Brookdale Midlothian

These responses are based on information from July 2022- April 2023. Our family member passed away last year. We were overall pleased with facility. They did seem to be short staffed at times with aids, but that could have been related to Covid issues etc. our family member found herself trying to help others when aids were not around, which led to her fall my on atleast one occasion.

There is a lack of consistent communication. The floor needs sweeping and mopping...we brought our own supplies to clean toilet . Everyone there is very sweet but due to the staffing shortage there are very few activities. My mom is in Memory Care .. she was moved from Assisted Living after 1 week. I recommend the AL for those that are self sufficient.. unfortunately everywhere seems to be understaffed and stretched pretty thin

Very understaffed, which resulted in multiple disappointing experiences: room vacuumed 2x in 6 months; waited hours for scheduled shower help multiple times, had to locate med tech for failure to deliver nighttime meds. Bugs, including spiders, in the bed and closet. Tasteless food delivered cold. Woefully inadequate staff. No maintenance man, then when hired he works overtime in the understaffed dining room. Moved out after 6 months.

Staff are very friendly and do a great job planning activities for the residents. The facility was great a couple years ago. Unfortunately there has been a lot of turnover over the last year. The new ED is working hard to turn things around.

I would say it has been overall a very positive experience for my uncle and I would choose it again after him being there for a few months now.

There are too many contact people. We're constantly getting another name and #. Each shift has a different contact person and different contact people for nursing, aides, activities etc. My nephew is always updating me with another name. He finds it not too much of a problem because he visits several times times a week.

At this time8m very very upset with them. Got my sister's things out left some things outside by the door came back in 20 minutes, an antique chair was missing. Brand new lazy bot recliner still there but the chair was missing. I would not recommend Brookdale Midlothian to my worst enemy. Pick up the mattress pee and poop stains. I provided a waterproof mattress pad and chucks. They are horrible and very very over priced. While I was there the health dept came. Nobody was at the front desk and they weren't happy.

My biggest concerns were move in process. I don't think there was enough time spent with the residents or family members. Also not always clear who I should call. The people attending to residents in memory care do seem to really care about residents. Based off of our experience, I would recommend Brookdale Midlothian to others looking.

Just the feeling that we got that it would be a good fit for my mom. I'd say that my mom is very happy to be there and they are taking great care of her.

We rated the care services a 3 only because her medical care is not well communicated. When requesting for her to see the Doctor for an issue I never get a follow up from the appointment and I don't even know if she has been seen or when. Day to day I believe her care is good.

The reason we gave the care services a 4 due to the part to her being in wrong type of care. My sister was placed in independent living which does not have adequate staff to handle a dementia diagnosed. A better fit would have been memory care where she was moved to today. We had all hoped she could function well in independent living, but that was not the case. Going in we knew it was higher than others, but its atmosphere and friendliness of staff made us choose Brookdale over others.

The weekends do not have main staff members available. I asked who the manager in charge was and the receptionist said it was her.

The staff at Brookdale Midlothian is attentive, caring, and compassionate. They went out of their way to help my grandmother feel welcome, which has helped her during her adjustment period. Meals are incredible, and much thought is put into the daily activities planned. It truly has a home-like atmosphere.

What sticks out most about Brookdale Midlothian is that the staff is responsive to us when we reach out to them with questions etc. They have been been accommodating and helpful in making the adjustment to assisted living easier for our family member.

Our experience has been very positive so far, right now the dining service and activities are limited due to the staffing shortages but we do know they are doing their absolute best given the circumstances and they are so friendly and attentive.