Colonial Oaks Senior Living at Campbell Park

My Mother in Law gets lots of TLC, and is well taken care of here. The people who work there, from the director to all of the Care Team, are truly great people with big hearts. If the food were a little healthier, I would give 5 stars! (The variety of food offered is great, and they are adding more fresh fruit and vegetables. It is improving.) The activities for fun are good, which is so important at this time of the Quarantine, when the residents cannot readily leave for family activities! In this time of uncertainty, I am glad she is there and safe.

Mom has lived there since Dec 2018 and has been VERY pleased. The building is relatively new (2016, I believe), and well maintained. The staff is really good, and hats-off to whoever does the hiring, because they are all very competent and dedicated. I can only speak of the non-memory care side, but the Activity Director is phenomenal! She always goes the extra-mile for the residents, and is one of those "lead-by-example" types who inspire the others. I can say the same for their Executive Director, who I've seen carrying back empty food trays, washing resident's hair (during the pandemic), etc. The food is above average, and they're attentive to special dietary needs. My only gripe is that they seem to have raised the price of evening meals for visitors from $5 to $9 (a moot point during the pandemic, but will soon matter). I've seen other facilities take a loss for visitor meals to encourage visitors... I think $9 is a bad decision from corporate! In all fairness, lunch is cheaper, but not as many family members can make lunch.

It has been a wonderful environment for my father. While we hoped he would have been able to live in assisted living for some time, the staff recognized and informed us that he needed a far better level of care that they could offer through memory care. The fact that they were watching out for him and have continued to do so day in and day out is incredibly reassuring for family. I have no concerns or reservations with the care that they provide and the love and attention they truly exhibit for the residents. Even through the stress of the pandemic, I have never worried that he wasn’t in the best care possible! Love everyone at Colonial Oaks from the front desk to the support staff to the leadership on campus!

Mom moved into Colonial Oaks Senior Living (Arbor House) in August 2017. She loves the entire experience there and has been so pleased with the care, service and personal touch of the staff. We looked at a few other facilities before settling on Colonial Oaks but Mom felt at home the minute we toured the facility. The past six months have been difficult as we haven't been able to actually visit Mom. She is 91 years old and we miss her very much. With that said we completely agree with, and totally support, Colonial Oaks stance on keeping the facility on lock down. Our Mom's safety and well being is much more important than being there to visit her. Her health must be the priority and the staff and management at Colonial Oaks has seen to that. We couldn't be more pleased with Colonial Oaks.

This is the third community I needed to move my parents into, and it has exceeded all of my expectations. The staff is caring and wonderful – even and especially during the COVID19 pandemic. They truly love and care about the residents, and I haven't encountered any trouble with missing medications, miscommunications around expectations or skipped appointments. The activities, environment and staff all contribute to a loving, bright and cheerful environment in both the assisted living and the memory care spaces. I cannot recommend a facility more highly.

They have really caring staff but they can be hard to get a hold of. Once the community switched nurses, everything was great. Due to varying tastes, I recommend you have a sample meal and try the food for yourself. We chose this community for its location, affordability, availability of the floor plan, and was the place my dad liked the best.

