Heritage Woods of Yorkville

What I like the most about Heritage Woods of Yorkville is the staff. The staff members there are very friendly and I would recommend this community to other families based on the experience I have had so far.

Quality of care got a low mark because there is almost no care provided. If you are pretty healthy and independent, this place is great. When my mom caught Covid from a resident who was sneezing and coughing at an event, she was told to stay in her room for a week. No one came to examine her, check her breathing(she's on oxygen), etc. They did bring meals, but that's all. The RNs leave at 4 pm and they were the only ones authorized to switch over my mom's oxygen tank so she could come down to dinner at 5 pm. That was a continual hassle. Only one CNA knew how to do it and broke the rules, but she was not always on duty. The director and the business managerdid not seem to know what was going on with finances when my mom switched to Medicaid. I had several questions they could not answer...even though they had told us they were the experts! When my mom was in the hospital and then rehab, I texted and called the director to ask about the procedure for move out. I received no response. The business manager emailed and told me to pay for the next month, which I did. (Found out later the director was not happy about that.) When I stopped by my mom's apartment to pick up toiletries, I found a sign taped to the cabinet that said not to leave any garbage or furniture when she moved out. That was the extent of move out instructions.

Everything was pretty well explained but having any and all financial requirements and processes lined out helps eliminate anxiety. Also to know the medical requirements of the resident needed so family can arrange that as soon as possible. Overall everyone there worked with us very well and at our pace. It was a wonderful experience.

Heritage Woods of Yorkville is super clean and the staff is wonderful and cheerful.

Minimal help with ADLs. RN works 40 hr wk, not there nights/weekends. Family told all staff in-house but aides mostly agency = rotating strangers providing care. "Good" activities, going out somewhere are RARE. On Medicaid? [price removed] left after cable/phone, you can't go unless family pays. HUGE positive is Medicaid residents get private room. [price removed]+/mo private pay. Our big problem - LACK OF PROMISED CARE/ACTIVITIES. Treated like complainers by apathetic Administrator when we pointed out specific items in Dad's contract not being done. No 2/wk showers, aides spent under 10 mins/day interacting with him, they complained LOUDLY if he'd buzz for a little help standing up from toilet. Calendar activities a joke, shows many daily options but most are lame worksheets left on door to be done alone. Contract states care and activity plan individual to Dad's needs, never happened. Activity woman snippy when asked about activity plan. Average food. Waiting on partial refund 3 mos after move-out.

Nice facility,clean, no smells. Has 89 units. 1 bedroom viewed was large enough for home furniture.Large bathroom with HC bathroom. Would be able to get w/c through front door and bathroom. No vet discount. Price is a little high. Age in place +.

It is a great place for your loved one. I feel she is safe and secure. The food is good. My mom has made some new friends. They have done a good job with Covid-19. It is hard not to be able to visit my mom. It is a hard situation.

Was a nice smaller place and everyone seemed happy. I was disappointed that I didn't get to see a studio or apt. There is a wait list to get in but I don't have even an estimate of time, [name removed] wouldn't even give any time frame. I understand they don't know for sure, but it would be nice to know if it could be 3 mos or 3 years.

From the very first impression on my tour of Heritage Woods, to the move in date for our Mom, Heritage Woods is nothing short of beautiful inside and out including the staff that serves our loved one. What an incredible alternative for families to know that their loved one is safe, medically manged and Happy. Thank you so much. [Name removed]

We toured this community and we would happy for my mom to have moved in here. The community was clean and they offer nice healthy meals. The activities would have been good for my mom to participate. We would recommend that other families tour this community for care for a loved one with a good value

I liked this community. I thought it was pretty and the people were nice. The community seemed clean. Mom did not feel comfortable with this community.

We toured several facilities, several times, in order to find a place where my father would feel "at home". We chose Heritage Woods Yorkville for several reasons. Our main reason (and most important to Dad) was that it was centrally located between the 5 children so it would be easy to visit and keep him involved with family. Most important for the 5 children though, was that it be a comfortable, safe environment for Dad. Each time we toured and now when we visit everyone is very friendly and helpful. Even the other residents are smiling and friendly. (We consider that a great sign.) Dad has to take several doses of medication throughout the day, and the nurses and CNAs were wonderful to help us get him on a routine and keep him on track so he can stay active. The facility is clean and fresh smelling, Dad says the food is good, and there are a lot of activities available for him to participate in. This move to Heritage Woods Yorkville has helped Dad gain his independence back. We feel like he's home again!

We toured here when we were looking. When you walk in, the lobbies have huge staircases that wind up, and they are beautiful. I don't know that the residents go up and down them much, but they were very nice. I thought it was beautiful, but mom didn't like it. It wasn't the right fit for us.

This place is amazing! My mom has been a resident at Heritage Woods of Yorkville for several years and I just cant say enough good things about this wonderful place. The loving and compassionate care that is shown to all the resident's is evident from the moment you walk in the door. Everyone is so helpful and accommodating. I could not imagine mom getting better care anywhere else!

They were not my friend. It is not even assisted care. It is below that. They say it’s assisted, but it’s not. Last winter my loved one was there for six months and they – she fell, and fell, and fell- she went to the ER nine times - they wouldn’t call me. Finally she broke her back and had to go to rehab.

No ability to assist with colostomy care even if Mom learns daily care. This facility may not be appropriate even if colostomy reversed due to memory issues becoming more significant during illness.