Heritage Village Assisted Living of Mesa

Whatever you do-DO NOT leave your loved one at this facility. They are understaffed, not properly trained, and the night shift sleeps on their shift. This is only the beginning of the nightmare you will experience if you decide to take your loved one to this facility. The med-techs are not trained-they do not make sure each resident takes their meds and meds are left on the table for anyone to take. Personal experience is my witness. The residents are not showered regularly, nor is their room cleaned or bedding laundered regulary. If I could give this facility a zero I would. Over a period of 1.5 years I would rate the care of the patient at a 1 and the facility itself a 0. The lies that were told to cover up mistakes made were unbelievable, I dont know how management sleeps at night. Oh lastly, do not look in the refigerator of the facility. Food is not rotated or dated. It is disgusting!!

My loved one was improperly placed here. He belonged in a nursing home. This facility couldn't provide the level of care that he needed, even though they said that they could. He was first placed in Assisted Living and then immediately moved into Memory Care. They told us that more care would be given to him in Memory Care, but it was not. It was a horrible experience. My loved one is bed ridden. I went to visit one time and found his food (from hours before) spilled in his bed, all over his sheets. No one had noticed. We had many other issues, as well. They're also very understaffed. Some nights there is only one staff member there....to run all 3 units! Including handling medication distribution. When we met with the Director to discuss our concerns, he basically put the blame on our loved one. I would not recommend this facility.

My mother was in memory care. Never saw the nurse of house 8 interact with residents. Was missing or staring at the computer. My mother could not feed herself but they just put food in front of her. We had to go in everyday and feed her just so she would have 1 meal a day. They hardly ever checked on her. She was always dirty or smelly. Rooms were always unkempt. They lost her bedding , clothes,walker,wheelchair and never could find her shoes..We complained several times, said they would improve. Then she started having scratches, bruises and rug burns on her. The last straw was her wrist was broken for 2 days before they told us. We took her to the hospital and Dr recommended we don't take her back. So we took her home and immediately started looking for a better place. My poor mom. They do not have the staff or proper medical knowledge to take care of Alz/Dementia patients.

Where do I begin , [name removed] was the one who got everything taken care of when I was anxious about my husband coming there, she made it easier and less stressful for me because where he was staying was a complete nightmare. The staff was very professional , [name removed] who is with Blue Sky was taking very good care of him, she made sure all of his needs were met as far as helping with getting hospital bed, shower chair etc . I have absolutely no complaints about the staff working there, caregivers were awesome. I came every weekend, the place was clean, and his bedroom was big enough for 2 beds, his roommate was pleasant, and they have a very large dining room, and a big size kitchen , an area to go outside and sit in the sun. Best news to share my husband is home now, after being there for awhile ( believing he might never come home) I could have never done this without their help and support!!!! Renaye Sandagata Phoenix AZ

Both of my parents lived at Heritage Village for almost 2 years. My mom had dementia. she had numerous falls and after my dad died, staff did very little to keep her from trying to get around and she broke her femur. she was not supervised and had falls even after that. Now that they are both deceased, they cannot find jewelry that one of the caregivers cut off because they afraid of her swelling hands. They have no idea where it is. My mom's name was misspelled on her coffee cup and most of what we witnessed was disinterest and lack of caring. They rarely answered the phone when we couldn't reach my parents and did nothing to see that they knew where the phone was.

My father was in memory care and they were quite understaffed. 1 evening it took 55 min to find someone who could give him his nitroglycerine tablet for chest pain. There was much more that bothered me and constituted sub-par care. He was approved for ALTHS to cover oct and forward. We paid full amount oct thru Jan. Unfortunately he passed in Jan. To date there has been no reimbursement and no return calls to the 10 messages I have left. This is definitely a for-profit business 1st and foremost.

I notice there has not been a recent review so here goes…. My [age removed] year old son has been at Heritage Village for [number removed] weeks. It’s not good. Not enough help! One(1) caregiver/med tec/ cook per shift is not enough to care for 18 people!!!