The Best Community in Garland! posted September 2018 is from the current marketing director of Arbor House of Garland. Several of the reviews, the positive ones, are from current employees of the facility which makes me think that the staff has been directed by management to post said reviews. The marketing director will promise you the sky. e.g. You want a sandwich at 3 am, she will tell you they can do that. They can't or won't. When you run into issues with the care provided and approach her she will make a pathetic face and tell you in a whiny voice, "I wish I could help but I don't have any influence over the operations." The food is not fresh but rather delivered by a food distributor (Sysco) and then microwaved, boiled or reheated in whatever manner. The food choices remain the same day to day with one or two "specials" on a rotating schedule week to week. Most of the food is so bad that residents will not eat it. Food has to be brought in to your loved ones if you want anything tasty and nutritious. If you are not able to leave your room they will deliver to you, late, after they have wheeled other residents to the dining area and served them. The one nurse, who is not there 24 hours, has limited hours and arrives late, leaves for lunch, and leaves promptly at 4:30 pm, is an LVN. What is a licensed vocational nurse or LVN? They are also known as a licensed practical nurse (LPN). Becoming an LVN is one of the quickest ways to become a nurse, as there is not an extensive amount of education required for most other types of nurses such as registered nurses (RN) or advanced practice nurses. She has no ability to perform anything other than what a doctor has written in the chart. If your loved one should experience difficulty such as severe pain, adjustments to prescriptions, etc. the stock answer is, "I can only do what's in the chart." And that is all she does. Medication is administered by med techs, often late, and frequently incorrectly (missing or wrong medications). The nurse is often not aware of the med-techs actions (i.e. not delivering the proper meds or changes in when meds are delivered). The nurse has no special connection to a doctor of any kind. If you or your loved one has any medical need outside of "what's in the chart" your only recourse is to go to the ER or make an appointment with a doctor on your own. While the building is attractive and the decor that of a modern apartment complex marketing to millennials. The building is a square with the only outdoor space being the interior courtyard with a few short concrete walkways in the middle of some poorly maintained ground-level plants. There is no other space for your loved one to enjoy the outdoors. Any form of complaint is responded to with the management teaming up and defending the management and the following retaliation (providing meals and medications even later, not following up on request for medications, and idle emotional threats to the resident(s) even if the complaint is not by the resident themselves. The staff is way underpaid and walk around as though they are fearful of management. Otherwise, they are the most pleasant people to interact on a social level. In the past year all of the management and staff, except the marketing director, were fired or quit on the spot, within 24 hours. A month later, management sent a rather patronizing notice to the residents written as if the former staff and management had retired or found other positions by choice. These were the people residents had come to know and trust and in many cases had visited the resident's home prior to moving to the facility. What they didn't count on were the relationships that residents and their families had built with the former staff who they were still in touch with and were able to learn the truth. For all intents and purposes, it was some sort of coup. And that is the point that services became worse than ever. I urge you to be very cautious when considering this facility. Ask for credentials, visit after hours, speak with current residents in the dining area (not those hand-selected by management). And by all means, DO NOT TRUST what the marketing director sells you. It won't be what is delivered.

I absolutely LOVE Arbor House of Garland! This company truly "gets" dementia and Alzheimer's care on all levels. They believe in doing what is in the best interest for our residents. They also believe in taking the time to train all of their team members with three days of "hands-on" training to ensure that each team member has the tools needed to take the best of care of our residents. If I were to need a place for my loved ones, Arbor House would be the place I would go. I truly enjoy being a part of this family and love what we do!

Great people, very passionate about serving others. I was touch to know how pleasant their staff were. I also tour the facility, it is prestine and inviting. What really blew me away is the ratio of residence to a caregiver, it is the best I have seen so far.

