Commonwealth Senior Living of Bon Air

The staff members were very friendly, and when it came to the meals and dining service our loved one had no complaints. We stayed for some activities which were all enjoyable. The value for the money was good and we would recommend this community to others and would go back there again if need be.

Loved this facility which can meet my mom's needs.

All I have been able to do is window visits since I am not able to go inside the facility due to lock down. I have had really good interactions with the director and head nurse and they are some of the sweetest people I have ever dealt with. They have really bent over backwards for me and if I have any issues or concerns they are on it. As far as I know, my mom and dad are in a good place and happy so I have nothing but good things to say about Elmcroft and I would absolutely recommend them.

Mom has been at Elmcroft for six years and has been very happy! The facility is bright and cheerful as are the staff. She has been well cared for and made to feel special and at home. I would highly recommend Elmcroft.

My brother is being care for by Elmcroft's staff and I can sleep at night knowing this. He says the food is delicious which is the most important thing to him at this time in his life and it makes him happy. The staff has always been helpful when inquires are made about his care. I plan to go their myself if the occasion ever arises if not for just the activies. It is well run.

They take care of my mother, feeding ,security clothing, but some of her clothing seem to get missing, tops, pants, socks, bars, PJ not sure where they are and cant' find them. The price seem to keep going up too much it's almost $4000. that's a lot of money for us, if it goes over $4000 we will have to move her someplace else. They did an excellent job with COVID-19 moving people keeping them safe and secure, lettings us know what was going on, keeping us abreast of any situation, Thank You.

My sweet Mom has been a resident of Elmcroft in the Chronicles Wing for a little over a year now. My sisters and I really grieved over the thought of Mom being in a facility. We had taken turns caring for her in our homes, giving up our work positions because we felt we could do the best job. When Mom fell and got a bad UTI, we almost lost her. She spent a good week in the hospital in Richmond and then a rehab facility after that. We really had to face reality, admitting that we couldn’t continue her caregiving in our homes. After carefully considering the options available, we settled on Elmcroft. We immediately knew it was a special place. One just knows when folks are sincere or just trying to put on a good face to make an impression. When you find out that many staff members have been with a facility for years, you know there is much more invested than just a pay check. They truly care about the residents and treat them like family. During this Covid 19 Pandemic, the Activities Director, [name removed], has faithfully made FaceTime calls with Mom for both my sisters and myself. We might not have been able to visit in person but to see that smile on your loved ones face just warms your heart and gives confidence that they are being loved and taken care of. An Assisted Living/Memory Care facility may not have been in the plan for our Mom, but she is happy, is thriving, and we are very grateful for the Elmcroft community!

The people at elmcroft are amazing. They made it seem so easy to get my mother in law in their memory care unit. They didn't pressure us at all.

I have seen and toured many facilities in the Richmond area. We chose Elmcroft of Chesterfield because it is a smaller facility that allows for a more family like placement. Also. it is all on one floor which allows for accessibility for the dining facility, courtyard, and lobby with less stress for the residents. The room sizes are adequate, she has a private room and has her tv, 2 recliners, a bed, dresser, it is definitely big enough to make them feel like they have their own space. They have a private chef who prepares all the meals, he knows the residents on a personal bases and interacts with them and takes to heart their needs and recommendations. My mother has never complained about the food and family members are always welcome. During COVID they have been on top of the game. There is some room for improvement on activities. I have recommended Elmcroft to every person my age looking for assisted living placement for their loved ones. The executive director is very hands on who is present and available to participate in the care of your family member.

My Mom has been at Elmcroft for 4+ years. She loves the staff, facility, and activities! When she first moved to Elmcroft, her husband had recently passed, and she had been in the hospital for 21 days - I never thought she would recover as she did! The love and care she was given at Elmcroft helped her get back in the game! She now enjoys every activity, 7 days a week, especially the musical entertainment that is routinely scheduled at Elmcroft. Because the Elmcroft staff tends to her daily needs, I am free at my visits to focus on just enjoying my time with Mom. The staff are all exceptional - and happy. It is a real blessing to see smiling faces at work taking care of your loved one! The facility is well run, as the Director Luann sets the tone for positivity, cleanliness, and fun! Thank you Elmcroft staff - you guys are all a God send!

Plush living without the plush pricing! Plush living includes a friendly and professional staff who are more than willing to accommodate the needs of my Mom! They truly take the time to make sure Mom is comfortable and has what she needs. They have something enjoyable for Mom to be involved in EVERYDAY throughout the day. Mom has lived alone for over 20 yrs and likes this much better because there is always something going on for her to either participate or watch. The outings to the library and local museums have been her favorite! During my "interview process" at Elmcroft, they made sure that not only would my Mom be a good fit but if she would be a good fit for them! They cared about her wants/needs and wanted to make sure that they would be able to offer everything she wanted/needed. I was impressed by the tenure of the staff from the Executive Director to the kitchen staff. This was stability that was very important to me when I was looking for a comfortable place for Mom. The food is good! The variety is good! They have allowed my Mom to be herself and to have FUN! We visit as often as we can and her great grandchildren like to visit their GG and the kids are welcomed there as well. I feel as though the pricing was more than fair for her room size and the services included. The most important thing is that my Mom is extremely happy with her residence. She's been there now for 4 1/2 months and this has been one of the best decision we have made for her. THANK YOU Elmcrot of Chesterfield for your hospitality and taking care of my Mom. Truly is the BEST Assisted Living Facility in the Richmond area.

Both of my parents are at Elmcroft; with my father being in memory care. They look out for daddy and call me with any concerns. He is very content being there and they adore him. With my mom, she has been made ambassador for the floor and greets everyone with warm welcomes. She and my dad have been married for 64 years and they always include them together with activities and even had a very nice anniversary dinner for them. The staff at Elmcroft are the best; so friendly, compassionate, and so loving with everyone. I could not ask for a better place for my parents; they have been at Elmcroft for almost two years. I have been to other places and those places don't even compare to what Elmcroft offers!!! Very clean!

3rd facility visited. Nice large room. 1 level. One concern, does not allow dad wear a call button in memory care, however they will allow it in assisted living. [name removed] was very nice.

I can highly recommend Elmcroft of Chesterfield for both the Assisted Living and the Memory unit facilities. My father was extremely well taken care of on the Assisted Living part. The staff from the top on down was capable, caring and eager to please often anticipating things before we or my father could ask. Lots of activities and good food. On the Memory side my mother is extremely happy and pleased with her care. The staff often would put my parents together at functions without our asking and it made them very happy. My family and I highly recommend Elmcroft of Chesterfield.

Very nice facility, no negative comments.

Compared to the previous facility that my love one was in this is a total upgrade. It was like she was in a Motel 8 and now she’s at the Hilton. It’s excellent and the staff to resident ratio is very good. I don’t have to worry at all having my love one here. They actually provide activities too like taking the residents on outings, manicures, Bingo, live entertainment, and just different things all day. They have a lot more going on.