Morningside of Bellgrade

There has been a significant improvement at Morningside of Bellgrade since last year. I was seriously planning on moving my brother from there last year, but the new ED asked me to give her team a chance so we decided to give it 6 months so stayed. The employees at Bellgrade have done a wonderful job in turning it around. I would recommend this community to anyone, and have.

After touring all the communities in Midlothian, we decided on Morningside of Bellgrade for my mother. The thought of leaving her home made her very reluctant but when we came to Morningside the staff was so friendly and many of the residents were enjoying the entertainer that was there and she decided to move into Morningside because it felt so welcoming. She's been there 6 months now and has grown to love living there.

It was absolutely the worst experience and I would NEVER recommend them for anyone you love. Improvements would be to - change management and staff. Morningside of Bellgrade is horribly ran

Most of the time the staff was very nice to my mother except a couple of times in the dining room. She liked the food. Many times around the holidays it would be short staffed. Her room was always clean. I would recommend Morningside of Bellgrade to others.

After just 3 months there our experience has been BAD. My uncle is an amputee and a veteran on full disability. Our experience has been negative since move in day when we arrived with him and his things to be told we couldn't move in that day as a nurses evaluation was needed first. After some "discussion" the nurse on duty evaluated him and he moved in. This was preventable with communication. ACH payments were not offered at application and not mentioned until asked. No invoice was received for the 1st months rent. That was mailed, deposited but never credited to his account. The ACH paperwork was also lost. Although we stated clearly several times that his medical care and meds come from the VA no one mentioned that they don't contract with the VA causing us additional costs. Add to this the over powering smell of urine when you enter the doors, AND feces in the hall floor for over an hour! We pay $500 /m for care but no one helps or prompts him to bath on a regular basis.

From my perspective pretty much all the questions I would rate a 5. [name removed] is very capable with being able to do most things without assistance. But he seems very happy with the staff when he does need help. The only thing I am not familiar with is the value for cost. My daughter tends to those issues. I have heard no complaints about it, so I would think that would also be rated pretty high also!

My loved one was in hospice by the time that he got here, and I rate hospice a 10! All of the staff were caring, attentive and loving. I very much so recommend Morningside of Bellgrade to others.

At first it was the best value as far as cost. The nursing staff seemed stable and concerned about the residents. But during the year ,there has been so much turnover there that it has changed for the worst. I am considering moving my mother.

The residents are very friendly and there is always something to do if you like to socialize. The staff is always friendly and helpful. I would highly recommend it to anyone looking for a friendly and warm community.

We chose Morningside of Bellgrade because of the size, being smaller and the set up has everything kind of close, which is nice! The easy access to outdoors! And the large bathrooms and nice layout!! They are trying, just like everybody else!

My loved one was previously a resident at Morningside of Bellgrade and his overall experience at this facility was terrible. There were a couple of big staff changes right after he moved in, which impacted issues that had been discussed and were to be addressed for my loved one. I never really got responses and changes were never made. The aides were less than helpful with care and, at some points, rude to my family and I. My loved one's dietary plan wasn't followed. A couple of the nurses were good and kind, but others were not at all acceptable in their attitudes. After completing a couple of months there, we left due to poor conditions and lack of care. I would absolutely not recommend this facility to anyone.

The building is modern, and terrific customer service from the staff. Morningside of Bellgrade was an easy choice.The local community is perfect. The following are less than 5 minutes away: Kroger grocery store, CVS drug store/pharmacy, Sheetz gas station, Publix grocery store, Starbucks, and Outback Steakhouse.Firehouse Subs, Walmart, Target, Applebee's, Olive Garden, Five Guys, Costco, Sam's Club, and Wegmans. The following are within a 10 minute drive: McDonald's, Burger King, Taco Bell, Hardee's, Arby's, Subway, IHOP, Sonic, Chick-fil-A, Red Robin, Wawa gas station/convenience store...Wide varieties of activities available. Field trips to Walmart, local Farmers Market, and tourist attractions. Monthly visits from therapy/companionship dogs.Bingo games, trivia contests, a library, and a herb garden on the back patio.

My loved one used to live here and passed here was often upset about the treatment this patient received from the Medication Technicians on the top floor...and im referring to the women that worked in the evening. Extremely rude, never helpful..disrespectful. NO bedside manner.... Always issues with my loved ones medication I cannot believe these women are legally allowed to work in personal care!! The way they talked to me I can only imagine how they talk to the patients when no one is around! The Nursing Assistants in the evening sit around with a disgusting attitude. Came to visit my loved one soaken wet in urine.. hadnt had a shower in weeks. From chatting with other patients families I know im not alone in these issues.. the Director of Nursing and Assistant Director of nursing clearly dont bat an eye to these issues with the night shift team... Do NOT put your loved one in this facility!!

[name removed] is very happy there. I can't really speak for the value as I don't really have involvement with that aspect. The staff have all been great and the facilities couldn't be much nicer! Based on our experience and what we have witnessed we would definitely recommend Morningside of Bellgrade to other families.

My family and loved one had a good experience with Morningside of Bellgrade. The nursing staff is great. The dining area needs to be larger, because it does not accommodate all the residents. The staff communication with the family was good when we had questions about our loved one.

We moved my loved one into the community and tried to make my loved one feel comfortable by setting up their room. Family members saw a resident that had fallen and hit their head. The resident was yelling for help, and there was no staff around to assist this resident, and when the caregivers saw us they told us to leave the resident's room. The caregivers let us know that hospice was going to assist the resident, and the caregivers didn't seem to be very concerned. Another resident had fallen and had bloody blankets and towels, and the caregivers hadn't removed them from this resident. I removed the towels and blankets for the resident and took them to the front desk, and they were still there as the family was leaving. I don't feel there is much concern for the resident's care here. The staff told the family that they would take care of my loved one's medication and they never did. The family had to step in, and do this. The staff would wake my loved one up at 4 am to give something and this was disturbing to us as we didn't know what it was. I spoke with [name removed] to discuss my grievances, and he blew past these concerns, and didn't take any care to try to make resolutions. I think this place should be shut down.

Morningside at Bellgrade was fabulous. My Dad was there for 1 week, on hospice care, and we couldn't have asked for a better place, or care given to Dad. The level of care was too notch, zero concerns. I have nothing bad to say. It was a wonderful experience from touring the rooms, until Dads last breath.

Based on our experience we would recommend Morningside of Bellgrade to other families.