Arbor House Garland is a beautiful home with lovely decor and is very clean, but that's where the positives end. My stepmom was here for just under four months and after the first two weeks, it was nothing but problems with the caregivers and management. The first issue occurred when they allowed my her to run out of her much-needed meds and didn't bother to reach out to hospice or my Dad to let him know. (For anyone who has a loved one with dementia/Alzheimer's, you know that a disruption in meds is serious.) The only reason he knew something was off was that she was acting agitated, hallucinating, and crying for no reason and not allowing the caregivers to change her one night. When he asked if she had taken her meds that day, the caregiver nonchalantly told him she had run out the day before. The head nurse and hospice both visited with my Dad and assured him it would never happen again, and it didn't. However, the nurses/caregivers often did not follow hospice's instructions on when/how her meds should be administered the rest of the time my stepmom was in their care. Other issues included: 1) Allowing my stepmom to sleep outside for three hours when it was 95º. It may have been longer had another resident's loved one not called my Dad to let him know what was going on. She was still outside when my he arrived and was very hot. When my Dad complained to the caregiver, she claimed they left her out there because they couldn't wake her up. No one bothered to get a nurse or doctor to check my stepmom out to make sure she was okay. This was reported to the Executive Director but nothing was done to rectify the incident. Weeks later when my Dad listed this as one of the many reasons he was moving her out in an email to the Executive Director (CCed to the Regional Director or the CEO), only the ED replied and none of them bothered to address this or any of the reasons he was abruptly moving her. That was on June 17. After my Dad asked for a refund for his deposit and 10 days in June my stepmom was not there - citing neglect and breach of contract - the CEO finally got involved and she too had little compassion or concern for what my Dad or his wife had gone through. On July 6, the Executive Director called my Dad to discuss a refund at which time she made excuses for everything and told him that the day my stepmom was asleep outside in the heat, they had a video of her coming in several times to get water. She said on the phone and in an email July 8 that she would "gladly" set up a time with my Dad the following week to review the video. This never happened. My Dad called her bluff and emailed about it again on July 17. That's when the Regional Director (who hadn't been involved at this point) replied and said the video had been written over. We don't believe there ever was a video or that my stepmom ever came in to ask for water. She has late-stage dementia and is unable to communicate like that. Besides, had there been a video backing up their claim, they would've have shown it to my Dad weeks prior when he reported the incident or at least when he said he was moving her out. This incident, in particular, was the last straw and the ultimate reason my Dad moved her out as quickly as he could, as he feared for his wife's safety. 2) The A/C was out for several weeks during the heatwave where temps reached the high 90s, maybe even triple digits. My Dad asked for weeks when it would be fixed, only to get excuse after excuse. When I mentioned this on my call with the CEO on July 6, she was oblivious about the A/C having been out and indicated she had not been informed of this issue, which means the Executive Director and/or Regional Director failed to tell her. Either way, they dropped the ball (again). 3) My stepmom's clothes, towels, and bedding constantly went missing, despite having her name on everything, and were never found. When my Dad would tell the caregivers about it and ask them to look for the items, they'd claim they couldn't go into other rooms and look for stuff due to privacy reasons. The Executive Director was no help either, no matter how many times my Dad complained/asked about the missing items the money he was losing because of their incompetence. It got so bad, my Dad started taking clothes and stuff home to wash them himself just to ensure they weren't lost. On July 6, over two weeks after he took my stepmom out of there, my Dad requested reimbursement for the missing items. The Executive Director told him she and her team would look for the items for a week and mail what they found. The next day, the CEO offered a reimbursement for the items, probably because she knew as well as we did, the ED wasn't going to locate them. These are only *some* of the issues that arose in the short time (< 4 months) my stepmom was at Arbor House Garland. Overall, they did not follow through with their verbal or contractual promises/obligations. Most of their caregivers acted unprofessional, ill-mannered and inexperienced. After dealing with management (Executive Director of Garland, Texas Regional Director, and the CEO) these past two weeks, I found they were no better, which may explain the high turnover my Dad witnessed in four months. Their responses to my Dad's and my emails were condescending, dismissive and rude. The CEO and Executive Director were even worse on the phone. I wouldn't let Arbor House take care of my houseplants, let alone a loved one. We don't trust them. Mind you, we can only speak for the memory care side but given how bad the management is, I can't imagine the assisted living side is any better. If you are seeking a memory care home for your loved one, make sure and do your homework and ask all your questions up front and in writing. Don't just go off what you see online or what the Marketing person tells you or how pretty the place looks. Be sure you meet ALL staff who will be involved in your loved one's care, directly and indirectly, particularly the Executive Director, head nurse, and whoever is in charge of the caregivers. VISIT OFTEN and stay for a while and observe not just how *your* loved one is being treated but how others are being treated as well. People with dementia and Alzheimer's don't really have a voice so it's up to their loved ones to make sure their loved ones are being taken care of properly in their final years.

