported incidences occur that management skims over. They ignore the attitudes of some of the staff. People are bossing other people around that they have no business bossing. Food doesn't always get to the residents. I would not send anybody there.

They really work hard to make every resident comfortable and feel welcome at this community. The staff are outstanding. They are very helpful and communicative which is really important. They go out of their way to make sure that everything is taken care of. They have daily trips like movies, grocery store, dinning and more. They also have inside activities like games, movies inside and more for the residents to do. There is always so much planned for everyone to stay busy in this community.

Staff have been very helpful and they all seem to know my brother by name and they know who we are when we come to visit. Plenty of activities are offered here but he does not always participate. They do provide a shuttle service for residents to take them to run errands or go to close doctors appointments which is very nice. The food they serve seems to be nourishing and he enjoys it for the most part, he does have a good variety to choose from. We did have a billing problem in the beginning that took a while to work out, but it has been resolved. He seems to be quite happy here and we would recommend to others looking.

I would recommend this community to others looking for their loved one. The food is ok, and not great. Hamlet at Chagrin Falls is expensive. The activities included: cooking classes, Bible classes, yoga, art classes, and more for the residents to choose from. These were all before pandemic. These will resume after the pandemic is over.

This place has recently changed ownership. The new owners are clearly pinching pennies. Staff is poorly supervised. Food used to be good but is now terrible. Serving highly salted and seasoned food to people with health issues is just plain stupid. There are a few good people working here but they are a tiny minority. Stay away from this place.

The grounds are amazing with huge windows to enjoy all the nature. Residents a friendly and active.

Tour resulted, as most probably do, with pros and cons. My focus to start is more on independent living vs. assisted. Pros include beautiful, park like setting, which is highlighted with 4 large windows in the main living area of suites. Over 10 floor plans available. Rooms are spacious with an open main living area. Flooring is being upgraded along with exterior entryways, which is badly needed and may help alleviate the old, musty smell upon entry. Many activities and outings exist. The Atrium is quite nice with its versatile central courtyard offering space for many activities, while also providing some nice, sitting areas, away from the main courtyard while providing a view of most activities. Some cons include all independent units are entered by either taking 10 stairs up, or 5 stairs down (albeit these are wide and less steep), with the agent assuring me these are manageable even with a walker. Also, there is purportedly a back exit without stairs, at least on some units. The stairs and the hilly terrain are concerning for my mother who is increasingly losing her balance. Admittedly, this would not be a concern if living in the Atrium. The agent also assured me that full time onsite transportation is available for movement within the complex. While not terrible, the independent units also share a washer/dryer with one other unit. Finally, the price for independent units seems high but I have just begun my search so I do not have any comparisons.