Excellent facility and caregivers

The staff has been very helpful on helping my loved one make the transition into this new community. He seems to really be enjoy him self and is feeling right at home. It is a great location and very comfortable living.

Heritage Village is a beautiful facility. But while their website claims that they offer memory care services for patients with Alzheimer's disease, their staff is not not properly trained or capable of providing sufficient care for people who are suffering from late stage Alzheimer's. Our family has had an awful experience with Heritage Village-- if you're looking for a facility that is able to care for a late stage Alzheimer's patient, this is not the place. Instead of letting my Mom know that they couldn't provide the care that my grandfather needs due to his late stage of Alzheimer's, and asking her to find a different facility that is a better fit for him, they had him transported and "dumped" at the local ER in his pajamas. He did not have a medical emergency that needed to be addressed--they just didn't want to deal with him. He was in the ER for over 36 hours before he was transferred to a nursing home with an Alzheimer's unit. Jennifer, the director of the facility, would not return my mother's calls, and my grandfather's case worker had to call three times before she demanded to talk to speak to this woman and finally got a call back. Alyssa, one of my grandfather's caretakers, was incredibly rude to my mother on three occasions-- if she speaks to a resident's family member like that, how does she treat the residents? My mother has been an ICU nurse for nearly 30 years, and she has never been rude to any of her patients' family members. She did not deserve to be spoken to in the manner that she was. Heritage Village may be a great place for older senior citizens who are no longer able to live alone, but it is an awful place for late stage Alzheimer's patients. This facility accepted my grandfather as a resident less than a month ago knowing his current condition. The last few weeks have been a nightmare for my family, and I am incredibly saddened that my grandfather has not been treated with the compassion and respect that all elderly people deserve.

Loved the place but too expensive!

This is the best place we have found for my father-in-law. I have read the reviews on your website and I would like to review YOUR website. There have been two less-than-positive reviews on your website and both are inaccurate reviews created obviously by competitors. One mentioned that the portions of food are small. Are you kidding? My FIL states they feed him too much because he is always asked if he would like more. The other mention is that they only have a small common area. This also is very inaccurate, for they have an entire 5 acres with about 1400 feet of private sidewalk by what I can measure. Reviews that are inaccurate, or again, filled out by competitors most likely only diminishes your site's reviews and also opens you up for lawsuits as posting reviews to damage a wonderful company with whom we are very fond of. You should be promoting it and not tearing it down with complete garbage.

We love it. They are awesome. She is happy there. We like to visit, you feel comfortable there. We haven't had any complaints about food or anything. There seemed to be a high ratio of staff to residents, here which we really like. They have a full time cook and staff are dedicated to their roles, so the resident caregivers, aren't running around trying to get meals and laundry done. They are caring for the residents.

It is a good community so far. The staff and the other elderly are friendly. The food is good and activities. I dont have any complaints. The only think is its kind of on the expensive side but then again you pay for what you get and glad we have chose this place.

We are very pleased. It's been great. They have done a great job, and they really take care of business, we are pleased with their responsiveness. I don't have any concerns over how clean it's kept, or complaints about food, things like that.

Overwhelmingly positive! It is a hugely positive change from where he was. I feel like he will be lovingly cared for here.

I have my Father-in-Law staying at Heritage Village and we are extremely happy with all they have to offer. It has been a God-send to me and our family. They take really good care of him, are very friendly and the food is outstanding with having a chef on staff. My Father-in-Law gets all he wants to eat. If he wants seconds he says he just asks and he can have seconds. We couldn't ask for anything better than Heritage Village Assisted Living.

My only complaint is the food. The portion size is a little small and my loved one complains about that. It’s not for someone who needs skilled nursing, but it would work okay for heavy assisted living. They have an outside area. I haven’t had any issues with parking or laundry service.

I was not impressed with the interaction between the staff and clients. Very small outside secured area for the clients.