Colonial Oaks Senior Living at Campbell Park

He's doing well. We have changed hospice providers. We are now using Anchor of Hope and are very pleased with them as well as with Colonial Oaks. The staff is very nice and helpful. Of course, they need more help. But I think all the facilities do. I told the cook the other day that he needed to get a long term contract. The food had been excellent and varied. Today was not as good, but regular chef may have been off today.

I would say it's a typical assisted living facility. There was a constant change in the staff. The Director would say one thing to me and something completely different to my mother. It was difficult to get the Director to communicate with my mother via email. He preferred to send me emails rather than my mother. Exactly 30 days before her one year anniversary, the financial person sent me a very confusing email regarding a rent increase. When I told the Director he had to communicate with my mother, since she was the resident, he simply ignored me. They were proposing a rent increase of 15%. When I asked why, the Director said, "because we can." They went weeks between cleaning her room and then said it was her fault for not reporting it to the office. The food wasn't good. They were ALWAYS slow to respond when she pressed her alert button. Several times I had to call them to get them to go check on her. She actually moved out on [date removed]and moved in with my sister.

Colonial Oaks has very helpful staff that goes above and beyond. Starting with the front desk lady up to [name removed]. The experience has been great. We as a family feel very comfortable with our grandmother under their care.

I searched and visited senior living homes for a couple months and so happy that I found Colonial Oaks Campbell Park! I was looking for a place where my Mom would be motivated to socialize more and this is the place! Mom is very very happy now! We enjoyed the family Valentine Brunch! She enjoys many of the weekly activities, loves the food and she’s thrilled to have meal options. (Thanks Chef [name removed]!) [name removed] at Colonial Oaks was sooo helpful in making this happen for our family! The caregivers are extremely attentive and treat residents with the utmost respect. The rooms are cleaned regularly and sheets are changed weekly. (These are things that did not happen at her last place.) The common areas and grounds are beautiful, mom also loves sitting outdoors in the atrium on nice days. Tyler, the Executive Director is very attentive to the residents and responsive to our needs and questions. Highly recommend this Colonial Oaks for your loved one!!

Searching for a memory care option that best suited the needs of our Mom with Advanced Dementia has been extremely stressful and emotionally taxing. [name removed] at Colonia Oaks helped make that process easier! We LOVED our tour. The community grounds were beautiful, but more importantly, the caregivers we observed were engaged and warm towards all the residents. Relocating our mom to Texas posed to be too much of a challenge, but if we could’ve, we would’ve chosen Colonial Oaks. Highly recommend exploring this community in your search of care options for your loved one!!

There is new staff weekly. New management took over around October and things have gone downhill since. The new manager is not working out. They raised the rate by $[removed] after one year.

The experience has been pretty good; food isn't great, communication lacking. We picked this community because of the price, location, services offered, and facility layout.

They have a lot of activities to keep their residents engaged if they choose. Such as exercise, games, singing old hymns, etc. They food has been really good but we heard they just lost their chef a week or so ago. Don't know how this will change. They have a nice dining area and allow my kids to eat with her at anytime. Location for us since it's a block from our house.

My loved one is a resident of Colonial Oaks Senior Living at Campbell Park. Everything has been great! The staff and management do a great job at this facility! I would highly recommend this facility to family and friends.

Stay away. The ENTIRE management staff was replaced at the end of October with zero notice to residents. The NEW staff is horrible. When it comes to the residents, they treat them as if it's a parochial school and not an assisted living facility. They give you one "warning" about a resident needing to make an adjustment to their lifestyle. If the resident doesn't do it on the Staff's timeline, they give you 30 days notice and don't want to deal. What was one of the best facilities is now junk in terms of the management staff. It's clear they only care about the bottom line and NOT the residents whom they are supposed to be caring for.

We picked this community because, of the high ratings and references, who spoke with high regards. Also, the location was a factor. I would tell other families, to make sure that they stay on top of things if there is any issues and make sure they are resolved. Overall, I am very pleased that mom likes the facillity, and has adjusted well.

The facility is well kept, they have a good schedule the people are wonderful. Assisted living is awesome.

We love Colonial Oaks. It's a very good place. If you have the money, definitely take your family member here. Cleanliness is amazing. So is the care. Everything is great, including the food. Our loved one is so happy here!

Moved my father in to transition loss of wife. Within 3 days got a phone call from director that she was going to call the police because my dad was being irrational and threatening. I call him and he’s upset but didn’t sound threatening as she stated. He was upset that his medications never arrived and this is an extra charge that he was paying for so yes, I would agree that one should receive them in a timely fashion. Food was always subpar. The housekeeper always shrank his clothes with every wash. He was independent to be able to leave but you can’t leave without someone entering a code. Much like a prison. And it’s a month later and I am still waiting for refund and no one answers my calls or messages.

The food was not nutritious, and she has received a dinner consisting of, a couple of slices of processed meat crackers, pudding, and a celery stalk. The staff that interacted with my sister were minimally trained and turnover was very high. I would not recommend this community to others.

Colonial Oaks is like one big family. The staff sincerely cares for the residents and helps provide a loving environment filled with activities and enrichment, which gives the residents purpose. Colonial Oaks works with the family members of the residents in order to provide the best medical care possible. Also, during Covid-19, they have ensured the safety of all residents. We feel blessed to have found Colonial Oaks for our mom.