**UPDATE [date removed] - The reply from [name removed], the Executive Director at Garland, is a cut-and-paste from some guy named [name removed] who replied to my Facebook review w/the exact same response. I have no idea who [name removed] is as he does not work at Garland, isn't part of the Executive Team, and appears to only reply to negative reviews. The fact their own management can't/won't respond to these reviews is telling. That and that they refer to a "loved one" as a "POA" (power of attorney) proves they're impersonal. The CEO referred to my Dad as the "POA" on my call with her. As for the reimbursement for the missing items, my Dad asked them for weeks while my stepmom was still a resident to find her missing items and they did nothing. It wasn't until he demanded reimbursement for those missing items AFTER his wife was no longer a resident that the CEO finally obliged, probably because she knew the ED wasn't going to find anything and wanted to be done with it. Despite admitting to or apologizing for wrongdoing, they did refund my Dad for the last 10 days in June that my stepmom was not in the home, after my Dad requested the do so. They've yet to refund the deposit ("community fee"). ** Arbor House Garland is a beautiful home with lovely decor and is very clean, but that's where the positives end. My stepmom was here for just under four months and after the first two weeks, it was nothing but problems with the caregivers and management. The first issue occurred when they allowed my her to run out of her much-needed meds and didn't bother to reach out to hospice or my Dad to let him know. (For anyone who has a loved one with dementia/Alzheimer's, you know that a disruption in meds is serious.) The only reason he knew something was off was that she was acting agitated, hallucinating, and crying for no reason and not allowing the caregivers to change her one night. When he asked if she had taken her meds that day, the caregiver nonchalantly told him she had run out the day before. The head nurse and hospice both visited with my Dad and assured him it would never happen again, and it didn't. However, the nurses/caregivers often did not follow hospice's instructions on when/how her meds should be administered the rest of the time my stepmom was in their care. Other issues included: 1) Allowing my stepmom to sleep outside for three hours when it was 95º. It may have been longer had another resident's loved one not called my Dad to let him know what was going on. She was still outside when my he arrived and was very hot. When my Dad complained to the caregiver, she claimed they left her out there because they couldn't wake her up. No one bothered to get a nurse or doctor to check my stepmom out to make sure she was okay. This was reported to the Executive Director but nothing was done to rectify the incident. Weeks later when my Dad listed this as one of the many reasons he was moving her out in an email to the Executive Director (CCed to the Regional Director or the CEO), only the ED replied and none of them bothered to address this or any of the reasons he was abruptly moving her. That was on [date removed]. After my Dad asked for a refund for his deposit and 10 days in June my stepmom was not there - citing neglect and breach of contract - the CEO finally got involved and she too had little compassion or concern for what my Dad or his wife had gone through. On [date removed], the Executive Director called my Dad to discuss a refund at which time she made excuses for everything and told him that the day my stepmom was asleep outside in the heat, they had a video of her coming in several times to get water. She said on the phone and in an email [date removed] that she would "gladly" set up a time with my Dad the following week to review the video. This never happened. My Dad called her bluff and emailed about it again on [date removed]. That's when the Regional Director (who hadn't been involved at this point) replied and said the video had been written over. We don't believe there ever was a video or that my stepmom ever came in to ask for water. She has late-stage dementia and is unable to communicate like that. Besides, had there been a video backing up their claim, they would've have shown it to my Dad weeks prior when he reported the incident or at least when he said he was moving her out. This incident, in particular, was the last straw and the ultimate reason my Dad moved her out as quickly as he could, as he feared for his wife's safety. 2) The A/C was out for several weeks during the heatwave where temps reached the high 90s, maybe even triple digits. My Dad asked for weeks when it would be fixed, only to get excuse after excuse. When I mentioned this on my call with the CEO on [date removed], she was oblivious about the A/C having been out and indicated she had not been informed of this issue, which means the Executive Director and/or Regional Director failed to tell her. Either way, they dropped the ball (again). 3) My stepmom's clothes, towels, and bedding constantly went missing, despite having her name on everything, and were never found. When my Dad would tell the caregivers about it and ask them to look for the items, they'd claim they couldn't go into other rooms and look for stuff due to privacy reasons. The Executive Director was no help either, no matter how many times my Dad complained/asked about the missing items the money he was losing because of their incompetence. It got so bad, my Dad started taking clothes and stuff home to wash them himself just to ensure they weren't lost. On July 6, over two weeks after he took my stepmom out of there, my Dad requested reimbursement for the missing items. The Executive Director told him she and her team would look for the items for a week and mail what they found. The next day, the CEO offered a reimbursement for the items, probably because she knew as well as we did, the ED wasn't going to locate them. These are only *some* of the issues that arose in the short time (4 months) my stepmom was at Arbor House Garland. Overall, they did not follow through with their verbal or contractual promises/obligations. Most of their caregivers acted unprofessional, ill-mannered and inexperienced. After dealing with management (Executive Director of Garland, Texas Regional Director, and the CEO) these past two weeks, I found they were no better, which may explain the high turnover my Dad witnessed in four months. Their responses to my Dad's and my emails were condescending, dismissive and rude. The CEO and Executive Director were even worse on the phone. I wouldn't let Arbor House take care of my houseplants, let alone a loved one. We don't trust them. Mind you, we can only speak for the memory care side but given how bad the management is, I can't imagine the assisted living side is any better. If you are seeking a memory care home for your loved one, make sure and do your homework and ask all your questions up front and in writing. Don't just go off what you see online or what the Marketing person tells you or how pretty the place looks. Be sure you meet ALL staff who will be involved in your loved one's care, directly and indirectly, particularly the Executive Director, head nurse, and whoever is in charge of the caregivers. VISIT OFTEN and stay for a while and observe not just how *your* loved one is being treated but how others are being treated as well. People with dementia and Alzheimer's don't really have a voice so it's up to their loved ones to make sure their loved ones are being taken care of properly in their final years.

Rooms too small. Too few residents and rent high for what you get.

While looking for a place for my loved one, I was given a list of recommendations to call and tour. A few people actually gave me good reviews on this facility. I was provided good information and I was conversing with one of the representatives that were very open to answering all of my questions versus some other locations that I was trying to work with. It made me feel comfortable knowing more information and getting answers to the questions that I had. The staff team here is good at keeping us updated, they offer a lot of different activities that even the residents’ families can participate in, and they involve my loved one. Everyone there is very friendly and welcoming. The activities that they offer are regularly posted on the calendar to keep everyone updated. They have things like exercise programs, word games, and crafts. The cleaning team is good at keeping everything organized and debris free. I know that they take out the trash every day or every other day and assist with the laundry every third day. My loved one tells me that the food that they serve is good and she likes it. The menu changes daily and the tenants get vegetable and fruits throughout the day so they are getting their nutrition. All in all this is a great facility with professional staff.

My sister is doing very well here in this community. This community is working out well, and I'am very satisfied with her move here. She is safe, and in great hands. They have an extremely thoughtful, caring staff. They are taking great care of her. The community is well-kept whenever I visit. They do provide nice meals, and offer good activities for the residents. I have already recommended this community to my friends, and highly recommend it to anyone.

My mother has recently made the move into this community and things have not been going the best for her. The staff are very organized and the management have been difficult to work with. The quality of the food has been poor and my mother is not impressed with it. I also am disappointed in the lack of activities they have for the residents throughout the week. The community is a newer one so I am hoping they get a grip on things sooner than later.

We really liked this community a lot. It is a brand new facility it's decorated very nice nothing out of place extremely clean. The director is very personable and the staff is friendly and helpful. I liked the options that were given however what I did not like was the pricing structure it was based on the tiering system. The staff does their own evaluation of the resident's needs and the staff bases what tier they fall into with no input from the family.

We like the care at this community. The staff was nice and caring.My husband was not here very long, but it was a good experience. We like that this community. They menu was appealing. The community has activities that are offered for the residents that want to a participant. I would recommend the care of this community for the care of a loved one.

We were looking a Assisted Living/Memory care close by. They were very welcoming and informed us on may things. We had to put dad in the Memory Care after all. They were very helpful in the adjustment to this new part of our lives.